What is the secret to a genuinely agile business? ServiceNow's Chris Pope shares five essential metrics for success in navigating choppy waters
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How do you mitigate IT systems risk, when budgets are stretched thin? And is AIOps a true asset to better ITSM and systems visibility - or are we getting ahead of ourselves? Crystal Miceli of Cherwell shares her lessons learned.
Focus on the 'people' part of 'people, process, and technology,' writes Buddy Brewer for New Relic
Finance digital transformation enables greater agility, which allows companies to thrive even amid tough times. Workday's Steve Dunne shares steps to success
As vendors bolt on acquisitions to build a Frankenstein's monster and hold onto market share, Raju Vegesna of Zoho asks if there's a better way to meet the needs of customers
Heidi Benko, VP Solutions Strategy & Marketing at Infor Supply Chain Management, breaks down the three key elements of what makes up a resilient supply chain. Detecting disruptive events is key.
Do you hybrid? ASUG's Geoff Scott takes a practical look at the rapidly-proliferating "hybrid" buzzword in the context of planning. Will it be your stumbling block or strategic pillar?
AR and VR are set to bring practical benefits to Field Service Management. ServiceMax's Joe Kenny explains why an asset-centric approach will boost their impact
Retail customers will expect a mix of fulfilment options this year - Andreas Grydeland Sulejewski of Neptune Software explores how retailers can adapt
Matt Taylor, Global VP for GTM Operations at ServiceNow, explains how digitisation plays a vital role in creating a sustainable business. And a sustainable business is a valuable business.
How do you enrich the customer experience amidst the current turbulence? Unit4's Michelle MacCarthy has three recommendations for managing customer success through culture, engagement, and technology