The patchwork of disjointed SaaS in the midmarket - and how to unravel it
The trend of mid-market companies investing in SaaS has led to rising costs - and tangled software complexity. Vijay Sundaram of Zoho breaks down three responses for mid-market business leaders.
Time for an ERP automation wake-up call - five keys to automating your ERP landscape
Heads up, ERP operations leaders and professionals. Brenton O'Callaghan of Avantra has a wake-up call for you: automating SAP landscapes is not a wish list item. If you're not doing it now, it's time. Here's his five keys to getting it right.
Flexible work can work for customer service too - here’s how
The well-worn phrase 'this is the way we've always done it' is out of date for service agents' working hours. Peter Lorant of Zendesk shares why companies need to take note - and be flexible.
The pandemic has put an end to the employee social contract, now what?
New Oracle research shows employers need to up their game in flexibility, education, career advancement for employees. Or else. Yvette Cameron shares the highlights.
Making the move to unified software services - risk or opportunity?
As enterprise applications continue to grow and evolve, how do CIOs ensure their support models are able to keep up with business demand? Pat Phelan of Rimini Street offers three ways that unified software services can help.
Fans want more from your stadium. It’s time to get smart
With the arrival of the pandemic came the need for venues to make fans feel as though they were on the digital sidelines rather than the couch. Julia Martensen of ServiceNow explores how to get to the heart of remote customer experiences.
Why CIOs must embrace the tech bounceback culture
The need to react to IT disruption will keep businesses on their toes even as the effects of the pandemic subside. Steve Dunne of Workday shares what some did with the resources available to them to bounce back.
ASUG/DSAG member surveys find contrasting views on S/4 HANA in the cloud
What's behind the choice to run S/4 HANA in the cloud - or not? ASUG chair Geoff Scott presents findings from recent surveys of ASUG and DSAG members.
Conversational analytics – the age of the citizen analyst
Data analysts and access to report building tools have traditionally been a constraining factor leading to bottlenecks. Preethy Padmanabhan of Freshworks makes the case for citizen analysts through data democratization.
Why enterprises should look to open source to solve their observability challenges
With rising adoption of microservices and 5G on the way, technology observability has a new level of complexity. Marck Robinson of New Relic explains why it needs to be open, and how we get there.
No-code, self-service analytics are the shortcut to a data-driven business
Data science is a high priority in the list of employability skills - and up-skilling employees will take time. Francois Zimmerman of Tableau shares some quick wins to achieve a data culture in business.
Beware the commoditization trap - how can professional services differentiate in the new normal?
Your business has changed – your clients have likely changed, too. Brian Siefkes of Sage Intacct explores the critical role of finance in avoiding the commoditization pitfall.
How technology, partnerships and people can help build resilience at work
Collaboration is key to building more resilient workplaces and workforces, says Salesforce's Jose-Luiz Moura.
