Why high-performing customer service teams embrace these three trends
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Want to boost your service and satisfaction levels? Salesforce's Clara Shih has a three step program to do just that.
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Enterprise hits and misses - Davos provokes debates it can't solve, and IT spending gets a consumer tech buzzkill This article is sponsored by:
This week - Davos stoked the fires of essential tech debates - now we have to solve them. Enterprise tech spending forecasts are still up, but downgraded by consumer tech woes (and layoffs). Can next-gen tech overcome practical (budget) barriers? Your whiffs include... pet fish abusing credit cards.
Data sharing and how to do it - SAP and Williams Sonoma CEOs argue the case for how to leverage data without harm This article is sponsored by:
A wide-ranging debate around data sharing and collaboration brought up some interesting questions and observations.
Reverse supply chains and sustainability - making the business case for retail returns This article is sponsored by:
The amount of waste involved in retail returns is staggering, yet it doesn't have to be that way. Sustainable retail returns can be a viable part of the circular economy - early adopters are proving why.
Tips to keep retail smiling in 2023 from Colgate-Palmolive e-commerce director Todd Hassenfelt This article is sponsored by:
Mobile apps, TikTok trends, and unified online/offline channels - it's all to be factored in.
Walmart gets local with omni-channel retail tie-up with Salesforce This article is sponsored by:
Delivery and fulfillment is a challenge that has to be met by all omni-channel retailers to succeed in a hybrid shopping sector.
The most wonderful time of the year? How online retail coped over the Holidays, according to Adobe, Salesforce This article is sponsored by:
With only 346 days left until Christmas, how did retailers perform in the season just finished?
Bed, Bath & Beyond hope for omni-channel transformation as sales collapse, losses soar and bankruptcy talk increases This article is sponsored by:
Bed, Bath & Beyond enters what must be the end game as its omni-channel ambitions fail to save it from plummeting sales and soaring losses. A casebook of how not to do retail transformation?
2022- the year in Retail This article is sponsored by:
With the seasonal sales already well-underway, will 2022 end on a high note for retailers? Certainly, it's been a tough 12 months - and there's more to come in 2023.
NIKE’s shares soar as it delivers strong Q2 - it’s all about ‘connected membership’ This article is sponsored by:
NIKE CEO John Donahoe said that the retailer’s 160 million members are key to the company building a personalized, direct relationship that beats out the competition.
MACH Alliance brings its composable mission to B2B commerce This article is sponsored by:
The MACH Alliance, an industry organization promoting a composable approach to building web commerce and content sites, plans to expand its reach in the B2B sector.
Understanding your customers shouldn’t be a guessing game
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Heap's Mona Popli warns against uneducated guesses about customers if you want to avoid becoming the next victim of gut-based decision making in retail.
Enterprise hits and misses - AI adoption gets scrutinized, enterprise tech faces the headwinds, and ChatGTP freaks people out This article is sponsored by:
This week - AI adoption hits higher levels, but has ethics kept up? Enterprise vendors face the economic headwinds, with mixed results. ChatGPT provokes AI hyperbole, but the threat may be real. I concede an interesting blockchain use case, and go viral for the wrong reasons.
Conversion rates up, employee costs down - Rebag merges online and in-store customer experience This article is sponsored by:
Rebag has seen its conversion metrics rise by bringing chat into its e-commerce experience.
