Sapphire Now 21 - how Carhartt has made SAP 'back to basics' a catalyst for transformation
US retail icon Carhartt has transformed its business by simplifying SAP.
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Never the same again? M&S has found digital religion at last, but can an 'omni-everything' mindset translate into a monetized customer base?
Hoping to be pleasantly surprised, M&S throws itself into digital transformation after plunging to massive losses during the COVID crisis.
More stores in store as Target demonstrates (again) the value of striking the omni-channel balance in retail
Last year was all about digital, this year it's all about a return to the stores. Target's omni-channel strategy enables it to switch gears seamlessly as the Vaccine Economy opens up.
Shoppers are back in the aisles, even as Walmart commits to drilling down further on digital and omni-channel
Back to the store? Walmart execs see some kind of return to normal, but commit to drilling down on digital capabilities in the Vaccine Economy.
Customers want their retail lives back as Macy's shows signs of omni-channel improvement in the Vaccine Economy
Macy's managed to turn in an omni-profit for the first few months of 2021 - a sign that the Vaccine Economy shopper is back in the store?
Swarovski makes sparkling customer experience crystal clear with ServiceNow despite COVID
Crystal retailer Swarovski rolled out ServiceNow's Customer Service Management prior to the pandemic, a decision that's served it well since.
How data and application integration can power a post-pandemic recovery
API-led connectivity could be a crucial enabler of business recovery post-COVID, says MuleSoft's Ian Fairclough.
Enterprise hits and misses - normal eludes the workplace (and the retailer), chip shortages concern, and edge computing rises
This week - return to work? Maybe. Return to normal? No. Retailers are coming to the same realization. Also: edge computing makes hybrid sexy - and changes the data center. Add chip shortages to the list of recovery challenges. As always, your weekly whiffs.
What if the customer isn't always right? COVID learnings from two UK retail institutions - John Lewis and Boots
John Lewis and Boots share some of the learnings they've picked up from operating through a global pandemic.
Store re-openings are not a return to normal - six retail project lessons for the Vaccine Economy, from Wipro's Srini Rajamani
The consumer has changed. Retailers have responded by upping their omni-channel game. But to succeed in the next retail economy, that's not enough. Here's six retail lessons from Wipro's Srini Rajamani, distilled from project engagements.
No going back to the 'Old Normal' after COVID? How the 'New Normal' experience shapes up is going to be complicated, according to Qualtrics
The new Roaring Twenties of the Vaccine Economy won't just see everything fall back into pre-COVID place, but nor will everything change. Managing shifting experiences will become a Holy Grail across industries if new research from the Qualtrics XM Institute is to be believed.
Sainsbury's challenge - build a lasting omni-channel retail model for the Vaccine Economy
Sainsbury's plunged to a heavy loss this week, but the foundations of a strong omni-channel future look to be in place.
Mapping out Halfords digital transformation road trip - a lengthy journey through e-commerce, data integration, cloud telephony and ERP
Halfords has been engaged on a long-running digital transformation program that takes in Salesforce, SAP, 8x8 and Microsoft.
The “Great Human Reconnection” starts with a cup of coffee and a hefty dose of AI from Starbucks
We've been locked up at home for so long that the urge for reconnecting with other human beings has never been stronger. What better than a lazy afternoon in a coffee shop to celebrate the Vaccine Economy? Starbucks CEO Kevin Johnson has been keeping an eye on progress.
