The rise of headless CMS, aka digital experience platform, is attracting impostors - we spoke to Contentstack about spotting the fakes and why it matters
Deliveroo uses Slack and Google to co-ordinate teamwork across a fast-growing distributed organization that spans 13 countries
Enterprise hits and misses - Amazon and Uber press their legal cases, while customers face the upgrade-or-transform dilemma
This week - tech gets political, but is the stagnation of innovation the bigger story? Two industry shows cancel as coronavirus' economic impact is felt. Customers grapple with the upgrade-or-tranform dilemma - will vendors listen? Your whiffs include (bad) personalization.
Is real-time customer feedback a dream, or a nightmare? My in-person challenge to HappyOrNot co-founder Ville Levaniemi
Before NRF 2020, I had a major axe to grind with HappyOrNot's instant customer feedback. I took my issues directly to the founder. The stakes are high: empower employees, or bruise them further via techno-feedback.
Uber's framing of gig economy regulation in terms of personal freedom - an electorally-expedient spin that talks to the wallet?
Uber didn't manage to get its desired temporary halt to AB5 in California, but the workarounds are taking shape while the wider battle goes on.
Unique and changing requirements in food and beverage create supply chain complexity. In a 2-part series, Infor's Monica Truelsch examines how to address the challenges
2019 had some major ups and downs for Ocado; 2020 presents a fresh set of challenges as the firm seeks to execute on its promise as retail tech platform provider.
Is the "unsustainable" US Postal Service doomed to be Amazon's next victim in the e-commerce economy?
USPS has an "unsustainable business model", but can it execute a digital transformation program in time to fend off further disruption by Amazon?
Google's 'challenger' cloud business hits $10 billion annual run rate as Alphabet breaks out the numbers for the first time
Alphabet has broken out its Google Cloud revenues for the first time as the big name customer logos rack up.
Recently-appointed McDonald's CEO Chris Kempczinski is picking up a digital commitment from his predecessor and taking it to the next level.
The link between counterfeit goods and terrorism - the challenge online retail platform providers must deal with before Donald Trump does it for them
Counterfeiting feeds crime and terrorism, says LVMH CEO Arnault; US President Donald Trump agrees and plans to sort it out.
The difference between headless and micro-services is subtle, but important. Read on.
Store tours put the happy retail talk from the show floor to the real world test. At Salesforce's Neighborhood Goods reception, I got a firsthand look at a new kind of department store, and learned why digital brands - and customers - find it appealing.