Wayfair furnishes improved customer search experiences with ML tech This article is sponsored by:
In a novel, design-led partnership, the two companies are bringing the benefits of programmatic labelling to computer vision.
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Shadow IT never dies - why spreadsheets are still running your business This article is sponsored by:
Fifteen years ago, I logged my concerns about the limitations of Excel. Have we overcome these problems? Has the downside of spreadsheets been reduced? A deeper look sees progress in some areas - and plenty of spreadsheets.
E-commerce declines for Lands' End, but third party online marketplace revenue is up 37.5% year-on-year This article is sponsored by:
Online marketplaces run by other retailers are proving a positive move for Lands' End.
Virgin Voyages sets sail with experience data using Qualtrics This article is sponsored by:
As a new business, Virgin Voyages has made it a priority to invest in experience from the start. Key to this has been the use of experience data from Qualtrics.
Qualtrics CEO Zig Serafin - ‘the new blueprint for operating a digital company is experience’ This article is sponsored by:
Whilst market watchers eye Silver Lake’s takeover bid of Qualtrics, CEO Zig Serafin is laser-focused on bringing the human touch to enterprise technology with the vendor’s experience management platform.
How to mess up a customer case study - let us count the ways This article is sponsored by:
In an era of social media sound bites and content "snacks," does the customer case study still matter? Absolutely - but there are use case pitfalls to avoid. Eleven of them, by my count.
Salesforce looks to enable field technicians as the new frontier of customer experience This article is sponsored by:
How modern technology is changing field technicians from digital outcasts to frontline customer experience ambassadors - a conversation with Taksina Eammano, EVP & GM Field Service at Salesforce.
Salesforce adds gender identity and pronoun data fields to promote inclusivity in tech This article is sponsored by:
Relatively small design decisions can have a major impact on trust, says Salesforce's Paula Goldman.
Interactive quizzes help broadcaster KAN 11 score mobile engagement goal This article is sponsored by:
Israel’s state broadcaster KAN used Sport Buff technology to engage thousands of viewers during the World Cup – and now it wants to do even more.
Qualtrics experiences 36% full year growth as SAP mulls selling its remaining stake This article is sponsored by:
Market conditions are tougher, but customers are still investing and expanding in Qualtrics, says CEO Zig Serafin.
Optimize the positive! Microsoft CEO Satya Nadella makes his pitch as profits slump and layoffs confirmed This article is sponsored by:
A tough start to 2023 for Microsoft, but CEO Nadella wants the focus to be firmly on the longer term.
How mmhmm cut its quarterly board meetings from 4 hours to 90 minutes This article is sponsored by:
We talk to mmhmm founder Phil Libin about the right and wrong ways to use video in meetings and why VR business meetings are a stupid idea.
The next best thing since the last best thing! Some tech hype models to live by This article is sponsored by:
While ChatGPT is capturing a lot of press lately, is anyone really thinking about the hype associated with it and other all-new technologies? Are readers not being discriminating enough and accepting too much at face value? Here are some interesting models to ponder while evaluating the hype around AI and ChatGPT.
How the Industrial Metaverse will be different to the consumer one - and why it matters This article is sponsored by:
The Industrial Metaverse is taking shape - here's the lie of the land so far...
