Dealing with a volatile Vaccine Economy market - Kroger gets seamless and personal in its omni-channel approach
Kroger 'had a good war' throughout the COVID crisis; now it's time to win the peace in a turbulent Vaccine Economy.
More stories
The art of customer experience – from transaction to conversation
Customer journeys today travel across multiple channels, devices and pathways leading to data becoming tangled and disparate. Bridgette Darling of Adobe shares four practical steps to keep a customer and their experience on track.
Re-commerce reborn- thredUP and Urban Outfitters tap into consumer desire to do good in the Vaccine Economy
Fashion-conscious, eco-conscious and financially-conscious, the Vaccine Economy shopper is looking for more from retailers. Resale-as-a-Service ticks all the right boxes.
Good customer data = great customer experiences = Customer Data Platform - a view from Segment CMO Katrina Wong
A compelling conversation on the status and future of Customer Data Platforms.
Connected Everything – how, why and what's the next course?
Only connect? Let's have lunch to discuss, says Salesforce's Peter Coffee.
Don't write off Zoom - it’s not a one-trick pony as remote work is here to stay!
Who's Zooming who? We all are and are likely to carry on doing so for some time as the great return-to-the-office is put on hold.
Delight should be easy - here’s how!
"People will never forget how you made them feel." Applying Maya Angelou's wisdom to today's businesses. Freshworks Prakash Ramamurthy explains how.
Salesforce+ and chill! Turning on B2B streaming services at Salesforce, Demandbase and Terminus
B2B video streaming services - switch on or switch off?
Revlon rises with SAP - the digital transformation of the cosmetics sector accelerates
A digital makeover with RISE with SAP for Revlon, just part of a wider transformation wave in the cosmetics industry,
The future of work is distributed - and that works for Dropbox CEO Drew Houston
The future of work is going to be more remote and collaborative. That's a great opportunity for Dropbox says CEO Houston.
Pet insurer Bought By Many rolls out SaaS tool to boost word of mouth referrals
Use of name-sharing has doubled the volume of social shares - and sales from its referral scheme have quadrupled in 12 months.
Salesforce Live - ensuring customer transparency at insurance claims firm Sedgwick Repair Solutions
Sedgwick Repair Solutions uses Salesforce to bring transparency to the insurance claims process.
Introducing dyslexia mode - a new reading option for diginomica content
Today diginomica unveils our latest accessibility innovation with the introduction of dyslexic-mode content. Here's why.
Dyslexia and tech - help is at hand, but there's still more to do
Dyslexia is much more common than many people think but it can cause significant challenges for those with the condition. So what can technology do to help – and is it enough?
