Google Cloud - COVID-19 has spurred manufacturers to escape AI pilot purgatory
New research by Google Cloud has found that manufacturers are increasingly relying on AI in their day-to-day operations, in response to the COVID-19 pandemic.
Giving everyone a bird's eye view of supply chain planning at VTOL aircraft maker Bell
When helicopter and VTOL aircraft maker Bell moved supply chain planning from spreadsheets to the Kinaxis platform, it democratized access and transparency
How Mars put customer insights first and flipped its supply chain script
When a company figures out how to significantly improve demand forecasting, they have my attention. At the Kinaxis Big Ideas in Supply Chain show, Mars shared how they are modernizing supply chain planning, driven by the end consumer.
Clorox cleans up supply chain data and adopts concurrent planning with Kinaxis
Clorox has updated its legacy supply chain planning tools to Kinaxis in a bid to move away from monthly meetings, towards real-time data.
Big Ideas in Supply Chain - Kinaxis CEO on supply chain planning myths and breaking down silos
Traditional supply chain planning is siloed, argues John Sicard, Kinaxis CEO, as he opens today's Big Ideas in Supply Chain Virtual Summit. We examine his case for concurrent planning in a digitally connected world.
CEO Bill McDermott on his plans to triple ServiceNow’s revenue in five years
As ServiceNow’s annual user conference comes to a close, we catch up with CEO Bill McDermott on how and why the Now platform is going enterprise-wide.
Some words of advice for ServiceNow as it targets $15bn - knowledge is power
A huge opportunity lies ahead for ServiceNow as the world of work continues to change rapidly. But it’s not a given and ServiceNow needs to guide its customers thoughtfully.
Workflows are key to future business success – but how do we get there?
Jordi Ferrer, Vice President and General Manager UK&I at ServiceNow, outlines the three key priorities for workflows in the enterprise.
Using ServiceNow to make employee on-boarding an ‘experience project’ at Bristol Myers Squibb
Pharmaceutical giant Bristol Myers Squibb is using ServiceNow Lifecycle Events to support digital employee onboarding.
Levi’s virtual agent finds success by integrating with ServiceNow and Microsoft Teams
When COVID-19 hit and Levi shifted to remote work, the IT service desk looked to virtual agents as a way to support employees during the pandemic.
Shell replaces ServiceNow with...ServiceNow, but there's strictly no customization allowed!
Shell undertook its own equivalent of a mid-air re-fuelling as it moved from a highly-customized ServiceNow implementation to a pure out-of-the-box replacement.
Kiwibank saves millions in productivity hours with ServiceNow CSM
Kiwibank is taking advantage of ServiceNow’s platform of platforms approach and is digitizing workflows across customer service management.
Swarovski makes sparkling customer experience crystal clear with ServiceNow despite COVID
Crystal retailer Swarovski rolled out ServiceNow's Customer Service Management prior to the pandemic, a decision that's served it well since.
