Fifteen years ago, I logged my concerns about the limitations of Excel. Have we overcome these problems? Has the downside of spreadsheets been reduced? A deeper look sees progress in some areas - and plenty of spreadsheets.
Online marketplaces run by other retailers are proving a positive move for Lands' End.
As a new business, Virgin Voyages has made it a priority to invest in experience from the start. Key to this has been the use of experience data from Qualtrics.
Whilst market watchers eye Silver Lake’s takeover bid of Qualtrics, CEO Zig Serafin is laser-focused on bringing the human touch to enterprise technology with the vendor’s experience management platform.
In an era of social media sound bites and content "snacks," does the customer case study still matter? Absolutely - but there are use case pitfalls to avoid. Eleven of them, by my count.
How modern technology is changing field technicians from digital outcasts to frontline customer experience ambassadors - a conversation with Taksina Eammano, EVP & GM Field Service at Salesforce.
Relatively small design decisions can have a major impact on trust, says Salesforce's Paula Goldman.
Israel’s state broadcaster KAN used Sport Buff technology to engage thousands of viewers during the World Cup – and now it wants to do even more.
Market conditions are tougher, but customers are still investing and expanding in Qualtrics, says CEO Zig Serafin.
A tough start to 2023 for Microsoft, but CEO Nadella wants the focus to be firmly on the longer term.
We talk to mmhmm founder Phil Libin about the right and wrong ways to use video in meetings and why VR business meetings are a stupid idea.
While ChatGPT is capturing a lot of press lately, is anyone really thinking about the hype associated with it and other all-new technologies? Are readers not being discriminating enough and accepting too much at face value? Here are some interesting models to ponder while evaluating the hype around AI and ChatGPT.
The Industrial Metaverse is taking shape - here's the lie of the land so far...
The use cases for product tours and demo software are varied and touch all customer-facing departments in the organization. Next up, Storyscale.
The first in a short series of looking at product tour and demo offerings.
As ever, diginomica spent its time this year diving into customer stories. But in 2022 there was a common theme across many of them - total experience. Take a look at some of the most interesting digital enterprise examples from across the year.
