An exclusive interview with Darren Roos, CEO of asset-centric enterprise apps vendor IFS, on aligning tech with customer outcomes, growing past $1 billion, and its joint venture with BearingPoint
Salesforce announces new Field Service capabilities including better scheduling, remote virtual assistance, customizable mobile apps and contract integration
At Oracle Live, the vendor shared examples of its journey to a more customer-centric organization typical of the SaaS industry
Remote support begins the servitization journey at Panasonic’s heating and cooling business
Karl Lowe, Head of European Service at Panasonic Appliances Air-Conditioning Europe, describes how remote product support will enhance the service Panasonic offers as it modernizes its business model
An interview with Software AG CTO Bernd Gross on what the human and technology disconnects of the fractured enterprise mean for IoT
A new book by Coupa CEO Rob Bernshteyn maps out how businesses can benchmark performance and opportunity by pooling community intelligence
Zendesk adds real-time metrics to its analytics offering as the focus of customer experience flips from efficiency to outcomes
The Blue Data Thread that connects Rolls-Royce to its customers and improves business outcomes
Engine maker Rolls-Royce is known as a leader in servitization. Nick Ward from Rolls-Royce explains the 'Blue Data Thread' behind IntelligentEngine, its next chapter
When lockdown lifts, many will want to return to old ways of working. But the new pattern of distributed teamwork is here to stay - with far-reaching consequences
Some memories and learnings from over two decades of watching the evolution of SaaS and cloud computing, as told to SaaShimi's Aznaur Midov
How digital enables servitization and streamlined processes at Jotun
Speaking at a recent IFS event, Morten Fon, CEO of global paint company Jotun, describes how two forms of digitalization are evolving its core business
Industrial climate control manufacturer Munters saw COVID-19 as the spur for strategic technology change that was already on the drawing board
The market wasn't impressed by Zuora FY2020 Q4 earnings but CEO Tien Tzuo tells us he's taking a long view of opportunity in the subscription economy
