This week - retail grocery chains get a COVID-19 digital gut check. Snowflake almost breaks the stock market with an outsized IPO. Fall virtual event season revs up, and I have some fun with AIOps - and flights to nowhere.
A critical look at what might happen to our cities if we get deliveries by drone.
COVID has brought fresh impetus to Kroger's existing omni-channel retail thinking, says CEO Rodney McMullen.
Tesco, the UK's largest supermarket chain, had to step up the mark during the COVID crisis and that brought technology demands to the fore, recalls CTO Guus Dekkers.
Online homeware retailer Cox & Cox replatformed in 2017 with NetSuite and Magento, allowing it to easily accommodate future growth.
This week - returning to work(places) raises the privacy stakes - how will employers respond? Plus: will AI-based threat detection make us safer, or add to the surveillance culture? Plus: whiffs-a-plenty.
Ubiquitous UK sandwich and coffee shop chain Pret is having to rethink its business model quickly as the impact of distributed working shakes up the role of the city centre.
A fresh-baked generation of sourdough bread makers is driving an e-commerce uptick for US retailer, Williams Sonoma.
The offline declines have not been offset by the online rises across the Gap group.
A tale of two retailers - Nordstrom and Urban Outfitters - highlights the COVID-induced challenges facing the sector today.
A look at the increasing fortunes of cloud providers fueled by accelerating adoption of services by enterprise over the pandemic period and beyond...
This week - in your TikTok-free edition of hits and misses, Target wins the retail game for the week, but not all retailers are digital victors. The new-normal consumer gets a careful look, but defies predictions. Whiffs include overhyping Google as an educational disruptor.
PetShop.co.uk has used NetSuite to support a significant uptick in business during the pandemic crisis.
James Scutt, Head of Customer Experience Strategy and Deployment at the UK Post Office, explains how the COVID crisis has brought fresh thinking to the firm's approach to customer experience.
Target has long been a best practice exemplar of omni-channel retail transformation and that's paid off big time during the past few months.
Walmart's having a good pandemic...but e-commerce still needs a lot more work before it turns in a profit.
