How to work from home with kids - some tech sector tips from the frontline
At home all day with the kids, the cat, the dog and a host of other distractions - some tips on how to manage the temporary 'new normal' of working from home.
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The view from customer 6023 in the virtual queue - the omni-channel supply chain buckles under the weight of Coronavirus
The predicted pressures on the omni-channel retail supply chain accelerated faster than might have been predicted. What happens next?
Zendesk joins up customer service and sales with a suite approach
Zendesk rounds out its CRM platform with new suite offerings for sales and service and closer integration into messaging and other systems
Digital growth slows, but Target stays on target for ongoing omni-channel transformation
A slowdown in digital growth perhaps, but for CEO Brain Cornell, the omni-channel transformation journey continues into new phases for Target.
Can the adtech industry really put consumers at the center of their models?
Opting in for a drill down on the consumer-centricity of adtech platforms.
JC Penney CEO - "no quick fixes" in omni-channel retail transformation. (She can say that again!)
Another disastrous set of quarterly numbers is a reminder of just how far behind the digital curve JC Penney is.
Telecommunications disruptors in 2020 - a 'Perfect Storm' of 5G, AI and Digital Natives
There's a trinity of disruptive forces coming along to disrupt the telecoms sector, says Salesforce's John Carney.
The Boring 20s? Is this new decade more about taming innovation than unleashing it?
The Boring 20s? Will the focus of this century’s third decade be on taming innovation rather than unleashing it?
Personalizing swag in pursuit of stronger customer relationships - the rise of gifting in direct marketing
Sendoso is a gifting platform that provides direct mail, corporate gifting, customer swag, perishables, and more. Kris Rudeegraap, Sendoso CEO and co-founder, discusses the gifting market and how brands are fitting it into the customer lifecycle.
Intercom aims to make online business personal - even with chatbots
A survey from fast-growing online chat provider Intercom shows businesses embracing chatbots for customer interactions - but must still keep it human
Zendesk turns in 36% revenue growth with $1 billion run-rate in sight as new products gain traction
Zendesk turns in strong year-on-year revenue growth as Sunshine adoption builds momentum.
ZohoDay 2020 - Zoho’s uphill growth (as told in the Texas hill country)
Lots of growth, lots of slides and lots of updates - my take on the recent Zoho Analyst Summit.
New Relic's Lew Cirne - observability platforms aren't optional if software matters to you (as the Iowa Democratic Caucus just found out...)
If your organization takes its software seriously, then you need the kind of tech that New Relic has to offer, argues CEO Cirne on a bumpy day for the firm on Wall Street.
In this 37th year of 1984, what comes after?
Apple told us 1984 wouldn't be like '1984'. Salesforce Peter Coffee has questions 36 years later...
