Oracle Live 2020 - the ongoing transition to a more customer-centric organization
At Oracle Live, the vendor shared examples of its journey to a more customer-centric organization typical of the SaaS industry
XaaS
XaaS
Remote support begins the servitization journey at Panasonic’s heating and cooling business
Karl Lowe, Head of European Service at Panasonic Appliances Air-Conditioning Europe, describes how remote product support will enhance the service Panasonic offers as it modernizes its business model
Software AG’s IoT chief on connecting across the fractured enterprise
An interview with Software AG CTO Bernd Gross on what the human and technology disconnects of the fractured enterprise mean for IoT
Book review - Smarter Together - Rob Bernshteyn on Community Intelligence in business
A new book by Coupa CEO Rob Bernshteyn maps out how businesses can benchmark performance and opportunity by pooling community intelligence
Zendesk Explore shares real-time customer experience metrics across the enterprise
Zendesk adds real-time metrics to its analytics offering as the focus of customer experience flips from efficiency to outcomes
The Blue Data Thread that connects Rolls-Royce to its customers and improves business outcomes
Engine maker Rolls-Royce is known as a leader in servitization. Nick Ward from Rolls-Royce explains the 'Blue Data Thread' behind IntelligentEngine, its next chapter
Lockdown has brought in new ways of working. They are here to stay
When lockdown lifts, many will want to return to old ways of working. But the new pattern of distributed teamwork is here to stay - with far-reaching consequences
My learnings from 21+ years of SaaS and cloud
Some memories and learnings from over two decades of watching the evolution of SaaS and cloud computing, as told to SaaShimi's Aznaur Midov
How digital enables servitization and streamlined processes at Jotun
Speaking at a recent IFS event, Morten Fon, CEO of global paint company Jotun, describes how two forms of digitalization are evolving its core business
How COVID-19 spurred one manufacturer to roll out remote field service in days
Industrial climate control manufacturer Munters saw COVID-19 as the spur for strategic technology change that was already on the drawing board
Zuora FY2020 - playing a long game on subscription economy growth
The market wasn't impressed by Zuora FY2020 Q4 earnings but CEO Tien Tzuo tells us he's taking a long view of opportunity in the subscription economy
Intercom aims to make online business personal - even with chatbots
A survey from fast-growing online chat provider Intercom shows businesses embracing chatbots for customer interactions - but must still keep it human
Customer success in focus as FinancialForce intros new workspaces and analytics
FinancialForce is keeping a close eye on customer success and adoption as it introduces new Salesforce-powered workspaces and predictive analysis
