Zendesk sees AI driving uptake of Immersive CX This article is sponsored by:
With its annual CX Trends survey finding that customers want better experiences, Zendesk proposes AI-enabled Immersive CX as the way forward.
XaaS
XaaS
2022 - the year in Frictionless Enterprise This article is sponsored by:
It's been a busy year mapping Frictionless Enterprise and its components including the XaaS Effect, customer success, the Collaborative Canvas, Tierless Architecture, co-code and more.
Latest FinancialForce release aims to help services businesses mind their margins This article is sponsored by:
FinancialForce outlines enhancements in its Winter 2023 Release, out today, which aims to help services organizations and XaaS providers mind their margins and optimize operations.
How professional services organizations are adapting to X-as-a-Service This article is sponsored by:
To find out how professional services organizations are adapting to X-as-a-Service (XaaS), what they can learn from product companies, and vice-versa, I spoke to Dan Brown at FinancialForce.
At your service - how manufacturing is embracing the global shift towards servitization
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Michael Ouissi of IFS looks at why smart manufacturers no longer consider maintenance and servicing a ‘necessary evil’ but rather a means to enhance customer relationships and increase revenue.
IFS customers shed light on the core role of data in servitization and XaaS This article is sponsored by:
Manufacturing industry started building servitization business models even before the software industry discovered SaaS and XaaS. Connected data is central to both.
IFS Unleashed - shaping up to fit the servitization needs of asset-centric industries This article is sponsored by:
Asset servitization meets XaaS at last week's IFS Unleased conference. The vendor's market-led strategy challenges conventional tech industry wisdom.
IFS Unleashed – ‘Moments of Service’ and the human factor This article is sponsored by:
The recent IFS Unleashed annual user conference get-together was an opportunity for IFS to bring home its ‘Moment of Service’ messaging. Brian Sommer picks apart the pros and cons.
Gainsight Pulse 2022 - Geoffrey Moore's maturity model for customer success This article is sponsored by:
Tech industry icon Geoffrey Moore gives his take on the increasingly strategic role of the customer success function at Gainsight's Pulse 2022 conference.
FinancialForce rolls out Services-as-a-Business features to help service orgs adapt to XaaS This article is sponsored by:
FinancialForce rolls out its Summer Release today, with new features designed to support services organizations adapt to XaaS processes.
Zuora plugs its data model into Snowflake for joined-up analysis of customer KPIs This article is sponsored by:
Subscription management vendor Zuora packages up its data model for analysis alongside a wider range of customer success KPIs in Snowflake.
The growth of customer success - an interview with Nick Mehta, CEO of Gainsight This article is sponsored by:
I recently caught up with Nick Mehta, CEO of Gainsight, to discuss the evolution of customer success in an XaaS world and where it's headed next.
Currys blends online and in-store to bring its customer experience into the digital age This article is sponsored by:
Leading UK electronics retailer Currys is blending online and in-person shopping experiences to build long-term customer relationships
