Salesforce launches toolkits today that will make it easier to deliver live in-app service, bringing connected customer service directly into mobile and web
Turning time from a perishable good to an enterprise asset - Q/A with Replicon co-CEO Raj Narayanaswamy
We're all haunted by time - crunched by its pressures and aware of its scarcity. In my recent chat with Replicon Co-CEO and Co-Founder Raj Narayanaswamy, he shared some keys to turning time into an enterprise asset. We also got into the IoT trends that allow for precise time tracking. And yet tracking time is not the same as extracting value. Read on...
Ryanair has experienced a 43% increase in net profits year-on-year - much of the budget airline’s success has been put down to its Always Getting Better programme.
Facebook's News Feed is the dominant way Facebook users consume content - not business Pages. Enterprises struggle to break through the News Feed noise - is it worth the struggle? Recent talks by Facebook News Feed product leads shed light on the News Feed algorithm - and how enterprises should respond.
Adobe's Phil Clevenger has seen plenty of changes at Adobe over the last twelve years. Recently, Clevenger gave me his lessons on UX collaboration and customer inclusion. He also weighed in on IoT trends, and whether designers will make the cut in the machine-to-machine age.
Designing for mobile is now considered a non-negotiable part of the customer experience. But as Barb Mosher Zinck points out, there is more confusion than consistency. Why are brands falling short of consumers' mobile expectations? Zinck looks at the latest data and design methods in search of answers.
At this week’s SplunkLive! event in London, we got a bit of an indication about the future potential of Splunk and how it may be of interest to CMOs.
The BBC’s Zoe Bolton was speaking this week at SplunkLive! London, where she explained how she uses Splunk Cloud to quickly set up a monitoring service for the new store.
From its early roots in IT service management, ServiceNow is spreading out to streamline the way people request help and action across the enterprise
At Collision 2016, I had another run-in with virtual reality tech, courtesy YouVisit. This time, it worked out differently. It was more intense, but also much more practical. Here's what happened.
Pandora co-founder Tim Westergren has stepped into the CEO role, playing up his background as a musician to help him shape the company's future.