Dreamforce's physical gathering this year may be limited in numbers, but those who are present have had to go through a commendably robust health checking regime that organizers of other large industry gatherings would do well to emulate.
Hyperforce expands its footprint, but there is a line waiting to be served...
Slack cost Salesforce a lot of money. At Dreamforce this week there will be a huge focus on explaining why it was worth the ticket price. COO Bret Taylor and Slack CEO Stewart Butterworth have their messages ready.
Kroger 'had a good war' throughout the COVID crisis; now it's time to win the peace in a turbulent Vaccine Economy.
Web site accessibility is a rewarding discipline - and a regulatory obligation. But many organizations are not making the investment. Why? In search of answers, I went inside a web accessibility report from Avasant's Computer Economics group.
Google announces new features and devices designed to facilitate hybrid workplaces in organizations.
The art of customer experience – from transaction to conversation
Customer journeys today travel across multiple channels, devices and pathways leading to data becoming tangled and disparate. Bridgette Darling of Adobe shares four practical steps to keep a customer and their experience on track.
Fashion-conscious, eco-conscious and financially-conscious, the Vaccine Economy shopper is looking for more from retailers. Resale-as-a-Service ticks all the right boxes.
A compelling conversation on the status and future of Customer Data Platforms.
Connected Everything – how, why and what's the next course?
Only connect? Let's have lunch to discuss, says Salesforce's Peter Coffee.
Who's Zooming who? We all are and are likely to carry on doing so for some time as the great return-to-the-office is put on hold.
Delight should be easy - here’s how!
"People will never forget how you made them feel." Applying Maya Angelou's wisdom to today's businesses. Freshworks Prakash Ramamurthy explains how.
B2B video streaming services - switch on or switch off?
