A COVID setback for adidas, but digital foundation remains intact
With stores shuttered in lockdown, adidas CEO Kasper Rorsted remains committed to digital expansion.
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Putting your face on during a crisis - how L’Oréal's digital foundation is riding out COVID-19
Even in a pandemic, people still want to do their hair and make-up - which has played to L’Oréal's digital foresight.
Customer service in a time of crisis - Zendesk's users look for agility and decreased time-to-value
Zendesk customers are looking for agility and shortened time-to-value as COVID-19 boosts the demands on customer service teams.
Two Martech apps to improve productivity and make us more efficient
Picking out two Martech apps that caught my attention of late...
Never knowingly under-digital - John Lewis Partnership's post-COVID vision starts to take shape
The John Lewis Partnership is a UK retail icon that's thinking long and hard about what it needs to do to evolve for a post-COVID world.
Brewing resilience - how early digital vision is paying off for Starbucks
Starbucks made savvy early digital investments that paid off when the pandemic ground up long term planning.
Waxing lyrical about e-commerce - heritage retail at Barbour expands in a digital world
Barbour is a retail brand that dates back to the 19th century and is best known for its iconic waxed jackets. In 2020, the importance of D2C e-commerce is a priority for the firm as Amy-Lee Cowey, Global e-commerce & Digital Head, explains.
How NatWest is using Adobe and data to create more personal digital relationships with customers
The NatWest Group is attempting to bring back personal relationships to banking - but at scale and online.
The desire to excessively control your virtual event will kill any real value
Virtual events are now mainstream thanks to COVID-19. However, one of the key lessons to be learned is letting go of trying to control the experience.
'Golf science' provides a virtual hole in one for the R&A
Jack Nicklaus won this weekend's Open Championship - albeit virtually. A bold experiment with AI and analytics using archive footage to create a simulated golfing tournament.
Interview - ServiceNow’s new EMEA chief Paul Smith on seizing the COVID-19 opportunity
Paul Smith was previously Salesforce’s UK General Manager, but is now working to help take ServiceNow from $4bn to $10bn in revenues.
What price health? Personal risk worries mean there's no going back from the online grocery shift, says Ocado CEO
Shoppers will have to balance the risk of going into a grocery store with the additional cost of online delivery - and that's good for Ocado's prospects, says CEO Tim Steiner.
Confessions of an Internet pioneer - Vint Cerf's 2020 vision with the benefit of 20/20 hindsight
What one of the founding fathers of the Internet would do differently...if he thought he could get away with it!
Customers, community and COVID - three Cs shaping the future of omni-channel retail, according to Angela Ahrendts
The future of retail comes back to knowing and understanding your customers, says Angela Ahrendts, veteran of Apple and Burberry - and COVID-19 provides another reason to sit down and have a conversation with them.
