Outcomes are the new customer experience, say Salesforce's Matthew Sweezey and Karen Mangia.
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So this is 2021, and what have we learned? Joan Benson shares the highlights from Sage Intacct's latest research and practical findings that apply across profit and nonprofit alike
The pandemic turned the food and beverage industry on it's head last year, but what does the future hold? Marcel Koks of Infor has five predictions for businesses to succeed
Starting a digital transformation project should be about the 'why' and the 'how', not the buzzwords. Sanjay Brahmawar of Software AG shares three key ways to make it work
The no code/low code movement is getting plenty of attention. Now is the time to locate its value in the context of large IT landscapes, says Neptune Software's Matthias Steiner
Resolving issues proactively is an essential part of field service management. Sumair Dutta of ServiceMax takes a deep dive into creating a Customer Distress Index
COVID has led to an acceleration of digital transformation efforts, but that has implications for planning ahead, says Salesforce's Peter Coffee.
ERP needs to change - but getting there is another matter. ASUG CEO Geoff Scott shares seven keys to the future of ERP, gleaned from ASUG reports and events on S/4HANA and SAP ERP projects.
Events over the past year have put a lens on finance and the need for faster insights and guidance amid change. That means CFOs and finance leaders need a broader set of skills, writes Workday’s Steve Dunne
Revenue leakage is death by a thousand cuts - Larry Goldberg of FinancialForce has three steps to stem the bleeding and save revenue
The evolution of distributed talent management has sped up but still needs perfecting. Unit4's Arne VanDamme shares an HR action plan for giving power to the people
What is the secret to a genuinely agile business? ServiceNow's Chris Pope shares five essential metrics for success in navigating choppy waters