The retail giant is using Honeywell devices and software to create a handheld platform for improved operational and customer service activities across 2,000 stores.
What drives exasperated customers to unleash fury? Raju Vegesna of Zoho explains why apologies aren't enough - and looks at the ways that authority and accountability can be unified across an organization to mitigate the risk of customer revenge.
Consumers are rewarding retailers who provide low-friction, flexible and sustainable offerings. Prelini Udayan-Chiechi of Zendesk shares the five big takeways from NRF2023 - and how retailers can deliver a competitive omnichannel customer experience.
Working with Ventrica and Zendesk, McDonald's has slashed its customer response time and made significant sustainability gains.
The US retailer is using the in-memory database alongside a cloud-based micro-services architecture to provide caching support for new customer experiences.
This week - tech vendors have a lot to say about generative AI - and so do I, thanks to new field reports. Credit Suisse avoids the abyss (and so do we), and tech spending gets a fresh look via the latest data. In the whiffs section, I debut my first generative AI animation.
Digital is a priority for Kroger, both in terms of convenience for customers and profit (eventually) for the retailer.
It's getting tougher in the home furnishings retail sector, but Williams Sonoma CEO Laura Alber is upbeat about her firm's omni-channel strategy.
Online marketplaces run by other retailers are proving a positive move for Lands' End.
High street giant Superdrug to Mirakl ecomm to expand its product reach and to double what Superdrug.com shoppers can put in their baskets
Salesforce is tapping into generative AI across all its industry clouds.
This week - Microsoft's Bing bot is flawed, but is enterprise search another matter? Enterprise software bellwethers turn in their earnings, with mixed reviews. Target's omni-triumphs face the headwinds, and in the whiffs, Zuckerberg downshifts the Metaverse.
It's a complicated retail landscape out there, one in which the omni-channel balance is going to be crucial.
Tomorrow and tomorrow and tomorrow never comes...
Better times ahead, but for now the retail sector remains in turbulent times and Target's not escaping that.
This week - Adobe's Figma acquisition is far from a done deal. ChatGPT and generative AI provoke policy questions - will we get this right? Plus: the data-driven enterprise falls short, but why? In this week's whiffs, I give unlikely credit to... chatbots?
