Crystal retailer Swarovski rolled out ServiceNow's Customer Service Management prior to the pandemic, a decision that's served it well since.
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Nestlé rolled out 20 applications on the ServiceNow platform across its global workforce of 270,000 people. It’s success has been guided by five pillars, which we outline below.
Digitizing employee experience is what PepsiCo likes as ServiceNow quenches the thirst for lipsmacking HR self-service
PepsiCo's about to fizz up its HR self-service capabilities with ServiceNow, the start of a journey that has application across its Global Business Services operation.
State of Delaware uses ServiceNow to process 64,000 unemployment claims in the first four weeks of COVID-19
The State of Delaware faced unprecedented pressure to process unemployment claims and administer benefits. It was able to stand up a new ServiceNow instance in a matter of weeks.
The Colonial Pipeline cyberattack saw an American oil pipeline have to halt operations. ServiceNow and Siemens aim to help energy companies respond more effectively to similar cyberattacks in the future.
CEO Bill McDermott told investors that he wants to double ServiceNow’s revenue by 2024 and triple it in 5 years. Key to this is going to be a fresh verticalization strategy.
ServiceNow doesn’t usually go big on acquisitions, but it sees an opportunity to bring observability for application performance management to its ITSM suite of tools.
Happy customers and happy employees is a combination that companies strive for. Jane Pettman of ServiceNow explains how that nirvana experience or experience economy can be achieved.
Wabtec and GE Transportation merged in 2019 to become a global leader in transportation and logistics. The newly formed organisation needed to combine its ServiceNow instances to support end users.
Experience4U - how Guildford Borough Council went from too many systems and not enough money to integrated ERP and £1.3 million savings
Guildford Borough Council has gone from having multiple siloed systems to one integrated replacement based on Unit4's ERP platform.
How Southampton City Council made the move to cloud ERP with Unit4.
Keeping on top of employee sentiment has never been more important than during the COVID crisis, causing Eurofins Digital Testing to adapt to a new approach to monitoring its workforce's mood.
Chewy is a multi-billion dollar online pet store and has spent the last couple of years streamlining its processes and enabling its teams with ServiceNow.