Zuora FY2020 - playing a long game on subscription economy growth
The market wasn't impressed by Zuora FY2020 Q4 earnings but CEO Tien Tzuo tells us he's taking a long view of opportunity in the subscription economy
XaaS
Archive: XaaS
Intercom aims to make online business personal - even with chatbots
A survey from fast-growing online chat provider Intercom shows businesses embracing chatbots for customer interactions - but must still keep it human
Customer success in focus as FinancialForce intros new workspaces and analytics
FinancialForce is keeping a close eye on customer success and adoption as it introduces new Salesforce-powered workspaces and predictive analysis
Knowledge work has peaked. Experience workers are the new elite
No, knowledge workers aren't the most valuable enterprise asset of the 21st century. Experience workers are the new elite
Fall event highlight - Sage Intacct's SaaS industry customers reveal subscription business lessons - and results
Subscription business models are all the rage. But transitioning to subscriptions brings a slew of new challenges. Here's an illustrated review of a memorable keynote, packed with use cases, and lessons for change.
Collaborative canvas - how to connect digital teamwork across the enterprise
For effective digital teamwork, each enterprise must create its own collaborative canvas, comprising eight key components outlined here
OSL goes the full monty with Oracle NetSuite
OSL is moving quickly to becoming a services-oriented firm in a manufacturing environment that has seen its share of difficulties. The group managing director explains.
Customer success changes everything about how your business works
Customer success is even more important than customer experience, but few companies are thinking about it - and even they need new XaaS processes and tools
Retail isn't dying, it's being reborn as an experience play
The future of retail is all about giving consumers a great experience that keeps them coming back - technology can help but what matters is engaging people
3 big trends join up: XaaS + digital teamwork + frictionless enterprise
Three interconnected trends join forces to shape business transformation - XaaS, digital teamwork and frictionless enterprise
Salesforce gives AppExchange partners a helping of its own dog food
Salesforce follows the maxim of eating your own dog food as it adds new analytics, AI and community functions to its AppExchange partners in its ecosystem
New CEO Mike Ettling wants Unit4 to run like a cloud company
Now that Unit4 has put a microservices-based cloud platform in place, new CEO Mike Ettling wants the company to run like a cloud business
Qualtrics and SAP's new mission as a 'system of action' - exclusive interview
In an exclusive interview Qualtrics CEO Ryan Smith and SAP's Adaire Fox-Martin explain the software giant's new mission as a system of action for customers
