The US retail institution has built on its digital thinking to adapt to an acceleration of change brought about by the COVID crisis. Now it’s time to think about what the next normal will be for luxury consumerism.
Experts from Google, Microsoft, Oracle, Salesforce and SAP offer their thoughts on what comes next after the COVID disruption of retail.
Starbucks use of data analytics has enabled it to pivot to meet changing customer behaviors during the COVID crisis.
Effective customer support needs to center on building long-term relationships with subscribers at the New York-based beauty products firm.
interview with Emma Williams, who heads up Microsoft's push to bring Teams to frontline workers in retail and other industries
Nordic electronics chain Elkjøp - part of Dixons Carphone - bucks retail blues to invest in bricks-and-mortar customer experience
At one point, people questioned if home furnishings was really a retail sector suited to the e-commerce revolution; Wayfair has proved it can be and this is how they did it.
Working with SAP, The Entertainer has seen its e-commerce business ramp up sharply, with click-and-collect particularly popular.
Retailers will have a better 2021 with more flexible fulfilment options
Retail customers will expect a mix of fulfilment options this year - Andreas Grydeland Sulejewski of Neptune Software explores how retailers can adapt
The $100 billion a year US wedding industry has been severely disrupted by COVID restrictions. That's created personalisation challenges for The Knot that it's addressing via Salesforce Marketing Cloud.
Walmart was one of the omni-channel retail winners in 2020 as it adapted to changing consumer demands triggered by COVID. Chief Customer Officer Janey Whiteside discusses what comes next.
Home Depot's 400,000 associates present an HR management challenge at the best of times, but once COVID struck, the complexities increased...
Retailers wanted to 'spread the load' for the 2020 Holiday season as millions more shopper turned to online. Good plan, but how did it work out in practice?
