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Clara Shih, Salesforce Service Cloud CEO, on bringing personalization to customer service This article is sponsored by: Dreamforce-20-Years-Logo © Salesforce

An exclusive interview with Clara Shih, CEO of Service Cloud, discusses the need for personalization in customer service as well as increasing adoption of AI, AR and video.

Clara Shih, CEO, Salesforce Service Cloud - screengrab from Meet call
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Netlify adds edge transformation to help brands deliver personalization at scale This article is sponsored by:

Jamstack pioneer Netlify emphasizes growing enterprise adoption with the release last week of new technologies to help deliver personalization at scale.

Matt Biilmann, CEO, Netlify - Zoom screengrab
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"Building a different business" at Walmart as e-commerce growth returns to double digits This article is sponsored by:

A better quarter and a streaming deal with Paramount+, but it's too early to say the worst is over for Walmart.

Walmart pick-up
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Retail's biggest challenge isn't inventory, it's talent - a cloud ERP retail view from Acumatica's Josh Fischer This article is sponsored by:

When I asked Acumatica's Josh Fischer about retailers' biggest obstacle, I expected either inventory or inflation. But his answer was talent - and the reasons point back to why ERP and commerce systems need to be unified in the first place. Enter Acumatica's B2B news with Shopify.

Onboarding training culture employee experience concept © Rawpixel.com - shutterstock
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Neptune Software adds AI-augmented no-code tooling to its SAP-friendly development platform This article is sponsored by:

At its Impact conference in Oslo, Norway, this week, Neptune Software introduced an AI-augmented no-code app builder that runs on its SAP-friendly development platform.

Helder Gonçalves, Neptune Software, speaks at Impact 2022
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Slack expands huddle audio chats to add video and screen sharing, launches GovSlack This article is sponsored by:

Slack extends its huddles impromptu audio chat feature with video, screenshares and reacji, as well as launching GovSlack for the US government market

Slack huddle with video and screen share
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Heap acquires Auryc for session replay insights into user behavior This article is sponsored by:

Heap announces its acquisition of session replay specialist Auryc, adding qualitative insights to its quantitative analysis of digital user behavior

Rachel Obstler, Heap, screengrab from Zoom call
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Bayer standardizes on ServiceNow with a focus on employee experience This article is sponsored by:

Life sciences and pharmaceutical giant Bayer is ‘transforming its digital core’ in a bid to improve both the employee and customer experience.

An image of a scientist in a lab
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Welcome to Heap and its data-driven approach to a better digital experience This article is sponsored by:

diginomica welcomes Heap to our partner family, a company bringing a data-driven approach to help enterprises track customer behavior and improve their digital experience.

welcome
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Connected Fitness - WeightWatchers set to shed digital calories as omni-channel realities emerge in the Vaccine Economy This article is sponsored by:

WeightWatchers has been big on digital for a long time, but COVID has brought about a desire for more human connection. Time for some omni-channel adjustment...

WeightWatchers
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Enterprise hits and misses - UX accessibility matters, Google and Microsoft surprise, and the metaverse gets enterprise scrutiny This article is sponsored by:

This week - lessons from UX accessibility keep us on our toes. Microsoft and Google buck the tech earnings blues - thanks to cloud. The metaverse gets an enterprise review, and NoOps wins buzzword bingo. As always, your whiffs.

King Checkmate
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Salesforce TrailblazerDX - automating the way to a future where enterprise software comes to you This article is sponsored by:

The developer branch of the Salesforce Ohana is gathering in San Francisco today. Salesforce co-founder Parker Harris explains the importance of this and points to what's to come.

Salesforce
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SaaS can't deliver without digital adoption - WalkMe Realize 2022 puts the focus on digital adoption ROI This article is sponsored by:

Transformation efforts aren't pre-destined for success - and cloud software falls flat without adoption. At WalkMe Realize day one, digital adoption ROI was a crucial theme.

WalkMe Realize - Tobias Washington of Christus Health
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