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Currys blends online and in-store to bring its customer experience into the digital age This article is sponsored by:

Leading UK electronics retailer Currys is blending online and in-person shopping experiences to build long-term customer relationships

Currys store colleague on ShopLive call showing a laptop
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Salesforce adds new features to Sales Cloud to adapt to the changing nature of sales This article is sponsored by:

New features in Sales Cloud announced at Sales World Tour London yesterday are a response to the fast-changing nature of sales in a digitally connected world.

Ketan Karkhanis speaks at Salesforce World Tour London 2022
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The theory and practice of customer success at Zuora, as shaped by SaaS expert Amy Konary This article is sponsored by:

An interview with former IDC analyst Amy Konary, who for the past five years has honed the theory and practice of customer success at Zuora.

Customer success concept - figure steps on rising graph over caring hand © Black Salmon - shutterstock
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FinancialForceX - Services-as-a-Business and the role of customer success This article is sponsored by:

At FFX 2022, Scott Brown, CEO of FinancialForce, introduces the notion of Services-as-a-Business while Neeracha Taychakhoonavudh describes how customer success works at Salesforce.

Scott Brown FinancialForce speaking about customer success at FFX 2022
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Zuora ends FY2022 on a high, welcomes $400m Silver Lake funding - CEO interview This article is sponsored by:

An exclusive interview with Zuora CEO Tien Tzuo after the subscription management vendor posted impressive Q4 FY2022 numbers and unveiled $400m funding from Silver Lake.

Tien Tzuo CEO Zuora holding Subscribed in Korean - Zoom screengrab
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IFS - customers don't buy acronyms, they want to solve problems (1/2) This article is sponsored by:

An exclusive interview with Darren Roos, CEO of asset-centric enterprise apps vendor IFS, on aligning tech with customer outcomes, growing past $1 billion, and its joint venture with BearingPoint

Darren Roos CEO IFS screengrab from Teams call
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Salesforce adds features to automate field service and empower the end customer This article is sponsored by:

Salesforce announces new Field Service capabilities including better scheduling, remote virtual assistance, customizable mobile apps and contract integration

Field technician on ladder installs new connection to a residence © Valmedia - shutterstock
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Remote support begins the servitization journey at Panasonic’s heating and cooling business This article is sponsored by: IFS logo

Karl Lowe, Head of European Service at Panasonic Appliances Air-Conditioning Europe, describes how remote product support will enhance the service Panasonic offers as it modernizes its business model

Panasonic HVAC Installer-Engineer
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