WeightWatchers has been big on digital for a long time, but COVID has brought about a desire for more human connection. Time for some omni-channel adjustment...
This week - lessons from UX accessibility keep us on our toes. Microsoft and Google buck the tech earnings blues - thanks to cloud. The metaverse gets an enterprise review, and NoOps wins buzzword bingo. As always, your whiffs.
The developer branch of the Salesforce Ohana is gathering in San Francisco today. Salesforce co-founder Parker Harris explains the importance of this and points to what's to come.
Drilling down on a new report from Twilio raises some important questions.
Transformation efforts aren't pre-destined for success - and cloud software falls flat without adoption. At WalkMe Realize day one, digital adoption ROI was a crucial theme.
With partners as a critical part of the ecosystem, Sony Interactive Entertainment has drilled down on a data-led approach.
The company has created effective service level agreements that help ensure end users get the most value from the technology they rely on.
In a memo sent out to employees, Disney CEO Bob Chapek said that the metaverse will create a new paradigm for audiences to engage with stories.
Rituals and Bridgestone on merging the online and in-store customer experience
and aiming for the personal touch
Most mobile apps for frontline workers come from a paper-based legacy. Startup Wizy believes these deskless workers deserve an image-centric alternative.
If consumers don't trust healthcare providers, then digital transformation in the sector will struggle to realize its full potential.
Jon Upton of Confluent explains why the business case for cloud now needs to focus on customer experience and employee experience combined - the experience economy.
Organizations need to rethink the role of websites as products, argues Alex Atzberger, CEO of Optimizely.
Marketing, meet revenue generation!
It might not be a 'hole in one' but the operational and efficiency improvements brought by adopting Freshservice have delivered significant benefits.
New Relic's year of transition has seen some bumps in the road, but CEO Bill Staples argues that the corner has been turned.
