Knowledge 2021

CEO Bill McDermott on his plans to triple ServiceNow’s revenue in five years This article is sponsored by:

As ServiceNow’s annual user conference comes to a close, we catch up with CEO Bill McDermott on how and why the Now platform is going enterprise-wide.

Some words of advice for ServiceNow as it targets $15bn - knowledge is power This article is sponsored by:

A huge opportunity lies ahead for ServiceNow as the world of work continues to change rapidly. But it’s not a given and ServiceNow needs to guide its customers thoughtfully.

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Workflows are key to future business success – but how do we get there? This article is sponsored by:

Jordi Ferrer, Vice President and General Manager UK&I at ServiceNow, outlines the three key priorities for workflows in the enterprise.

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Using ServiceNow to make employee on-boarding an ‘experience project’ at Bristol Myers Squibb This article is sponsored by:

Pharmaceutical giant Bristol Myers Squibb is using ServiceNow Lifecycle Events to support digital employee onboarding.

Levi’s virtual agent finds success by integrating with ServiceNow and Microsoft Teams This article is sponsored by:

When COVID-19 hit and Levi shifted to remote work, the IT service desk looked to virtual agents as a way to support employees during the pandemic.

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Shell replaces ServiceNow with...ServiceNow, but there's strictly no customization allowed! This article is sponsored by:

Shell undertook its own equivalent of a mid-air re-fuelling as it moved from a highly-customized ServiceNow implementation to a pure out-of-the-box replacement.

Kiwibank saves millions in productivity hours with ServiceNow CSM This article is sponsored by:

Kiwibank is taking advantage of ServiceNow’s platform of platforms approach and is digitizing workflows across customer service management.

Swarovski makes sparkling customer experience crystal clear with ServiceNow despite COVID This article is sponsored by:

Crystal retailer Swarovski rolled out ServiceNow's Customer Service Management prior to the pandemic, a decision that's served it well since.

Recipe for success - scaling ServiceNow globally at Nestlé This article is sponsored by:

Nestlé rolled out 20 applications on the ServiceNow platform across its global workforce of 270,000 people. It’s success has been guided by five pillars, which we outline below.

Digitizing employee experience is what PepsiCo likes as ServiceNow quenches the thirst for lipsmacking HR self-service This article is sponsored by:

PepsiCo's about to fizz up its HR self-service capabilities with ServiceNow, the start of a journey that has application across its Global Business Services operation.

State of Delaware uses ServiceNow to process 64,000 unemployment claims in the first four weeks of COVID-19 This article is sponsored by:

The State of Delaware faced unprecedented pressure to process unemployment claims and administer benefits. It was able to stand up a new ServiceNow instance in a matter of weeks.

ServiceNow and Siemens Energy work together to help energy companies respond to cyberattacks This article is sponsored by:

The Colonial Pipeline cyberattack saw an American oil pipeline have to halt operations. ServiceNow and Siemens aim to help energy companies respond more effectively to similar cyberattacks in the future.

ServiceNow pursues verticalization strategy as it targets $15 billion revenue This article is sponsored by:

CEO Bill McDermott told investors that he wants to double ServiceNow’s revenue by 2024 and triple it in 5 years. Key to this is going to be a fresh verticalization strategy.

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