API-led connectivity could be a crucial enabler of business recovery post-COVID, says MuleSoft's Ian Fairclough.
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Improving the customer experience starts with a transparent, objective view of their needs and how your business measures up to meeting them. Scott Baitos of FinancialForce shares four keys to customer success.
The only new normal is going to be constant change. Shiv Gopalan of Unit4 explains why organizations with inflexible business software will struggle, and how mastering change is the key to future success.
Happy customers and happy employees is a combination that companies strive for. Jane Pettman of ServiceNow explains how that nirvana experience or experience economy can be achieved.
Manufacturing is going through a sea change of reducing landfill and reusing raw materials. Michael Ouissi shares in-the-trenches insights from an IFS customer and analysts on why manufacturers will evolve to master new business and logistical disciplines for the circular economy.
Companies had to move away from the rigid old-school planning models during the pandemic, but how do you plan for the 'what if' scenarios? Sage's Laura Wiler shares practical examples for Sage Intacct.
Bryan Nella, Senior Director of Financial Supply Chain Management at Infor, explains how rising costs across global supply chains can be tackled by digitally connecting buyers, suppliers and service providers.
Whether your company is at the stage of survive, stabilize or thrive, IT investment decisions shouldn't be made lightly. Sebastian Grady of Rimini Street shares five key questions to consider before making a final choice.
Increasingly, talented people aiming to stay local are applying for jobs remotely. Raju Vegesna shares Zoho's transnational localism strategy for the US and the experiences that led there.
As the world begins to re-open, businesses must build on customer service successes - or fall behind
The emphasis on stellar customer service won’t just go away; rather, with society re-opening, market demand for customer support will remain as strong as ever, says Salesforce's Dana Chery.
How much should you invest in customer experience? It's all about balance - Peter Lorant shares the key highlights from Zendesk's latest CX report.
AI in finance is capable of much more than shortening processes by a few days here and there. Erik Zahnlecker of Sage AI Labs shares three concepts that make the most of the growing financial data available to customers.