A strong focus on HCM at this week's Oracle CloudWorld, with a new employee recognition capability coming to the Oracle Me employee experience platform, while workforce scheduling gets tighter integration with demand management in healthcare and elsewhere.
The biggest enterprise debate of the Spring lurked right beneath the surface. So let's bring it out into the open - can generative AI displace enterprise UIs? If so, then software vendors better buckle up too as conventional licensing and product categories are right in AI's sights.
The mobile mindset - Jack Schneider, Heap Product Manager, explains why businesses need the full perspective of user behavior on different channels and devices to understand and leverage the customer journey.
By Royal Appointment Retailer expands use of Adobe technology
Innovation as seminal as the mouse and touch UI were in their day?
Traditionally a practice that requires technical skills and dedicated resources, Celonis is hoping its recent investments can open process mining to a broader audience.
In a novel, design-led partnership, the two companies are bringing the benefits of programmatic labelling to computer vision.
Digital talent and a unified platform are the name of the game for 888 Holdings and its William Hill retail arm
Microsoft looks to lead the pack in employee engagement software as it integrates its AI assistant, Copilot, with its employee engagement product, Viva. How might employees and leaders who take up this technology expect to be impacted?
Fifteen years ago, I logged my concerns about the limitations of Excel. Have we overcome these problems? Has the downside of spreadsheets been reduced? A deeper look sees progress in some areas - and plenty of spreadsheets.
Online marketplaces run by other retailers are proving a positive move for Lands' End.
As a new business, Virgin Voyages has made it a priority to invest in experience from the start. Key to this has been the use of experience data from Qualtrics.
Whilst market watchers eye Silver Lake’s takeover bid of Qualtrics, CEO Zig Serafin is laser-focused on bringing the human touch to enterprise technology with the vendor’s experience management platform.
In an era of social media sound bites and content "snacks," does the customer case study still matter? Absolutely - but there are use case pitfalls to avoid. Eleven of them, by my count.
How modern technology is changing field technicians from digital outcasts to frontline customer experience ambassadors - a conversation with Taksina Eammano, EVP & GM Field Service at Salesforce.
Relatively small design decisions can have a major impact on trust, says Salesforce's Paula Goldman.
