Oracle introduces personalized Journeys to help employees navigate HR processes
Oracle Journeys aims to improve the employee experience of navigating complex HR processes. Yvette Cameron tells me what this means for CHROs
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Cisco Live 2021 - how COVID has accelerated digital transformation for three end user organizations
A side-effect of the COVID crisis has been a hefty increase in the speed of digital transformation efforts in organizations across all business sectors. Three end users told their stories at Cisco Live 2021.
E-commerce won the COVID war, but what happens next? Kroger looks to the pursuit of digital profit in the Vaccine Economy
Kroger had 'a good war' when it came to the COVID crisis, benefiting from the online shift in grocery shopping. But as the Vaccine Economy takes shape, the challenge now is to turn accelerated revenue growth into long term digital profit.
Oracle Live 2021 - how Marriott and Vanguard made an Oracle platform shift under a COVID cloud
Executing an enterprise-wide cloud migration during a global pandemic? It can be done, say two flagship Oracle customers.
Monday Morning Moan - how the UK plans to digitally transform its health service (a.k.a. this time it’ll work, honest, it will!)
Here we go again - let's digitize the NHS! A noble ambition perhaps, but the track record of such efforts in government - and the individuals driving them - leaves a lot to be desired.
Williams Sonoma's digital transformation marathon models a strong design for the Vaccine Economy's new world of retail
Williams Sonoma has put the time, the effort and the money into omni-channel transformation over the years; it paid off in the COVID crisis and sets the retailer up well for the post-pandemic world.
Maximize 2021 - bacon, Bat-phones and banging it out at BioTek
Life sciences firm BioTek has been using ServiceMax's Zinc collaborative messaging offering for six years, but the past 12 months of the COVID pandemic has seen uptake soar.
Experience counts - public Qualtrics gets off to a strong start as customers re-shape for a post-COVID world
Qualtrics turns in a strong set of numbers as CEO Zig Serafin looks ahead to a year in which organizations increasingly see the potential of Experience Management systems.
Terminus picks up $90m funding as it pursues full-funnel, multi-channel ABM
Taking a deep(ish) dive into Terminus and the potential of multi-channel ABM.
'Good citizen' Uber wants a regulatory Better Deal in Europe - but a better deal for who?
We must all work together to build A Better Deal, says Uber CEO Dara Khosrowshahi, but will Europe be as willing to listen as Californian voters were?
How Target's omni-channel leap of faith 5 years ago set it up for retail's COVID crisis and beyond
In 2016, US retailer Target set off on an omni-channel transformation journey that 'loved the store'; in 2020, that foresight paid off during the COVID crisis. Where to now in the Vaccine Economy?
Click-and-collect car sales - Jardine Motors Group drives single customer view with Informatica and Salesforce
Dealership uses Informatica and Salesforce tech to get a single customer view, boost e-commerce and increase marketing personalization.
Zoom ends the year of COVID-driven success on a high, but can growth rates hold up in the Vaccine Economy?
The least unexpected set of quarterly success numbers in the current financial reporting period, but can Zoom's growth be sustained as workplaces re-open?
Outcomes are the next evolution of Customer Experience
Outcomes are the new customer experience, say Salesforce's Matthew Sweezey and Karen Mangia.
