Hudson's Bay Company still fixing the digital fundamentals against backdrop of bigger losses and a takeover battle
There have omni-channel retail transformation successes this year; Hudson's Bay Company isn't among their number.
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Nokia's transformation journey backs up Salesforce's Customer Success pitch
Salesforce set out to bring customer success delivery under one roof just over a year ago. Some 15 months on, the concept has evolved and there are working examples on the table that can be cited.
Enterprise hits and misses - Black Friday shoppers give their omni-verdict, while data hackers breach and breach again
This week - shoppers issue their first holiday shopping verdict - from the couch. Retail's holiday winners and losers are taking shape. Data hackers and black hats pull off another breach-filled week. Your whiffs include smart devices outsmarting themselves.
Digital DIY - how Lowe's underestimated the complexity of its e-commerce challenge
Lowe's e-commerce capabilities were well-behind most of the retail sector and that's going to take time to fix, says CEO Marvin Ellison.
Digital DIY - getting the prep work right has slowed down Home Depot's digital do-over, admits CEO
Home Depot's digital makeover never lacked ambition or scale, so some slippage to delivery is hardly surprising.
Kohl's CEO Michelle Gass hopes for an Amazon-ian boost to Black Friday/Cyber Monday
Kohl's heads into the Holiday season on the back of a nationwide roll-out of its Amazon returns tie-up. It's an alliance that's delivering new and younger footfall in-store, says CEO Michelle Gass.
Uber loses licence in London - again! - as global regulatory challenges arise in the gig economy
Uber's failed to clean up its act in London according to the city's transport regulator, despite being given two reprieves.
Alibaba throws down the gauntlet to Black Friday/Cyber Monday
Last year western retailers were beaten in the revenue stakes by Alibaba’s Singles Day sale and the challenge has been thrown down again as the Chinese online giant breaks its own record from last year at this year’s 11 November shopping festival.
Dreamforce 2019 - Kellogg’s creates Better Days for workforce volunteers and donors with Philanthropy Cloud
The US food giant is now giving employees the opportunity to more directly influence and contribute to its CSR goals as ‘citizen philanthropists’
Dreamforce 2019 - bringing the personal touch to vacations with Luxury Escapes
If you're planning a high-end vacation, Luxury Escapes aims to help deliver with an AI-enabled highly personal touch.
Twilio CEO - ‘There’s a Darwinian evolution happening, where customer experience wins’
Jeff Lawson, founder and CEO of enterprise communications platform Twilio, explains why companies need to either build or die.
JC Penney discovers the "all-in shopping enthusiast", but omni-channel transformation "problems to fix" still dominate
JC Penney's CEO has determined the type of customer she needs to entice in order to transform the retailer, but digital transformation successes remain thin on the ground,
Nike's Amazon 'divorce' highlights the importance of direct-to-consumer in a brand-conscious omni-channel retail market
NIke has broken off its formal relationship with Amazon as a retail channel with direct-to-consumer reach as its top priority.
M&S's online mea culpa as transformation program stumbles
M&S has major transformation plans, but its online aspects are flat performers.