User experience

TaylorMade Golf Company's ITSM efficiency is par for the course with Freshworks to the fore This article is sponsored by:

It might not be a 'hole in one' but the operational and efficiency improvements brought by adopting Freshservice have delivered significant benefits.

New Relic CEO declares turnaround complete as Q2 numbers beat Wall Street expectations This article is sponsored by:

New Relic's year of transition has seen some bumps in the road, but CEO Bill Staples argues that the corner has been turned.

Salesforce data - connected shoppers have higher expectations for what they demand from retailers in the Vaccine Economy This article is sponsored by:

COVID drove massive changes through the shopping experience, but what lies beyond in the Vaccine Economy? Salesforce's latest Connected Shoppers report offers some insights on the shape of things to come.

Zendesk + Momentive - a $4.1 billion gambit to build much more meaningful customer relationships This article is sponsored by:

Zendesk and Momentive - a combination to deliver "true customer intelligence"?

End of an ERP era, start of a new one in a radically re-imagined world This article is sponsored by:

While many vendors have opined as to the future of work and ERP, NetSuite, last week, showed a lot of new capabilities that could move their customers closer to a very different ERP consciousness.

Qualtrics and Clarabridge - what happens next? CEO Zig Serafin has a plan This article is sponsored by:

What Qualtrics does next - life after the Clarabridge acquisition, according to CEO Serafin.

Integrating CXO data at US Citizenship and Immigration Services with ServiceNow This article is sponsored by:

US Citizenship and Immigration Services had little insight into its budgets and spending, which meant long-term planning was hard. It’s now integrating this data into ServiceNow.

Image of a USA passport against an American flag

Zoom loses Five9 - leaves the cloud contact center business open to innovative alternatives This article is sponsored by:

The failure of Zoom’s Five9 acquisition has implications on its strategy and for that of a competitor with a similar vision and plans.

conXion 2021 - in the zone with Geoffrey Moore This article is sponsored by:

Building a connected enterprise is crucial, says Geoffrey Moore. Zonal thinking can help organizations put true transformation in place.

CMWorld - why successful Content Marketing is all about change This article is sponsored by:

First impressions from Content Marketing World prompt some interesting questions.

Redesigning the office for the future of work - how Salesforce and Nexthink are planning for the Vaccine Economy This article is sponsored by:

Office redesign is a booming business as employers repurpose their workplaces to cater to the changing demands of a hybrid working world.

Dreamforce 2021 - one USC, one digital campus, one Slack use case from the University of Southern California This article is sponsored by:

The University of Southern California wanted a connected world anyway, but COVID focused thinking significantly.

Dreamforce 2021 – Volkswagen and Humana share Commerce Cloud rollout lessons This article is sponsored by:

Two end user organizations and the stories of their respective e-commerce transformation journeys.