This week - HR leaders grapple with the surge of AI tech. Retailers get a pre-holiday gut check, starting with Bed, Bath & Beyond. A standout enterprise blogging week gives me plenty to sort, from the dangers of silos to the democratization of tech buyers. Neiman Marcus gets a breach - and a whiff.
For the love of Jobs, what the hell is Apple thinking about when it comes to fulfilling online orders? Not much, it seems. Brace yourself for a tale of CRM gone wrong, e-commerce ineptitude and the mysterious role of Bryan With A Bike.
Can blockchain technology fill the trust gap for your business?
Blockchain may not be a fit, but distributed ledger technology definitely has a role in plugging the trust gap in digital business transactions, writes Software AG's Bernd Gross
COVID's not finished with the retail sector yet and the global supply chain crisis is hitting hard. Bed, Bath & Beyond's problems may be a preview of what's to come for many.
Conversational commerce and the apps of tomorrow
An agile approach to CX means seeking to understand and assess how your customers want to communicate with you. Zendesk's Andrew Lawson shares lessons from the rise of conversational commerce.
This week - global supply chain instability has retailers scrambling, with holiday season bearing down. Radical workplace flexibility gets another advocate, and our Dreamforce 2021 coverage is ready whenever you are. Your whiffs include Apple's privacy gaffe, and the limits of AI music.
Nearly two years after he joined Salesforce, Gavin Patterson talks exclusively to diginomica about what he's learned as Chief Revenue Officer.
Two end user organizations and the stories of their respective e-commerce transformation journeys.
Luxury Swiss watchmaker TAG Heuer is once again adapting to the modern world and has shifted from a total wholesale strategy, to D2C with Salesforce.
The clogged global supply chain has exposed the fragility of what Thomas Friedman called our 'flat world'. What are the enterprise implications?
FedEx is looking to e-commerce to power US growth, with a new Salesforce integration adding to the mix.
This week - ERP gets a new direction, via a shove from best-of-breed players. The future of hybrid work is up for grabs, as vendors jockey for position. Strained supply chains test us, and high-risk AI systems spark debate. In the whiffs section, I take issue with a remote work report.
Kroger 'had a good war' throughout the COVID crisis; now it's time to win the peace in a turbulent Vaccine Economy.
