IWD 2021 - gender parity needs male allyship, not male leadership
Paul Smith, President of EMEA at ServiceNow and Executive Sponsor of ServiceNow’s Women at Now group, discusses what it means to be a good ally.
What customer service agents need in the workplace of now
Customer service agents have kept things running from home instead of call centres since the first lockdown - but are they getting the support they need? Caitlin Keohane explores the pain points emerging from Zendesk's latest research
Outcomes are the next evolution of Customer Experience
Outcomes are the new customer experience, say Salesforce's Matthew Sweezey and Karen Mangia.
Nonprofit finance in 2021 - setting the new course in the post-pandemic era
So this is 2021, and what have we learned? Joan Benson shares the highlights from Sage Intacct's latest research and practical findings that apply across profit and nonprofit alike
Five predictions driving transformation in the food and beverage industry
The pandemic turned the food and beverage industry on it's head last year, but what does the future hold? Marcel Koks of Infor has five predictions for businesses to succeed
How to make ‘Digital Transformation’ about more than new technology
Starting a digital transformation project should be about the 'why' and the 'how', not the buzzwords. Sanjay Brahmawar of Software AG shares three key ways to make it work
Does no code in the enterprise create more problems than it solves?
The no code/low code movement is getting plenty of attention. Now is the time to locate its value in the context of large IT landscapes, says Neptune Software's Matthias Steiner
Orange to green - using a Customer Distress Index to strengthen proactive support
Resolving issues proactively is an essential part of field service management. Sumair Dutta of ServiceMax takes a deep dive into creating a Customer Distress Index
Think four years ahead, but execute in one for digital transformation
COVID has led to an acceleration of digital transformation efforts, but that has implications for planning ahead, says Salesforce's Peter Coffee.
What does the ERP of the future look like? Questions, considerations and conundrums
ERP needs to change - but getting there is another matter. ASUG CEO Geoff Scott shares seven keys to the future of ERP, gleaned from ASUG reports and events on S/4HANA and SAP ERP projects.
5 CFO skills that will help finance leaders meet today's new challenges
Events over the past year have put a lens on finance and the need for faster insights and guidance amid change. That means CFOs and finance leaders need a broader set of skills, writes Workday’s Steve Dunne
3 steps every professional services provider should take to stop revenue leakage
Revenue leakage is death by a thousand cuts - Larry Goldberg of FinancialForce has three steps to stem the bleeding and save revenue
Power to the people — embracing distributed talent management
The evolution of distributed talent management has sped up but still needs perfecting. Unit4's Arne VanDamme shares an HR action plan for giving power to the people
