Is it time to retire the chatbot and prioritize human customer service engagement? Colin Crowley of Freshworks considers what we've learned about customer satisfaction in the pandemic - and what makes consumers happy.
The public sector demonstrated that it can respond quickly to change in a crisis - Justin Wilson of Mulesoft explores how digital leaders in UK government services can build on this momentum to change and innovate at scale.
Customer Success isn’t just the name of a department – it’s a top-down, company-wide philosophy and responsibility to deliver an exceptional customer experience. But that’s easier said than done. Michelle MacCarthy of Unit4 shares practical steps to fulfil the customer-centric promise.
Todd Wells explores how Acumatica is putting sustainability front and center, and why environmental consciousness be prioritized by companies - along with some practical tips for sustainability in events.
Peter Coffee of Salesforce digs into the roots of technology culture norms, and looks at the potential for change this year.
In the final part of this series from Salesforce, Karen Mangia and Mack Fogelson look at the future of work from the perspective of culture and choice - and the ultimate questions that lead to innovation.
IT and tech services investors see a new enterprise IT stack for cloud computing and cloud consulting. Chris Barbin of Tercera explains why digital engineering services are key.
Finance leaders are under pressure to develop efficient and innovative ways to deliver higher value while meeting compliance, regulatory and cybersecurity requirements. Sage Intacct's Ben Colins shares three trends businesses need to address, and how to respond.
After ASUG's first in-person event since the start of the pandemic, CEO Geoff Scott reflects on the experiences and advice of customers and attendees who came together to reconnect - what did they get out of it?
The old "just give us a call" approach to customer service isn't enough - consumer expectations are set much higher. Candice Mueller of Freshworks offers five ways you can empower your service agents to provide customer delight and satisfaction.
In the second part of this series from Salesforce, Karen Mangia and Mack Fogelson explore what it means to be an effective relational leader and create inclusive an culture.