Nespresso's online experience has ossified the last few years. Now it is hurting the brand. Here is how.
Barnes & Noble's still being hamstrung by the failure of its NOOK device, but offline business now represents a growth opportunity.
If we build it, they will come, reckons GAP CEO Art Peck, but will the firm's omni-channel strategy help turn around the ailing brand?
Black Friday's coming - but the shops are already in chaos. Where's that omni-channel experience when you need it?
Nordstrom's downbeat view of the holiday season hasn't helped JC Penney as its omni-channel turnaround takes shape.
Macy's is looking to its MOM to rescue it from its current troubles, but is there really an omni-channel future within reach?
B2B buyers are increasingly embracing digital channels, making investment in such capabilities essential for the B2B sell-side if it doesn’t want to be left behind.
In the first of a series of digital transformation progress reports, JC Penney's re-invention as omni-channel retailer comes under the spotlight.
Online ordering of a new dishwasher from an omni-channel retailer like Argos ought to be really simple, shouldn't it? Not so much it seems. Lessons to be learned for others here.
Nordstrom is building its omni-channel strategy with some success, but the emphasis is firmly on the online and offline customer experience.
NetSuite beat Wall Street expectations yesterday. CEO Zach Nelson is upbeat about progress in the retail and omni-channel worlds.