Tech industry icon Geoffrey Moore gives his take on the increasingly strategic role of the customer success function at Gainsight's Pulse 2022 conference.
FinancialForce rolls out its Summer Release today, with new features designed to support services organizations adapt to XaaS processes.
Subscription management vendor Zuora packages up its data model for analysis alongside a wider range of customer success KPIs in Snowflake.
I recently caught up with Nick Mehta, CEO of Gainsight, to discuss the evolution of customer success in an XaaS world and where it's headed next.
Leading UK electronics retailer Currys is blending online and in-person shopping experiences to build long-term customer relationships
New features in Sales Cloud announced at Sales World Tour London yesterday are a response to the fast-changing nature of sales in a digitally connected world.
At last week's Celonis World Tour in London, customers spoke about analyzing processes to improve efficiency, with success tracked in quantifiable value
An interview with former IDC analyst Amy Konary, who for the past five years has honed the theory and practice of customer success at Zuora.
Hospitality brands such as Four Seasons and Soho House are using messaging and mobile apps to improve the guest experience.
At FFX 2022, Scott Brown, CEO of FinancialForce, introduces the notion of Services-as-a-Business while Neeracha Taychakhoonavudh describes how customer success works at Salesforce.
There's nothing more important than customer success in today's digitally connected economy - but how are you defining it?
An exclusive interview with Zuora CEO Tien Tzuo after the subscription management vendor posted impressive Q4 FY2022 numbers and unveiled $400m funding from Silver Lake.
An exclusive interview with Darren Roos, CEO of asset-centric enterprise apps vendor IFS, on aligning tech with customer outcomes, growing past $1 billion, and its joint venture with BearingPoint
