How McDonald's took complaint resolution from 10 days to 10 seconds with digital vouchers This article is sponsored by:
Working with Ventrica and Zendesk, McDonald's has slashed its customer response time and made significant sustainability gains.
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Shopping for online profitability - Kroger CEO Rodney McMullen plays a pragmatic omni-channel long game This article is sponsored by:
Digital is a priority for Kroger, both in terms of convenience for customers and profit (eventually) for the retailer.
Digital-first, but not digital-only - Williams Sonoma's omni-channel retail execution looks robust This article is sponsored by:
It's getting tougher in the home furnishings retail sector, but Williams Sonoma CEO Laura Alber is upbeat about her firm's omni-channel strategy.
E-commerce declines for Lands' End, but third party online marketplace revenue is up 37.5% year-on-year This article is sponsored by:
Online marketplaces run by other retailers are proving a positive move for Lands' End.
Superdrug sees a healthy future with launch of digital marketplace This article is sponsored by:
High street giant Superdrug to Mirakl ecomm to expand its product reach and to double what Superdrug.com shoppers can put in their baskets
TrailblazerDX - Salesforce taps into ChatGPT for generative AI push across business clouds This article is sponsored by:
Salesforce is tapping into generative AI across all its industry clouds.
Enterprise hits and misses - Target flounders, Salesforce rebounds, and generative AI gets the enterprise use case review This article is sponsored by:
This week - Microsoft's Bing bot is flawed, but is enterprise search another matter? Enterprise software bellwethers turn in their earnings, with mixed reviews. Target's omni-triumphs face the headwinds, and in the whiffs, Zuckerberg downshifts the Metaverse.
Macy's CEO Jeff Gennette on conflicting US consumer data for omni-channel retailers This article is sponsored by:
It's a complicated retail landscape out there, one in which the omni-channel balance is going to be crucial.
Jam tomorrow on special offer at Ocado as online grocery firm turns in £0.5 billion loss This article is sponsored by:
Tomorrow and tomorrow and tomorrow never comes...
Target CEO sees an omni-channel retail 'new normal' on the horizon, but there are tough times ahead This article is sponsored by:
Better times ahead, but for now the retail sector remains in turbulent times and Target's not escaping that.
Enterprise hits and misses - Adobe runs into Figma acquisition obstacles, ChatGPT flummoxes regulators, and the data-driven enterprise gets debunked This article is sponsored by:
This week - Adobe's Figma acquisition is far from a done deal. ChatGPT and generative AI provoke policy questions - will we get this right? Plus: the data-driven enterprise falls short, but why? In this week's whiffs, I give unlikely credit to... chatbots?
How Walmart aims to balance macro-economic consumer realities with getting a return on tech innovation This article is sponsored by:
A 'business as new normal' in the Vaccine Economy update from the retail giant.
Enterprise hits and misses - Microsoft changes their spin on ChatGPT for search, while enterprise uses for Metaverse and generative AI get real This article is sponsored by:
This week - Microsoft changes their positioning on ChatGPT for search. No surprises here - but the pursuit of enterprise use cases is worthwhile. Plus: time to revisit the enterprise Metaverse. Your whiffs include cheating on AI ethics exams - and data backups for Valentine's day.
Why Redbubble has designs on AI to improve the e-commerce content experience for customers This article is sponsored by:
Having too much non-additive content and inaccurate data has been an issue for the online marketplace provider. Can AI save the day?
