An exclusive interview with Clara Shih, CEO of Service Cloud, discusses the need for personalization in customer service as well as increasing adoption of AI, AR and video.
Adobe, a 40-year-old corporation, has a sudden infatuation with a bright young thing
Jamstack pioneer Netlify emphasizes growing enterprise adoption with the release last week of new technologies to help deliver personalization at scale.
A better quarter and a streaming deal with Paramount+, but it's too early to say the worst is over for Walmart.
When I asked Acumatica's Josh Fischer about retailers' biggest obstacle, I expected either inventory or inflation. But his answer was talent - and the reasons point back to why ERP and commerce systems need to be unified in the first place. Enter Acumatica's B2B news with Shopify.
At its Impact conference in Oslo, Norway, this week, Neptune Software introduced an AI-augmented no-code app builder that runs on its SAP-friendly development platform.
Bringing the personalized landing page experience to sales teams.
Slack extends its huddles impromptu audio chat feature with video, screenshares and reacji, as well as launching GovSlack for the US government market
Heap announces its acquisition of session replay specialist Auryc, adding qualitative insights to its quantitative analysis of digital user behavior
Life sciences and pharmaceutical giant Bayer is ‘transforming its digital core’ in a bid to improve both the employee and customer experience.
diginomica welcomes Heap to our partner family, a company bringing a data-driven approach to help enterprises track customer behavior and improve their digital experience.
WeightWatchers has been big on digital for a long time, but COVID has brought about a desire for more human connection. Time for some omni-channel adjustment...
This week - lessons from UX accessibility keep us on our toes. Microsoft and Google buck the tech earnings blues - thanks to cloud. The metaverse gets an enterprise review, and NoOps wins buzzword bingo. As always, your whiffs.
The developer branch of the Salesforce Ohana is gathering in San Francisco today. Salesforce co-founder Parker Harris explains the importance of this and points to what's to come.
Drilling down on a new report from Twilio raises some important questions.
Transformation efforts aren't pre-destined for success - and cloud software falls flat without adoption. At WalkMe Realize day one, digital adoption ROI was a crucial theme.
