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Enterprise hits and misses - cybersecurity is out; cyber resilience is in. Gen AI is being overestimated, and trust matters in a deep fake world This article is sponsored by:

This week - cybersecurity needs a different framework - time for cyber resilience. Is generative AI being overestimated? A robotics expert explains why. And: why trust is the core issue across enterprise and consumer orgs. Your whiffs include the ironies of celebrity keynotes gone awry.

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Salesforce Connections 2024 - can AI change the retail store experience? Hästens shares the keys to their omni-channel pursuits This article is sponsored by:

To say Hästens sells beds isn't the half of it - Hästens' success is about their customer experience. But getting that omni-channel mix right isn't easy. Here's what James Aschberger shared last week in Chicago - and why he thinks AI can change everything from analytics to the retail talent game.

James Aschberger Hastens Beds at Salesforce Connections 2024

Salesforce Connections 2024 - "Commerce should not be an island" - how customers are personalizing commerce and making sense of Copilots This article is sponsored by:

Salesforce Connections 2024 brought the AI conversation to a head - via a customer-facing Copilot for Shoppers demo I've featured here. But for Commerce Cloud customers, there's a bigger goal in play: get off of "commerce island," and kill all the B2B portals while we're at it.

Jenna Flateman Posner, COO Solo Brands at Salesforce Connections

Enterprise hits and misses - Google Next pitches AI agents, Cisco Splunks, and AI customer service gets scrutinized This article is sponsored by:

This week - Google stakes its AI claim at Cloud Next, but are AI agents ready for prime time? Cisco's Splunk acquisition is official, and customer service AI bots bring new proof points - and fresh whiffery.

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