We've all been very patient in a time of crisis, but as the Vaccine Economy takes shape our customer service expectations are on the rise...
H&M has set out to become the leader in applying AI tech and techniques in the fashion retail sector.
US retail icon Carhartt has transformed its business by simplifying SAP.
Herman Miller has re-designed its end-to-end e-commerce experience around a variety of Salesforce's cloud offerings.
Samsonite was hit by the downturn in the COVID-afflicted travel industry, but its use of Salesforce's Commerce Cloud has enabled it to respond to changing circumstances with agility.
Hoping to be pleasantly surprised, M&S throws itself into digital transformation after plunging to massive losses during the COVID crisis.
Last year was all about digital, this year it's all about a return to the stores. Target's omni-channel strategy enables it to switch gears seamlessly as the Vaccine Economy opens up.
Back to the store? Walmart execs see some kind of return to normal, but commit to drilling down on digital capabilities in the Vaccine Economy.
Macy's managed to turn in an omni-profit for the first few months of 2021 - a sign that the Vaccine Economy shopper is back in the store?
Swarovski makes sparkling customer experience crystal clear with ServiceNow despite COVID
Crystal retailer Swarovski rolled out ServiceNow's Customer Service Management prior to the pandemic, a decision that's served it well since.
How data and application integration can power a post-pandemic recovery
API-led connectivity could be a crucial enabler of business recovery post-COVID, says MuleSoft's Ian Fairclough.
This week - return to work? Maybe. Return to normal? No. Retailers are coming to the same realization. Also: edge computing makes hybrid sexy - and changes the data center. Add chip shortages to the list of recovery challenges. As always, your weekly whiffs.
John Lewis and Boots share some of the learnings they've picked up from operating through a global pandemic.
The consumer has changed. Retailers have responded by upping their omni-channel game. But to succeed in the next retail economy, that's not enough. Here's six retail lessons from Wipro's Srini Rajamani, distilled from project engagements.
The new Roaring Twenties of the Vaccine Economy won't just see everything fall back into pre-COVID place, but nor will everything change. Managing shifting experiences will become a Holy Grail across industries if new research from the Qualtrics XM Institute is to be believed.
Sainsbury's plunged to a heavy loss this week, but the foundations of a strong omni-channel future look to be in place.
