Accenture's being cautious about predicting the macro-economic climate for the coming months, but spend on transformation is holding up.
Making the customer experience of the digital journey for passengers as compelling as possible was the challenge facing Heathrow Airport.
Primark stores won't be able to travel in time, but they will become bigger on the inside courtesy of click-and-collect (at last!)
Mirakl’s enterprise marketplace platform has been key to B&Q onboarding thousands of new products from third parties into one integrated purchase
Leading UK electronics retailer Currys is blending online and in-person shopping experiences to build long-term customer relationships
This week - shoppers return to grocery stores - are retailers ready for the hybrid consumer? Events season rolls on; Oracle offers tech earnings hope. Transformation turns into lessons learned, and, just in time for the whiffs section - the metaverse gets a $5 trillion hype projection.
Digital sales are down year-on-year, but Kroger CEO Rodney McMullen remains focused on striking the right omni-channel balance.
Two leading footwear retailers spoke at the recent Salesforce Connections event about how they're creating more personalized experiences for their customers.
This week - new data on digital commerce in the Vaccine Economy - but are B2B buyers changing? Demand for robots continues to surge in the labor gap. Across the pond, diginomica finds itself part of the story, via our UK governance reporting. As always, your whiffs.
New Salesforce research opens up the commerce priorities for B2B and B2C organizations in the Vaccine Economy.
Customers want to delve into the Web3 world, says Adam Caplan, and Salesforce wants to help them navigate this journey in safety and with trust. A significant roll of the dice starts here.
This week - the push for talent gets put to the use case test, while enterprise events get the satirical treatment, and retailers grapple. Remote work "flexibility" runs smack into real world policies - and all the way into the whiffs section.
An interview with former IDC analyst Amy Konary, who for the past five years has honed the theory and practice of customer success at Zuora.
There are tough times still underway, but they're forging a new resilience and a reset among organizations, including Salesforce itself, according to co-CEOs Benioff and Taylor.
Heap announces its acquisition of session replay specialist Auryc, adding qualitative insights to its quantitative analysis of digital user behavior
This week - enterprise software vendors make their case versus Wall Street's tech blues. Retailers deal with inflationary-conscious consumers, and we attempt to extract future of work lessons from Davos' contradictions. As always, your weekly whiffs.
