Best Buy’s digital and workforce investments pay off as profits soar during COVID-19
US retailer Best Buy has been able to take advantage of demand for its products during the COVID-19 pandemic, as its digital strategy accelerates.
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Digital growth slips at Macy's as CEO asks what's the difference between 'essential' and 'non-essential' retail?
Don't shut my stores! Macy's CEO Jeff Gennette's plea around essential and non-essential retail as digital growth slows down in the third quarter.
Salesforce data finds new tech becomes top priority for financial services sector as COVID drives consumer behavior shift
The shift to digital and online in the financial services industry is being driven by consumer antipathy to handling money.
Target hits the Holidays season with $6.5 billion in digital sales to date this year - and the busiest online quarter to come
Target got its omni-channel transformation act in gear a long time ago - and it's paying off in spades on the back of the COVID crisis.
Happy Holidays! Walmart heads into Black Friday on the back of 79% e-commerce growth (but still chalks up an online loss)
Walmart's e-commerce growth is impressive and its new Plus offering is set to take on Amazon Prime - Happy Holidays ahead?
COVID-19 leads to first easyJet loss in 25 years - but digital customer experience is top priority
European budget airline easyJet has suffered its first loss in its history as a result of the COVID-19 pandemic, but the company is continuing to invest in digital customer channels.
COVID and the contact center - how eBay's biggest re-commerce seller musicMagpie has become more efficient during the crisis
musicMagpie is an e-commerce success story, but the onset of COVID brought fresh challenges to how the firm ran its contact center operation. In the event, the crisis has in fact changed a lot for the better.
Enterprise hits and misses - retailers push for pre-holiday lessons, while Adobe and Coupa make acquisitions waves
This week - retailers push to get ready for a pressurized holiday season - but what's the forecast? B2B shopping starts early for Adobe (buying Workfront) and Coupa (buying LLamasoft). AI risk factors get aired, and the future of work takes a customer-facing twist. As always, your whiffs.
How Marks & Spencer plans to double down on digital to compete with online pureplays and survive the COVID crisis
M&S is a UK retail heritage brand that's had its omni-channel transformational ups and downs in recent years, but there's an added vim in the air as it doubles down on digital to get through the COVID crisis.
COVID-19 hits Burberry’s profits, but digital channels continue to soar
Luxury fashion label Burberry has seen its profits plummet as the COVID-19 pandemic continues to force global store closures.
Will consumers provide the holiday spending surge retailers need? Oracle on three top challenges retailers must address
There is considerable debate on whether this holiday shopping season will be the boost retailers sorely need, or a corona-bust. Oracle recently published data that shows what consumers now expect. Behind the numbers, Oracle's Mike Webster shares three issues retailers must tackle.
How to set up for customer support success this Black Friday
Black Friday 2020 will likely be the biggest ever for e-commerce. Zendesk's Scott Morris outlines how retailers should prepare to support customers
Nestlé’s IT transformation proves recipe for success during COVID-19
The CPG giant is almost three years into a technology change programme, which has been put to the test during the COVID-19 pandemic.
conXion 2020 - In process transformation, Tesco finds that every little helps
A session at Software AG's global conXion 2020 event gives insight into the impact of process mining at grocery retail giant Tesco
