Chaos is not the problem - and 'excellence' is not the goal
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The opposite of chaos isn't excellence, argues Salesforce's Peter Coffee. Time to look at things differently.
The opposite of chaos isn't excellence, argues Salesforce's Peter Coffee. Time to look at things differently.
The unseen elements of digital user journeys are leading teams to fly blind. Lynn Girotto of Heap shares obstacles and data insights that can be used to navigate a better digital experience.
Kirsty Graham, VP of People Success, Europe, at Unit4 examines how as we emerge from the pandemic, businesses must shift their priorities rapidly from pure survival to sustainable growth. To achieve productivity and profit objectives, leaders need to retain talent and motivate employees in new ways.
Vincent Toesca of Coupa drills down into data to explore seven ways that companies can measure and maximize business spend efforts.
Another term has hit the CX landscape. But conversational CRM is far more than a buzzword. Mike Gozzo of Zendesk shows why it’s a series of concrete innovations that change how we think about sales and service, and how we measure success.
Zoho's Raju Vegesna shares some ways businesses can use first-party data to build lifetime company advocacy while adding value to the customer experience.
Customer service is higher priority than ever for business growth. Matthias Goehler of Zendesk outlines three ways to maximize personalization and quality to positively affect business performance this year.
When it comes to new technology, the obvious choices are buy, or build. But there is a third option, as Chris Busse of Terazo demonstrates with some real-word examples, for Tercera.
Hamiedha Sahebzada of ServiceNow explains why low-code is for everyone - and points to one company who is walking the low-code talk now.
Brad Revell of Infor looks at why digital transformation is no longer fit for purpose as a concept, and highlights the importance of fostering a culture of continuous transformation in order to drive future performance and prosperity.
Technology played a critical role in helping IT service teams adapt. Prasad Ramakrishnan shares the highlights from the Freshworks annual benchmark report, and some noteable industry winners and losers statistics.
Digital twins can increase predictability of future maintenance of mission-critical, high-cost, and often complex assets, thereby lowering risk for organizations in asset-intensive industries. Michael Ouissi, Chief Customer Officer, IFS, examines the value for three such industries.
Environmental, social and governance measures are now a high priority for consumers - but are organizations ready to deliver? Todd Wells of Acumatica shares three ways that IT leaders can achieve their ESG goals.