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Enterprise hits and misses - Google Next pitches AI agents, Cisco Splunks, and AI customer service gets scrutinized This article is sponsored by:

This week - Google stakes its AI claim at Cloud Next, but are AI agents ready for prime time? Cisco's Splunk acquisition is official, and customer service AI bots bring new proof points - and fresh whiffery.

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Enterprise hits and misses - the AI circus faces off against user trust, transformation meets reality, and speculations on Google and HubSpot clog social media This article is sponsored by:

This week - new data underscores gen AI's trust, data and cost issues, but industry use cases also gain stream. Transformations can fail but are we extracting the right lessons? Google and HubSpot speculation runs rampant, and I get a PR pitch for... mermaids?

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SuiteConnect NYC - helping customers scale with Oracle NetSuite This article is sponsored by:

Usually, software events are all about the technology, but Oracle NetSuite’s recent event in NYC was mostly about customers and how they can scale their businesses. The company even arranged for us to visit several customers’ shops down one Manhattan block to get the customers first hand and in the flesh. Read on for a different kind of event and vendor story.

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Retailers excited about gen AI; retailers don't have the data foundations in place for gen AI - Salesforce study exposes some harsh realities This article is sponsored by:

You can't build a revolution on dodgy foundations - retailers have a lot of work to do on data strategies if they are to realize the benefits of generative AI.

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Wayfair's layoffs and reorganization cut losses, but full year revenue is still on the decline. Can the elusive Vaccine Economy operating model be found in 2024? This article is sponsored by:

Tiny revenue growth in Q4, but CEO Naraj Shah declares "a definitive step" on the journey back to profitability.

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