Before NRF 2020, I had a major axe to grind with HappyOrNot's instant customer feedback. I took my issues directly to the founder. The stakes are high: empower employees, or bruise them further via techno-feedback.
Uber didn't manage to get its desired temporary halt to AB5 in California, but the workarounds are taking shape while the wider battle goes on.
How to address supply chain complexity in food & beverage (1/2)
Unique and changing requirements in food and beverage create supply chain complexity. In a 2-part series, Infor's Monica Truelsch examines how to address the challenges
2019 had some major ups and downs for Ocado; 2020 presents a fresh set of challenges as the firm seeks to execute on its promise as retail tech platform provider.
USPS has an "unsustainable business model", but can it execute a digital transformation program in time to fend off further disruption by Amazon?
Alphabet has broken out its Google Cloud revenues for the first time as the big name customer logos rack up.
Recently-appointed McDonald's CEO Chris Kempczinski is picking up a digital commitment from his predecessor and taking it to the next level.
Counterfeiting feeds crime and terrorism, says LVMH CEO Arnault; US President Donald Trump agrees and plans to sort it out.
The first month of the new year is over. Here are the tech highlights.
The difference between headless and micro-services is subtle, but important. Read on.
Store tours put the happy retail talk from the show floor to the real world test. At Salesforce's Neighborhood Goods reception, I got a firsthand look at a new kind of department store, and learned why digital brands - and customers - find it appealing.
Lands End CEO Jerome Griffith inherited an e-commerce company that didn't operate like an e-commerce company. Three years later, things are looking up.
Spinning off Old Navy was supposed to be the 'big idea' that would assist The GAP's omni-channel turnaround - except it wasn't. Whatever happens next a new CEO needs to keep up the digital focus.
A cloud-based data warehouse from Snowflake is part of the UK-based photo-printing company’s drive to become a more insight-driven, tech-focused business.
Retailers are reclaiming the power of storefronts. But that's not going to work if they have a data silo problem. Here's what Oracle had to say about these trends at NRF 2020 - and what they're doing about it.
Starbucks has been a digital pioneer, but hasn't forgotten that retail is ultimately about human beings - both behind the counter and in front of it.