The role of empathy in Covid-era customer support
How do you ensure automation doesn't squeeze out humanity? Zendesk's Tiffany Apcyznski maps out how tech can help build empathy in customer support
From SQL to NoSQL - Toyota Material Handling’s eight criteria for migrating to MongoDB Atlas
MongoDB’s Dominic Wellington explains how lessons can be learned from Toyota Material Handling’s history for the technology decisions it makes today.
Business as (un)usual – staying customer-centric in a crisis
How do you stay customer-centric in the current crisis? Workday's Chief Customer Officer Emily McEvilly shares her own experience
How to access and query the world's COVID-19 data
Joe Drumgoole, Global Director of Developer Relations at MongoDB, explains how MongoDB Atlas can be used to make COVID-19 data more accessible and queryable.
Virtual leadership is the new imperative, and the business of IT rolls on - what we’ve learned from our customers since COVID-19
COVID-19 brings curveballs-a-plenty - SAP customers are no exception. ASUG CEO Geoff Scott reveals lessons from ASUG members on S/4HANA projects and more - including the high stakes of virtual leadership and why virtual events matter, if you can do them right.
Digital transformation? Let's keep it real and do it right
Pause chasing digital transformation daydreams - instead, start building the foundation by digitalizing your company.
3 steps to get you on track for a 360-degree view of your customers
Up-to-date information on your customers is paramount in today's economy. FinancialForce's Joe Thomas outlines 3 essentials for a 360-degree view
New AMS models take on the IT talent shortage
Traditional Application Management Services don't deliver what businesses need. Pat Phelan and Anne Plese of Rimini Street make the case for new AMS models
Are you ready to scale your digital business?
It's crucial for a digital business to architect your application so it can scale for growth and unexpected loads. New Relic's Lee Atchison explains why
How businesses can stand up against climate change
As another Earth Day passes, Salesforce's Dr David Dempsey highlights the need to maintain the battle against climate change.
How to take control and manage change in your business - a 15-point plan
Steering a company in uncertain times requires an analytical approach. Oracle NetSuite's Nicky Tozer outlines how to focus on key data with visibility, control and agility as the crucial foundations
How digital enables servitization and streamlined processes at Jotun
Speaking at a recent IFS event, Morten Fon, CEO of global paint company Jotun, describes how two forms of digitalization are evolving its core business
The shift to value-based care and what it means for healthcare providers
Brian Goldrick of Vera Whole Health and Sage Intacct's Brian Bogie discuss the crucial role of KPIs in the shift to value-based care
