Chaos is not the problem - and 'excellence' is not the goal
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The opposite of chaos isn't excellence, argues Salesforce's Peter Coffee. Time to look at things differently.
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Chaos is not the problem - and 'excellence' is not the goal This article is sponsored by:
Unlocking the future of insights
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The unseen elements of digital user journeys are leading teams to fly blind. Lynn Girotto of Heap shares obstacles and data insights that can be used to navigate a better digital experience.
Three ways to retain top talent — and keep your corporate goals on track
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Kirsty Graham, VP of People Success, Europe, at Unit4 examines how as we emerge from the pandemic, businesses must shift their priorities rapidly from pure survival to sustainable growth. To achieve productivity and profit objectives, leaders need to retain talent and motivate employees in new ways.
The seven habits of highly effective BSM programs
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Vincent Toesca of Coupa drills down into data to explore seven ways that companies can measure and maximize business spend efforts.
CRM is about more than management - it’s conversations
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Another term has hit the CX landscape. But conversational CRM is far more than a buzzword. Mike Gozzo of Zendesk shows why it’s a series of concrete innovations that change how we think about sales and service, and how we measure success.
Marketers miss the target when first-party data fails to improve customer experience
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Zoho's Raju Vegesna shares some ways businesses can use first-party data to build lifetime company advocacy while adding value to the customer experience.
Is your service strategy fit for purpose in today’s economy of uncertainty?
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Customer service is higher priority than ever for business growth. Matthias Goehler of Zendesk outlines three ways to maximize personalization and quality to positively affect business performance this year.
Using APIs to innovate faster in a space between “buy” and “build”
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When it comes to new technology, the obvious choices are buy, or build. But there is a third option, as Chris Busse of Terazo demonstrates with some real-word examples, for Tercera.
Closing the skills gap - how low-code development is helping businesses accelerate digital transformation
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Hamiedha Sahebzada of ServiceNow explains why low-code is for everyone - and points to one company who is walking the low-code talk now.
Digital transformation projects are not enough - we need continuous transformation
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Brad Revell of Infor looks at why digital transformation is no longer fit for purpose as a concept, and highlights the importance of fostering a culture of continuous transformation in order to drive future performance and prosperity.
Five things we learned about ITSM last year
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Technology played a critical role in helping IT service teams adapt. Prasad Ramakrishnan shares the highlights from the Freshworks annual benchmark report, and some noteable industry winners and losers statistics.
Where physical meets digital – how digital twins are unearthing new insights for asset-intensive organizations
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Digital twins can increase predictability of future maintenance of mission-critical, high-cost, and often complex assets, thereby lowering risk for organizations in asset-intensive industries. Michael Ouissi, Chief Customer Officer, IFS, examines the value for three such industries.
Why ESG, and why now? New data reveals how companies can meet ESG demands - and innovate supply chain management
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Environmental, social and governance measures are now a high priority for consumers - but are organizations ready to deliver? Todd Wells of Acumatica shares three ways that IT leaders can achieve their ESG goals.
