FedEx is looking to e-commerce to power US growth, with a new Salesforce integration adding to the mix.
Front line experiences from three US retail icons provide some indication of the omni-channel realities that lie ahead for the sector.
Workday deepens its proposition for the services industry with the acquisition of services CPQ specialist Zimit.
A need for speed that's finally been met - but it took over a decade to achieve it and only then by bypassing the major providers in search of a solution. This can't go on for Broadband Britain.
Enterprise hits and misses - AI use cases get ugly, third party cookies crumble, and digital burn-outs get a pep talk
This week - AI use cases span the good, the bad, and the ugly. Third party cookies are crumbling; digital burn-out gets a treatment plan. Retailers get an omni-handle, and I take issue with the "headless revolution." Your whiffs include Tesla and Facebook's latest AI woes.
Lands End turns in a strong Q2 with digital contributing to ongoing turnaround.
Re-commerce reborn- thredUP and Urban Outfitters tap into consumer desire to do good in the Vaccine Economy
Fashion-conscious, eco-conscious and financially-conscious, the Vaccine Economy shopper is looking for more from retailers. Resale-as-a-Service ticks all the right boxes.
Vaccinated Retail - digital learnings from the COVID crisis hold firm at Gap and Abercrombie & Fitch
Two US retail icons have seen digital return hold steady even as stores re-open.
"Digital-first, but not digital-only" - Williams-Sonoma hopes for a retail home run in the Vaccine Economy
Williams-Sonoma's customers are back in the stores, but e-commerce remains a powerful direction of travel in a "fractured" market.
Drone disciples may be evangelical in their fervor about the use of the technology for urban delivery, but there are many reasons to be agnostic, if not a downright atheist on the subject.
Enterprise hits and misses - T-Mobile apologizes, supply chains buckle, Salesforce flexes and Zoom surprises
This week - will four day workweeks change the future of work? Notable earnings reports from Salesforce, Workday, and Box keep us on our toes. Does the e-commerce pure play have a future? Can T-Mobile get out of its own way? This week's whiffs also contain the opposite: an anti-whiff.
Foot Locker’s second quarter results show the importance of blending digital and physical experiences for the customer, as well as rewarding loyalty.
Digital velocity is the goal so there's a lot riding on Nordstrom's relationship with ASOS.
Enterprise hits and misses - retailers swap a digital surge for foot traffic, return-to-office hits resistance, and T-Mobile is better at data breaches than 5G
This week - big-name retailers see faltering digital growth, but is in-store traffic finally back? The return-to-office push faces new critiques, as "hybrid" work falls short. Speaking of falling short, T-Mobile is back to what it does best - getting its customers' (and former customers'!) data breached.