Customer experience shaped by data-driven insights - sounds good, but is it too late for Bed, Bath & Beyond?
Cloud CRM vendor Zendesk launches multi-channel conversation tool and online community platform to help boost customer engagement
Crunching Salesforce holiday shopping data - why a shorter holiday season will give retailers an omni-channel gut check
Salesforce is predicting a record holiday shopping season - but not so fast. This holiday season is shaping up as an epic omni-channel gut check. If retailers want to get on the winning side, there's work to do.
Hitachi Rail has transformed its SAP ECC 6.0 implementation from a system that nobody wants to use, to one in demand from the business. Thanks to Neptune Software.
In the final part of this post-OpenWorld Oracle assessment, a to-do list for Larry Ellison and team to win more ground in the ERP wars.
A winning DevOps formula explored.
The online lingerie and swimwear retailer is on a mission to discover how it delivers better marketing and merchandising insights can help it to ring up the most profitable sales.
'Business computing is dead; long live business computing’ might just be the fanciful way to describe the notion that we stand on the cusp of the demise of one stage in computing development and the real birth – as an identifiable entity – of the next stage.
Sainsbury's till-free retreat is a timely reminder to retailers that digital transformation goes at the customers pace
Sainsbury's reckoned that time-poor shoppers would welcome self-scan, till-free checkout. They reckoned wrong...
Cloud adoption and security concerns - drilling down into the reality.
Detaching search from the physical world - why a deal with Campbell's matters so much to Yext CEO Howard Lerman
A first signing with a CPG firm with no physical location marks a new phase for Yext's expansion.
Gen Z may be digitally-native and always connected, but that doesn't mean they don't want to browse the store floor.
Day 2 of VMworld had an air of familiarity about it as VMware follows in Microsoft's footsteps.