Customers explain the market logic behind surging investment in digital transformation
Despite the impact of the COVID-19 pandemic, surveys suggest customers are investing more in digital transformation. Michael Ouissi of IFS examines why.
Why education today is failing tomorrow's workforce
For stable, lasting education reform we need to think globally and act locally, writes Zoho's Raju Vagesna
Re-engineering the business from a distance—it’s still about people
Successful software implementations were never just about the technology. the pandemic brought this reality into sharp focus. This is what we saw.
CDC advice - re-opening your service organization
The CDC has offered advice on safe re-opening after the COVID-19 pandemic. Joe Kenny from ServiceMax explores what this means for service organizations
Real-time data isn’t enough - success in a digital future demands ‘CFO 3.0’
Finance leaders today must harness the power of automation and real-time data analysis to anticipate change and mitigate risk. Sage Intacct's Dr Ian Howells charts the unstoppable rise of CFO 3.0
Agility, redefined for a world that moves at digital speed
Agility in responding to customer needs has taken on new urgency as offline businesses pivot online, while support teams go fully remote. Zendesk’s David Williams explores what’s changed
Why your tech support services need to ‘Shift Left’
Developers know the power of 'Shift Left' - moving resources closer to users. Pat Phelan and Renee Wells of Rimini Street explain how to apply it in tech support
Our cloud journey at Newcross to support frontline healthcare
As COVID-19 struck, Oracle NetSuite customer NewCross Healthcare Solutions acted fast to streamline recruitment, training and booking of essential staff. Its CEO Stephen Pattrick tells the story
The role of service in the Experience Economy
In the Experience Economy, customer service means more than fixing what's broken. Coen Jeukens of ServiceMax explores what this means for service organizations
How to play offense with software during a pandemic
More than ever, the world relies on software and the developers who strive to perfect it, writes New Relic CEO and founder Lew Cirne
HR’s mission in uncertain times – go beyond stats and get personal
The sudden need to work remotely has brought the people skills of HR to the fore. IFS Chief People and Culture Officer Jane Keith shares some tips on managing through uncertain times
COVID-19 learnings - We need a people-enabled transformation in the new workplace
Nerys Mutlow, Evangelist within the Chief Innovation Office at ServiceNow, says that COVID-19 has taught us that people need to be measured on the value they bring in the workplace, not just their presence.
Get out of the disruption trough and adapt to the new normal
This year has brought a radical and sudden transformation of how we work. Workfront's Erica Gunn offers advice on how to restore productivity after so much change
