A look at the technology, benefits, linkage to 5G and prospects for the proliferation of 'grab-and-go' retail outlets in the coming year.
Salesforce Live - how Fenwick tapped into Commerce Cloud to turn its stores into online e-commerce fulfilment centers
The UK's largest family-owned department store chain has styled its digital journey with Salesforce.
The most wonderful time of the year? Retail’s biggest stress test unwrapped as Salesforce data indicates big changes for the Holiday season
The Holiday season is almost upon us and at the end of an extraordinary year retail resilience is about to run into its biggest test. Here's what might happen...perhaps.
Bed, Bath & Beyond's turnaround plan looks as though it might just be working as 'omni-always' becomes the corporate mantra.
All the right words, some in the right order, but none of the right actions - H&M's omni-channel thinking
H&M's CEO has a big idea that she wants everyone to know about...again and again.
Ocado has led the way for online grocery shopping in the UK and it is now looking to Oracle’s cloud-based ERP to support its growth.
CEO John Donahoe outlines how Nike is reaching consumers directly through a variety of digital experiences, relying on fewer strategic partners.
After COVID-19 hit, retailers knew what to do: beef up digital commerce, fix glaring supply chain woes. But now the questions get harder - especially when it comes to safely re-opening stores. Can retail analytics help? Zebra Technologies' Guy Yehiav is my interview foil.
Enterprise hits and misses - Grocery stores get their COVID-19 report card and Snowflake wins the IPO lottery
This week - retail grocery chains get a COVID-19 digital gut check. Snowflake almost breaks the stock market with an outsized IPO. Fall virtual event season revs up, and I have some fun with AIOps - and flights to nowhere.
A critical look at what might happen to our cities if we get deliveries by drone.
A tale of two grocery stores Part 2 - how COVID has accelerated Kroger's omni-channel retail reality
COVID has brought fresh impetus to Kroger's existing omni-channel retail thinking, says CEO Rodney McMullen.
Tesco, the UK's largest supermarket chain, had to step up the mark during the COVID crisis and that brought technology demands to the fore, recalls CTO Guus Dekkers.
Online homeware retailer Cox & Cox replatformed in 2017 with NetSuite and Magento, allowing it to easily accommodate future growth.
Enterprise hits and misses - workplace returns spark privacy debates, while Zoom and MongoDB get a digital economy boost
This week - returning to work(places) raises the privacy stakes - how will employers respond? Plus: will AI-based threat detection make us safer, or add to the surveillance culture? Plus: whiffs-a-plenty.