Digitizing how brewers get their hops - Yakima Chief Hops automates with Magento
From using email and phone calls to a fully comprehensive e-commerce platform, Yakima Chief Hops finds value with Magento.
Retail e-commerce and the omni-channel
Waxing lyrical about e-commerce - heritage retail at Barbour expands in a digital world
Barbour is a retail brand that dates back to the 19th century and is best known for its iconic waxed jackets. In 2020, the importance of D2C e-commerce is a priority for the firm as Amy-Lee Cowey, Global e-commerce & Digital Head, explains.
Tax online retailers = UK High Street saved! Er, not quite...
A tax on online retailers to save the Great British High Street? And raise £2 billion a year? Too good to be true? Yes!
Enterprise hits and misses - the retail consumer bucks trends, offices push to re-open, and SAP to IPO Qualtrics
This week - retail consumers create new trends, and retailers scramble for new metrics. Offices push to re-open, but health screening and data privacy loom large. At presstime, SAP announces its Qualtrics IPO intent. As always, whiffs-a-plenty.
"Do less, but better" - Armani's post-COVID omni-channel ethos as luxury retail finally faces up to a clear path of change
Giorgio Armani is leading his firm into a re-designed retail future. It's a post-COVID shift that other luxury retailers might follow if Farfetch's Chief Customer Officer Stephanie Phair is correct about the current chance for change.
COVID-19 puts fresh focus on back end working conditions at e-commerce retailers
Warehouses and distribution centers are the 'engine rooms' of retail e-commerce, but in recent months have also become the focus of fresh COVID-19 controversy.
NRF NXT 2020 - the retail consumer is bucking trends and creating new ones. Retailers need new metrics - again.
Remember when I said we need new retail metrics? Well, toss those - now we need a pandemic-tested edition. NRF NXT 2020 brought these issues into focus - here's my top five takeaways.
Enterprise hits and misses - the collaboration market heats up, Privacy Shield goes down, and retailers confront the next normal
This week - the collaboration market heats up as Microsoft Teams and Google Cloud jockey for news attention. Plus: the end of Privacy Shield raises huge economic (and data) questions. Whiffs include Twitter hacks, IBM, AirBnB, and 5G hype overdose.
Domino’s digital investments reap rewards sooner than expected thanks to COVID-19
Pizza franchise business Domino’s has long invested in ‘frictionless experiences’ for customers. The COVID-19 pandemic has created a perfect storm for the company.
What price health? Personal risk worries mean there's no going back from the online grocery shift, says Ocado CEO
Shoppers will have to balance the risk of going into a grocery store with the additional cost of online delivery - and that's good for Ocado's prospects, says CEO Tim Steiner.
Agility, redefined for a world that moves at digital speed
Agility in responding to customer needs has taken on new urgency as offline businesses pivot online, while support teams go fully remote. Zendesk’s David Williams explores what’s changed
Databases with meatballs - IKEA's migration from flat(pack) data model to open source Postgres
Global retail icon IKEA has seen a rise in online customer activity, prompting an overview of the firm's database landscape and ultimately a shift to an open source platform around Postgres.
A new omni-channel retail game plan for Bed, Bath & Beyond - or just COVID-accelerated digital catch-up?
Bed, Bath & Beyond CEO Mark Tritton is talking in terms of a "new game plan" of omni-channel retail post-COVID. How to back that up in reality is the big challenge.
