The $100 billion a year US wedding industry has been severely disrupted by COVID restrictions. That's created personalisation challenges for The Knot that it's addressing via Salesforce Marketing Cloud.
Bed, Bath & Beyond was a 2020 omni-success, but the start of 2021 has seen a return to losses. Just a bump in the transformation road?
The omni-channel balance was never more important in retail circles than in 2020 - and the challenges that raises will carry on into 2021...
Marketing against a backdrop of COVID-19 and the rise of online interactions...
Pizzas, symphonies and happy customers - ENGIE Belgium's CIO outlines the utility's transformation journey with Salesforce.
As it motors into its second century in business, Bentley is transforming into an exemplar of sustainability in action as it ups its digital capabilities.
What can a new ERP do for your people and your business?
As organizations remodel processes to meet the needs of users in every location, role and function, Unit4 CEO Mike Ettling asks, is your enterprise tech right for your people?
The UK's tax authority flipped its mission on its head and handed out money to people during the COVID crisis, but that needed a major collaborative effort to get the underlying IT systems in place.
musicMagpie is an e-commerce success story, but the onset of COVID brought fresh challenges to how the firm ran its contact center operation. In the event, the crisis has in fact changed a lot for the better.
Zendesk unveils a tighter partnership with Facebook for WhatsApp messaging - what's the wider context for omni-channel customer engagement?
Put an API-centric strategy at the heart of migrating your core platform
Upgrading a core ERP system is typically a multi-year project - but an API-centric strategy can advance transformation goals along the way, writes Neptune Software's Matthias Steiner
Tech entrepreneur and digital government champion Martha Lane Fox on what's needed to kickstart a tech-centric national recovery for the UK after COVID.
Experience4U - tracking Southampton City Council's journey to cloud ERP
How Southampton City Council made the move to cloud ERP with Unit4.
Two sports and leisure wear retailers have optimised their e-commerce approaches to support their businesses during the COVID crisis.
The Holiday season is almost upon us and at the end of an extraordinary year retail resilience is about to run into its biggest test. Here's what might happen...perhaps.
Bed, Bath & Beyond's turnaround plan looks as though it might just be working as 'omni-always' becomes the corporate mantra.
