What drives exasperated customers to unleash fury? Raju Vegesna of Zoho explains why apologies aren't enough - and looks at the ways that authority and accountability can be unified across an organization to mitigate the risk of customer revenge.
Consumers are rewarding retailers who provide low-friction, flexible and sustainable offerings. Prelini Udayan-Chiechi of Zendesk shares the five big takeways from NRF2023 - and how retailers can deliver a competitive omnichannel customer experience.
Why does business transformation sometimes go astray? Sal Laher of IFS shares three critical areas where businesses can avoid pitfalls and take practical steps to keep projects on track.
Obviously, software is better than pen and paper, but in turn, legacy systems are inadequate for the construction industry. Joel Hoffman of Acumatica explores two examples that demonstrate why cloud-based ERP software offers capabilities unmatched by legacy systems.
It's essential to maximize the best possible use of data available in the digital thread of assets in field service management. Joe Kenny of ServiceMax explores the key aspects and the practical achievements that manufacturers, operaters and service can realize by enabling that digital thread.
As workforce disruption continues, how can business leaders make the most of key data and ensure knowledge workers feel informed and creative rather than disengaged? FinancialForce's Simon Jones shares critical ways that can help to retain and support talent while keeping businesses afloat.
For process mining software to become the next essential business system, Product and Engineering teams must reinvent the user experience, says Vaishnavi Sashikanth, Chief Engineering Officer at Celonis.
The nature of finance is often admin-intensive and requires manual intervention. Tasneem Baldiwala shares the challenges facing the ServiceNow finance team and how low-code technology and citizen development addressed some significant pain points.
That's the way the third-party cookie crumbles - Massimiliano Ciccone of Confluent addresses the challenges and possibilities of tracking and benefiting from the right data as the digital advertising industry undergoes a radical change in data privacy.
ERP customers must face two competing challenges: external pressure and internal modernization. Joshua Greenbaum addresses the ERP complexity paradox, and digs into ASUG 2023 Pulse of the SAP Customer Survey for insights.
Confluent's Stephanie Buscemi shines a spotlight on women in data who are making a difference in closing the gender gap, advocating for empowerment and driving data innovation.
How will global trends affect accounting and finance teams - and how can CFOs stay one step ahead? Sage CTO Aaron Harris boils down his conversations with customers and industry leaders into eight crucial trends.
Time for a reality check - Mona Popli of Heap explores the friction that can grow between customers and companies if data isn't up to scratch.
