What works for McDonald's and Dunkin' Donuts doesn't for Olive Garden and Jimmy John's.
No digital experience is perfect out of the gate. Testing and optimizing experiences should be a given to any brand or publisher that wants to succeed.
No mid-life crisis for Ralph Lauren as it leverages digital and social in pursuit of a 'streetwear' customer.
Massive losses, growing tech spend and an M&S elephant in the room, but Ocado CEO says this is "our time"
Huge losses, fast growth, innovation galore - but don't ask about M&S.
Lessons learned on accessibility, inclusion and diversity at RedMonk’s Monki Gras - listen up and take action
RedMonk’s Monki Gras was this year dedicated to the topics of accessibility, inclusion and diversity. The main takeaway being, designing for everyone will result in a better service/product in the end. Also, it’s just the right thing to do.
Starbucks and Uber Eats want to bring your morning coffee to your front door.
Last year, the fitness app company migrated a 120TB data warehouse in its bid to bring new product experiences to runners and cyclists
Your digital transformation roadmap can take a faster route than vendors like SAP might recommend, writes Neptune Software's CEO
CAST Software has been stopping some of the more edgy, extravagant applications developments from being freely used in business without serious inspection and evaluation. This is an important trick.
The mobile form factor, with its convenience, speed, intuitiveness and a dozen other attributes, is set to make a major impact on the way staff work across most businesses.
Autonomous vehicles were a big hit at CES this year, but for Ford Motor and GM, it's going to be a while yet before this is mainstream tech.
Customer service agents at the challenger bank can receive incoming queries in a range of languages and respond in kind, thanks to a translation-as-a-service platform playing piggy-in-the-middle.
2018 in review, part 1 - a year in which cloud competency became an enterprise IT requirement as it moved onto managing complexity.