US Citizenship and Immigration Services had little insight into its budgets and spending, which meant long-term planning was hard. It’s now integrating this data into ServiceNow.
The failure of Zoom’s Five9 acquisition has implications on its strategy and for that of a competitor with a similar vision and plans.
Building a connected enterprise is crucial, says Geoffrey Moore. Zonal thinking can help organizations put true transformation in place.
First impressions from Content Marketing World prompt some interesting questions.
Office redesign is a booming business as employers repurpose their workplaces to cater to the changing demands of a hybrid working world.
The University of Southern California wanted a connected world anyway, but COVID focused thinking significantly.
Two end user organizations and the stories of their respective e-commerce transformation journeys.
Dreamforce's physical gathering this year may be limited in numbers, but those who are present have had to go through a commendably robust health checking regime that organizers of other large industry gatherings would do well to emulate.
Hyperforce expands its footprint, but there is a line waiting to be served...
Slack cost Salesforce a lot of money. At Dreamforce this week there will be a huge focus on explaining why it was worth the ticket price. COO Bret Taylor and Slack CEO Stewart Butterworth have their messages ready.
Kroger 'had a good war' throughout the COVID crisis; now it's time to win the peace in a turbulent Vaccine Economy.
Web site accessibility is a rewarding discipline - and a regulatory obligation. But many organizations are not making the investment. Why? In search of answers, I went inside a web accessibility report from Avasant's Computer Economics group.
Google announces new features and devices designed to facilitate hybrid workplaces in organizations.
The art of customer experience – from transaction to conversation
Customer journeys today travel across multiple channels, devices and pathways leading to data becoming tangled and disparate. Bridgette Darling of Adobe shares four practical steps to keep a customer and their experience on track.
Fashion-conscious, eco-conscious and financially-conscious, the Vaccine Economy shopper is looking for more from retailers. Resale-as-a-Service ticks all the right boxes.
A compelling conversation on the status and future of Customer Data Platforms.
