Starbucks digital re-invention - a progress report with a strong AI foundation This article is sponsored by:
It's coming up to a year since Starbucks announced a tech-centric re-invention. CEO Laxman Narasimhan sees digital success stories.

It's coming up to a year since Starbucks announced a tech-centric re-invention. CEO Laxman Narasimhan sees digital success stories.
Transitioning off monolithic to a MACH-based headless and best-of-breed e-commerce solution is making Rapha’s operations more efficient
Retail led the way on e-commerce - Salesforce's Michael Affronti urges businesses across other industries to embrace a digital commerce strategy.
The payments industry in the UK is, by most measures, a success story. But with the Future of Payments Review launched last week, some in the industry are less than pleased about the prospect of more regulation.
It was launched with huge optimism in 2019, but the joint venture between Ocado and M&S has created its own tensions.
If the shoe fits ... Zappos is using Planful to ease reporting and bring in more effective controls, replacing decentralized and inefficient workstreams with more structured processes.
Physical is the future for bargain retail, according to B&M's CEO. Someone needs to tell that to Poundland then...
The latest Data Beyond Borders report from Salesforce paints an interesting picture of progress in some areas.
Heathrow has spent recent years on a major transformation flight path with Salesforce.
Self-serve tool gives partners the insights to make the right calls.
How can aspiring retailers find the right omni-channel balance? The key lives in the data strategy, argues Joshua Husk of Software AG.
At last week's MACH TWO conference, enterprises including Mars, IKEA, ASICS and Interflora spoke about their learnings from moving to a composable MACH architecture for e-commerce and digital experience
Bringing together the traditional physical and the new digital world of retail is a challenge, says Kate Hardisty Smith, Head of E-Commerce at Look Fantastic, but it can be done.