The Blue Data Thread that connects Rolls-Royce to its customers and improves business outcomes
Engine maker Rolls-Royce is known as a leader in servitization. Nick Ward from Rolls-Royce explains the 'Blue Data Thread' behind IntelligentEngine, its next chapter
When lockdown lifts, many will want to return to old ways of working. But the new pattern of distributed teamwork is here to stay - with far-reaching consequences
Some memories and learnings from over two decades of watching the evolution of SaaS and cloud computing, as told to SaaShimi's Aznaur Midov
How digital enables servitization and streamlined processes at Jotun
Speaking at a recent IFS event, Morten Fon, CEO of global paint company Jotun, describes how two forms of digitalization are evolving its core business
Industrial climate control manufacturer Munters saw COVID-19 as the spur for strategic technology change that was already on the drawing board
The market wasn't impressed by Zuora FY2020 Q4 earnings but CEO Tien Tzuo tells us he's taking a long view of opportunity in the subscription economy
A survey from fast-growing online chat provider Intercom shows businesses embracing chatbots for customer interactions - but must still keep it human
FinancialForce is keeping a close eye on customer success and adoption as it introduces new Salesforce-powered workspaces and predictive analysis
No, knowledge workers aren't the most valuable enterprise asset of the 21st century. Experience workers are the new elite
Subscription business models are all the rage. But transitioning to subscriptions brings a slew of new challenges. Here's an illustrated review of a memorable keynote, packed with use cases, and lessons for change.
For effective digital teamwork, each enterprise must create its own collaborative canvas, comprising eight key components outlined here
OSL is moving quickly to becoming a services-oriented firm in a manufacturing environment that has seen its share of difficulties. The group managing director explains.
Customer success is even more important than customer experience, but few companies are thinking about it - and even they need new XaaS processes and tools
