Retail isn't dying, it's being reborn as an experience play
The future of retail is all about giving consumers a great experience that keeps them coming back - technology can help but what matters is engaging people
XaaS
Archive: XaaS
3 big trends join up: XaaS + digital teamwork + frictionless enterprise
Three interconnected trends join forces to shape business transformation - XaaS, digital teamwork and frictionless enterprise
Salesforce gives AppExchange partners a helping of its own dog food
Salesforce follows the maxim of eating your own dog food as it adds new analytics, AI and community functions to its AppExchange partners in its ecosystem
New CEO Mike Ettling wants Unit4 to run like a cloud company
Now that Unit4 has put a microservices-based cloud platform in place, new CEO Mike Ettling wants the company to run like a cloud business
Qualtrics and SAP's new mission as a 'system of action' - exclusive interview
In an exclusive interview Qualtrics CEO Ryan Smith and SAP's Adaire Fox-Martin explain the software giant's new mission as a system of action for customers
SuiteWorld19 - NetSuite opens up its Brainyard to share the knowledge
The launch of NetSuite Brainyard, which shares knowledge to help customers succeed, shows the importance of business outcomes in the XaaS model
Ready for Everything-as-a-Service? 5 things you need to know
What happens when servitization of products meets productization of services? Phil Wainewright meets FinancialForce CEO Tod Nielsen in the XaaS zone
At the dawn of a new generation of enterprise applications
Slack, Zendesk and a few others are a new generation of cloud-native vendors set to reinvent enterprise applications for a connected, frictionless future
ERP - is it all over? Hint - hello New Kingmakers
The current ERP market is confusing. Newish entrants along with refactoring old code, cloud to say nothing of emerging technologies makes for a messy landscape. But is it all over?
Engagement, functions, resources - a connected digital enterprise architecture
Connected digital technologies are reshaping enterprise architectures around a platform of engagement functions & resources to support next-gen applications
Forget cloud vs edge. It's the connections, stupid
Thinking in terms of cloud vs edge is a false dichotomy. Connections are at the heart of cloud computing, leading to XaaS and frictionless enterprise
Now with AI, Guru brings the knowledgebase to service agents
Guru adds AI-powered suggestions to proactively bring relevant knowledgebase answers to customer service agents and success teams
AWS, HPE, Red Hat on 8 secrets of customer success with your SaaS vendor
FinancialForce PSA customers AWS HPE and Red Hat talk about working with Customer Success Managers to get the best results from your SaaS vendor