Do you hybrid? ASUG's Geoff Scott takes a practical look at the rapidly-proliferating "hybrid" buzzword in the context of planning. Will it be your stumbling block or strategic pillar?
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AR and VR are set to bring practical benefits to Field Service Management. ServiceMax's Joe Kenny explains why an asset-centric approach will boost their impact
Retail customers will expect a mix of fulfilment options this year - Andreas Grydeland Sulejewski of Neptune Software explores how retailers can adapt
Matt Taylor, Global VP for GTM Operations at ServiceNow, explains how digitisation plays a vital role in creating a sustainable business. And a sustainable business is a valuable business.
How do you enrich the customer experience amidst the current turbulence? Unit4's Michelle MacCarthy has three recommendations for managing customer success through culture, engagement, and technology
Your employees expect their digital work experience to match what they're used to as consumers. Workfront's Laura Butler shares five ways to empower and engage today's workforce
Intellyx analyst Jason English talks with New Relic CPO Bill Staples about how to achieve observability in support of today’s cloud-native applications
As CIOs adapt to the new reality of hybrid IT, Pat Phelan of Rimini Street offers six guidelines to help develop a roadmap for your journey to a hybrid IT model
Remote working is here to stay - Kieran Notter of ServiceMax outlines how field service vendors switch from survival to growth
Matt Taylor, Global VP for GTM Operations at ServiceNow, explains how companies will excel in 2021 if they understand that you can’t have digital success without thinking about company culture too.
This year manufacturers were forced to change the way they use technology - and there was no looking back. Plex System's Jerry Foster shares six trends in manufacturing tech to look for in 2021