Store tours put the happy retail talk from the show floor to the real world test. At Salesforce's Neighborhood Goods reception, I got a firsthand look at a new kind of department store, and learned why digital brands - and customers - find it appealing.
Lands End CEO Jerome Griffith inherited an e-commerce company that didn't operate like an e-commerce company. Three years later, things are looking up.
Spinning off Old Navy was supposed to be the 'big idea' that would assist The GAP's omni-channel turnaround - except it wasn't. Whatever happens next a new CEO needs to keep up the digital focus.
A cloud-based data warehouse from Snowflake is part of the UK-based photo-printing company’s drive to become a more insight-driven, tech-focused business.
Retailers are reclaiming the power of storefronts. But that's not going to work if they have a data silo problem. Here's what Oracle had to say about these trends at NRF 2020 - and what they're doing about it.
Starbucks has been a digital pioneer, but hasn't forgotten that retail is ultimately about human beings - both behind the counter and in front of it.
The big theme of NRF 2020? Blurring the lines between digital and store. But to make that happen for customers, you better get the data - and the design - right. Target CIO Mike McNamara shares the tech approach behind Target's growth.
"You cannot be cool by association with a tech vendor." Retailers need to build out and skill up their own digital stacks and not depend on third parties, such as a certain online behemoth...
Pivoting off news around this week's NRF event in New York with a look at AI applications in retail, including a diginomica favorite, Domino’s Pizza.
It's time for my annual push through the retail tech hype in search of retail success. One big story: the revenge of the storefront, but with a big caveat. In my first NRF review piece, I break out the early highlights - and an instructive mobile use case from Office Depot.
While tariffs and trade wars are favorite weapons in some quarters, the global digital economy needs champions to encourage free trade.
Looking back to look ahead - five 2020 resolutions for brands and retailers
It's time to power 2020 planning with 2019 holiday shopping insights from over half a billion global shoppers, says Salesforce's Michael Green.
Bed, Bath & Beyond's new CEO has inherited a need for digital investment just to play catch-up on basic omni-channel retail capabilities.
Today's informed B2B buyers map their own customer journeys. Landing pages are an anachronism in a customer-centric website
Getting the right balance between online and offline has proved tricky for lots of retailers, as this week's developments at Pier 1 and Forever 21 remind us.
Indian legislators have been willing to protect local firms from the likes of Amazon and Walmart, but now a significant domestic challenger is poised to take on the US interlopers.