Tractor Supply puts the power of data into the hands of its employeesThis article is sponsored by:
The retail giant is using Honeywell devices and software to create a handheld platform for improved operational and customer service activities across 2,000 stores.
Read more about Tractor Supply puts the power of data into the hands of its employees
Mitigating bad customer service is a full-contact team sportThis article is sponsored by:
What drives exasperated customers to unleash fury? Raju Vegesna of Zoho explains why apologies aren't enough - and looks at the ways that authority and accountability can be unified across an organization to mitigate the risk of customer revenge.
Read more about Mitigating bad customer service is a full-contact team sport
Five customer experience trends from NRF 2023 that retailers need to knowThis article is sponsored by:
Consumers are rewarding retailers who provide low-friction, flexible and sustainable offerings. Prelini Udayan-Chiechi of Zendesk shares the five big takeways from NRF2023 - and how retailers can deliver a competitive omnichannel customer experience.
Read more about Five customer experience trends from NRF 2023 that retailers need to know
Ulta Beauty has a cloud makeover to get more personal with its customers This article is sponsored by:
The US retailer is using the in-memory database alongside a cloud-based micro-services architecture to provide caching support for new customer experiences.
Read more about Ulta Beauty has a cloud makeover to get more personal with its customers
Enterprise hits and misses - generative AI gets enterprise scrutiny, Credit Suisse gets a lifeline, and digital transformation failures get dissectedThis article is sponsored by:
This week - tech vendors have a lot to say about generative AI - and so do I, thanks to new field reports. Credit Suisse avoids the abyss (and so do we), and tech spending gets a fresh look via the latest data. In the whiffs section, I debut my first generative AI animation.
Read more about Enterprise hits and misses - generative AI gets enterprise scrutiny, Credit Suisse gets a lifeline, and digital transformation failures get dissected
Enterprise hits and misses - Target flounders, Salesforce rebounds, and generative AI gets the enterprise use case reviewThis article is sponsored by:
This week - Microsoft's Bing bot is flawed, but is enterprise search another matter? Enterprise software bellwethers turn in their earnings, with mixed reviews. Target's omni-triumphs face the headwinds, and in the whiffs, Zuckerberg downshifts the Metaverse.
Read more about Enterprise hits and misses - Target flounders, Salesforce rebounds, and generative AI gets the enterprise use case review
Enterprise hits and misses - Adobe runs into Figma acquisition obstacles, ChatGPT flummoxes regulators, and the data-driven enterprise gets debunkedThis article is sponsored by:
This week - Adobe's Figma acquisition is far from a done deal. ChatGPT and generative AI provoke policy questions - will we get this right? Plus: the data-driven enterprise falls short, but why? In this week's whiffs, I give unlikely credit to... chatbots?
Read more about Enterprise hits and misses - Adobe runs into Figma acquisition obstacles, ChatGPT flummoxes regulators, and the data-driven enterprise gets debunked