The Netherlands second-largest bank is shifting to a Pega platform to upgrade its multi-channel customer service delivery.
Learnings from and future directions for HSBC Wealth and Personal Banking as it builds out its Pega global deployment to bolster the CX offered to clients.
The importance of Digital Experience - COVID-19 CX considerations from Currencycloud's Chief Growth Officer
Good CX always matters, but the broadened digital demographic coming out of COVID-19 lockdowns has implications for all organizations in terms of service design.
Tracking contactless - how Visa and Mastercard are planning for a COVID-19 bump for hands-free digital commerce
If COVID-19 results in greater adoption of contactless payment tech, there could be CX benefits for digital commerce overall. Visa and Mastercard are ready to tap into the opportunity.
Contactless payments are a good idea in the middle of a global public health crisis, but some countries are more ready to take advantage than others.
PegaWorld Inspire 2020 - One Digital vision delivers premium transformation for Aflac's customer centricity
US insurance provider Aflac is 6 years into a customer-centric digital transformation program. Rich Gilbert, Chief Information and Digital Officer, highlights progress to date.
Recent survey stats on remote working and policy changes announced by several tech companies have some significant implications for organizations and individuals.
Digitzation is a luxury that high end brands can't ignore after COVID-19 - the tipping point from 'nice to have' to 'must have' for retail e-commerce?
Digital transformation and e-commerce can't be ignored by high end retail brands after COVID-19 as the physical shopping experience changes forever, says Farfetch CEO José Neves.
The COVID-19 crisis adds to the pressure on marketing professionals. Salesforce's Ashling Kearns highlights some priorities ahead for all marketers.
Planful Virtual Tour 2020 - how the Boston Red Sox finance team uses modern planning tools to rethink a disrupted market
Planful's Virtual Tour is underway. One standout so far: an unflinching story from the Boston Red Sox - and how their finance team is responding. Planning amidst uncertainty? Here's the questions they are tackling.
No need to call ‘cut!’ - Workplace from Facebook keeps the National Film and Television School teaching during COVID-19
During the current pandemic, students are still learning at the NFTS as Workplace from Facebook takes over in delivering remote training and education.
If COVID-19 has made people wary of touching hard coinage and paper money, has the virus become an inadvertent weapon in the war on cash as the future of digital payments is fought out?