Digital transformation and e-commerce can't be ignored by high end retail brands after COVID-19 as the physical shopping experience changes forever, says Farfetch CEO José Neves.
This week - retail behemoths get very different financial report cards - and there are lessons-a-plenty. The factory of the future gets momentum, and re-opening the workplace gets a rethink. Your whiffs include buzzwords that readers can't stand.
The giant retailer finally provides customers an "experience" that lets you avoid ever going into a Walmart again. Provided you're willing to pay a premium for the equivalent of in-store service.
Stores are the lifeblood of Kohl's, says CEO Michelle Gass, but that's not helped the beleaguered retailer in the midst of a pandemic.
We were right! Target CEO Brian Cornell reckons the retailer's omni-channel transformation with the store at its hub has been validated during the current crisis.
The road to recovery – where do marketers go from here?
The COVID-19 crisis adds to the pressure on marketing professionals. Salesforce's Ashling Kearns highlights some priorities ahead for all marketers.
Size isn't everything. Walmart's online sales have rocketed during the COVID-19 crisis, but how can the world's largest retailer translate that into future profitability?
If COVID-19 has made people wary of touching hard coinage and paper money, has the virus become an inadvertent weapon in the war on cash as the future of digital payments is fought out?
Four fast food brands share their experiences of how COVID-19 and lockdown has made digital transformation all the more urgent.
The COVID-19 crisis has triggered some significant changes in how organizations go about their support operations - and there's every chance that there's no going back.
Five causes of poor availability to watch out for
Poor availability always hits at the worst possible time. New Relic's Lee Atchison outlines five of the main causes in digital applications
Grubhub's commission fees have come under fire from all sides, with 'exploitation' complaints exacerbated by the current COVID-19 crisis.
Uber Eats has had a good COVID-19 crisis to date, but will a rumored takeover of rival Grubhub be one step too far?
It's when things go wrong that you discover the extent to which retailers have thought through their CX processes. Once again we have an example of how it should not be done.
Retail giant 7-Eleven finds success with ServiceNow Customer Service Management
With over 60,000 stores around the world, 7-Eleven has a huge task in serving its customers. It has redefined its processes using the ServiceNow platform to do just that.
The COVID-19 pandemic has accelerated appreciation of crucial digital services platform, but it's also reminded society of some significant exclusion problems and divisions between IT buyers and sellers.
