Starbucks long-term investment in customer loyalty programs sits well with its new push into mobile payments, reckons CEO Howard Schultz.
Spending £1 billion on Lloyds digital transformation needs to be accompanied by ensuring that the customer's needs are foremost, says its director of digital.
Mark Zuckerberg is doing some long-term planning on a grand scale, but Wall Street doesn't like the price tag attached.
Twitter's CEO says we need to think of its business model in terms of geometric eccentric circles, but Wall Street seems to think more in terms of going round in circles.
In nearly 110 years, UK high street retail giant Debenhams has been through many changes, the latest being its ongoing shift to a multichannel future.
Pitney Bowes Europe has taken its 900 field services engineers and turned them into extensions of the sales and customer experience teams to great success.
J Sainsbury's has alienated customers by meddling with its successful loyalty card scheme, while Morrisons makes a late gambit in this space.
Examples of the technologies being deployed across some big name brands suggest that maybe companies are preparing to go mainstream with new forms of payments.
J.C. Penney had a head start in commerce and threw it away. Is there time to regain momentum?
Engineering manager, Russell Turner, said that trying to keep the tool under wraps was naïve and its use is growing throughout the organisation.
New Zealand’s biggest auction and classifieds site is using the Splunk database to mix machine data with business data to better understand the customer experience.