XaaS

Currys blends online and in-store to bring its customer experience into the digital age This article is sponsored by:

Leading UK electronics retailer Currys is blending online and in-person shopping experiences to build long-term customer relationships

Currys store colleague on ShopLive call showing a laptop

Salesforce adds new features to Sales Cloud to adapt to the changing nature of sales This article is sponsored by:

New features in Sales Cloud announced at Sales World Tour London yesterday are a response to the fast-changing nature of sales in a digitally connected world.

Ketan Karkhanis speaks at Salesforce World Tour London 2022

Celonis helps customers quantify the value of process efficiency This article is sponsored by:

At last week's Celonis World Tour in London, customers spoke about analyzing processes to improve efficiency, with success tracked in quantifiable value

Nick Mitchell speaks at Celonis World Tour London June 2022

The theory and practice of customer success at Zuora, as shaped by SaaS expert Amy Konary This article is sponsored by:

An interview with former IDC analyst Amy Konary, who for the past five years has honed the theory and practice of customer success at Zuora.

Customer success concept - figure steps on rising graph over caring hand © Black Salmon - shutterstock

Zendesk Relate - how conversational CRM is changing the hotel experience This article is sponsored by:

Hospitality brands such as Four Seasons and Soho House are using messaging and mobile apps to improve the guest experience.

Spa at Four Seasons Anguilla © Four Seasons Ken Seet

FinancialForceX - Services-as-a-Business and the role of customer success This article is sponsored by:

At FFX 2022, Scott Brown, CEO of FinancialForce, introduces the notion of Services-as-a-Business while Neeracha Taychakhoonavudh describes how customer success works at Salesforce.

Scott Brown FinancialForce speaking about customer success at FFX 2022

There are seven different ways to define customer success. Only one counts This article is sponsored by:

There's nothing more important than customer success in today's digitally connected economy - but how are you defining it?

Successful team on pier in silhouette with blue evening sky © crazymedia - shutterstock

Zuora ends FY2022 on a high, welcomes $400m Silver Lake funding - CEO interview This article is sponsored by:

An exclusive interview with Zuora CEO Tien Tzuo after the subscription management vendor posted impressive Q4 FY2022 numbers and unveiled $400m funding from Silver Lake.

Tien Tzuo CEO Zuora holding Subscribed in Korean - Zoom screengrab

IFS - customers don't buy acronyms, they want to solve problems (1/2) This article is sponsored by:

An exclusive interview with Darren Roos, CEO of asset-centric enterprise apps vendor IFS, on aligning tech with customer outcomes, growing past $1 billion, and its joint venture with BearingPoint

Darren Roos CEO IFS screengrab from Teams call

Salesforce adds features to automate field service and empower the end customer This article is sponsored by:

Salesforce announces new Field Service capabilities including better scheduling, remote virtual assistance, customizable mobile apps and contract integration

Field technician on ladder installs new connection to a residence © Valmedia - shutterstock

Oracle Live 2020 - the ongoing transition to a more customer-centric organization This article is sponsored by:

At Oracle Live, the vendor shared examples of its journey to a more customer-centric organization typical of the SaaS industry

Remote support begins the servitization journey at Panasonic’s heating and cooling business This article is sponsored by:

Karl Lowe, Head of European Service at Panasonic Appliances Air-Conditioning Europe, describes how remote product support will enhance the service Panasonic offers as it modernizes its business model

Software AG’s IoT chief on connecting across the fractured enterprise This article is sponsored by:

An interview with Software AG CTO Bernd Gross on what the human and technology disconnects of the fractured enterprise mean for IoT