The future of retail comes back to knowing and understanding your customers, says Angela Ahrendts, veteran of Apple and Burberry - and COVID-19 provides another reason to sit down and have a conversation with them.
Macy's, owner of 'The World's Largest Store', clocks up a massive loss for Q1, but CEO Jeff Gennette has a glass that's not only half full, but running over with digital optimism.
When COVID-19 hit, Farrow & Ball sold mostly through third parties. However, it has had to adapt its entire manufacturing strategy to redirect focus to online sales.
H&M was always a likely candidate to take a hefty blow from the COVID-19 crisis. Is it too late now to declare digital acceleration to be the order of the day?
Nike's digital growth has accelerated during the pandemic crisis, but it's time to move into an accelerated next phase of omni-channel evolution, says CEO John Donahoe.
Use of online one-way video chat has proven such a success, Samsung’s online team see it as being a big part of support going forward
Putting on virtual events is fraught with challenges. How would ASUGForward fare? Here's my day one review - with a focus on e-commerce, and how Under Armour responded to a pandemic that thoroughly disrupted their 2020 go-to-market plans.
For online shoppers, every millisecond can be the difference between a buying customer and an abandoned cart.
Kroger is sharing its learnings from COVID-19 with other retailers in the form of a blueprint for businesses. Meanwhile earlier digital investment pays off for the grocery giant.
This week - retailers share transformation lessons, but can they keep pace with anxious consumers? And: contrasting views on AI innovation sharpen our views. Virtual event season peaks; we bring you the highs and lows. As always, your whiffs.
Luxury Italian fashion brand Brunello Cucinelli knows that things will change because of COVID-19 - but this doesn’t mean ‘everything digital’.
The Co-op is one of the UK's best-known brands, operating across multiple lines of business, many of which have come under the pressure of increased customer support demands during the COVID crisis.
If brands weren't planning on big digital commerce investments in January, they are now. But are they ready for the commerce experiences consumers and businesses expect? A recent study raises questions.
High-end pushchair company Bugaboo replaced a mesh of e-commerce systems with Salesforce Commerce to help drive growth for the future.
Home Depot and Lowe's have long been digital transformation champions; COVID-19 has secured their roles as exemplars of omni-channel retail good practice.
DIY group Kingfisher's experiences during the pandemic have resulted in some sharper thinking around e-commerce and omni-channel capabilities. Now, can it put its vision into practice?
