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To make the right retail tech investments, look at consumer comfort This article is sponsored by: Tercera logo transparent PNG 500x300px

Technologies on the cusp of mainstream adoption could be the key to taking your customer experiences to the next level, writes Orium's Leigh Bryant.

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Enterprise hits and misses - Retailers hit Black Friday numbers, DevOps gets quantified, and AI projects get real This article is sponsored by:

This week - retailers get a pretty decent Black Friday, but questions linger. AI projects get a reality check, as data on ROI and employee buy-in rolls in. DevOps isn't easy, and neither are open source language models (just ask Meta). As always, your weekly whiffs.

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Retailers turn to data to ride out economic woes This article is sponsored by: Confluent logo

Can retailers weather the storm as the cost of living starts to bite? Richard Cudd of Confluent looks at the actions being taken by senior execs at big retailers who are getting the most from their data.

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Nordstrom digital sales down 16%, but retailer makes progress on inventory management and supply chain This article is sponsored by:

Nordstrom put in the work early on supply chain efficiencies. That could end up serving the retailer well in a time of macro-economic uncertainty.

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Can brands furnish an online retail future in home decor? Wayfair and Williams Sonoma have their own designs for survival This article is sponsored by:

Online home furnishing retail boomed during the lockdown days of the COVID crisis, but has since run into trouble. Can the likes of Wayfair and Williams Sonoma avoid following the demise of Made.com?

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AI is transforming CX - three ways it can revolutionise your support function right now This article is sponsored by: Zendesk logo transparent 250x150px

Fast responses and resolutions to their issues are customers’ top priority - AI can make an immediate impact on the burden and complexity for customers and businesses. Zendesk's Cristina Fonseca points to three ways to get the most from AI in retail.

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Blue Yonder’s Corey Tollefson - ‘We have the capital to invest and we will compete on service excellence’ This article is sponsored by:

Tollefson has a long history in the B2B software industry and recently joined a new executive team at Blue Yonder to focus the company’s supply chain ambitions.

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Enterprise hits and misses - Retailers' pre-holiday news is problematic, Amazon's layoffs wake up Alexa, and low-code gets a reality check This article is sponsored by:

This week - Walmart and Target issue mixed earning news - where does consumer sentiment lie? Amazon's pending layoffs are another wake up call, and Alexa teams are impacted. Flexible work data is complicated, as is low-code adoption. Your whiffs include Web3 vinegar from yours truly.

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Read more about Enterprise hits and misses - Retailers' pre-holiday news is problematic, Amazon's layoffs wake up Alexa, and low-code gets a reality check

Margin will be the Grinch that steals Christmas as 'discount chicken' joins turkey on the retail Holiday menu This article is sponsored by:

Rob Garf, General Manager of Salesforce Retail, highlights some transformative shifts in digital retail as the sector enters its most important few weeks of the year.

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Digital reverts back to pre-pandemic levels at Macy's even as bricks-and-mortar sales continue to decline This article is sponsored by:

An omni-channel focus is essentials as retail trends and consumer behavior shift in the Vaccine Economy, says CEO Jeff Gennette.

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Inflation, recession and shoplifters - omni-channel retail bellwether Target doesn't have its problems to look for This article is sponsored by:

Target turned in some hugely disappointing numbers yesterday, a far cry from the usual omni-channel success story we're used to.

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Walmart's drug problem doesn't help, but there's a return to omni-channel form as the Holidays loom This article is sponsored by:

A big legal settlement undercuts a focus on omni-channel capabilities.

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Running faster up the down escalator - a Marks & Spencer omni-channel transformation update, complete with ‘super app’ ambitions This article is sponsored by:

More personalization, a revamped Ocado proposition and a ‘super app’ to come - M&S’s management team provide an insight into omni-channel retail ambitions.

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