Asana raises prices after adding new ways to manage work
Fast-growing work management vendor Asana is raising prices as it continues to build out its vision for organizing work across the enterprise
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Brian Sommer’s Month in Brief – July 2019
Lots of different things to pay attention to these days: Lease accounting, frothy tech stock prices, CX troubles and much, much more. July was definitely a month where tech firms weren’t on vacation.
Kent State crams for good grades on student experience with Talend
Class is in session at the Ohio-based university working to become a more data-centric organization.
Forever New eyes image recognition-based retail recommendations to fuel global expansion
The Australian fashion retailer is intent on global expansion and is fine-tuning its e-commerce strategy to appeal to overseas audiences.
Slack client has power-user makeover to boost enterprise adoption
A makeover that speeds up the Slack client experience for power users is a response to the messaging platform's growing adoption in large enterprise
Financial sector must overcome institutional inertia to keep up with digital first banks
David Irvine, Senior Director, Finance, ServiceNow, discusses how traditional banks and financial services organisations need to keep pace with new digital challengers by connecting their digital platforms with their legacy back-end.
Ocado singed by warehouse fire, but partner deals and "immediacy delivery" bode well
A devastating warehouse fire hurt Ocado earlier this year, but also pointed to the resiliency of the business model.
The future of customer service in the spotlight with Guru CEO Rick Nucci
My conversation with Guru CEO Rick Nucci hits on key themes such as convergence of sales and service, keeping knowledge fresh, and augmenting performance with AI
E.ON Drive charges up electrifying customer service with Salesforce
There's a transportation revolution looming and E.ON Drive is using Salesforce clouds to manage customer service levels.
Why we still have work to do on content marketing programs
Content marketing is a 'must do', but it's not as straightforward as some organizations might believe it to be.
Stringing together new digital credentials at Vera Bradley
Vera Bradley's $75 million purchase of Pura Vida is a savvy digital move.
Talking about voice commerce
Voice commerce and voice search - conversations to be had in the realm of e-commerce.
Where’s the beef? Privacy as a core theme at Apple's WWDC
Is Apple on the side of the angels when it comes to your privacy?
Content and social are key to both marketing and sales
Parsing some new research around the roles of content and social platforms in marketing.