Why high-performing customer service teams embrace these three trends
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Want to boost your service and satisfaction levels? Salesforce's Clara Shih has a three step program to do just that.
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Why high-performing customer service teams embrace these three trends This article is sponsored by:
Telematics data drives safety, efficiency and productivity gains across IoT-enabled fleets - here’s how
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Connected fleet data in the enterprise is improving - Max Eversfield of Samsara pinpoints how business leaders are using those insights to make sound decisions about their future.
How to navigate your customer experience during the cost of living crisis
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Simon Morris of ServiceNow discusses why investing in customer experience during tough economic times is not only doable, but should be a top priority.
Poor data integration could be stymying your sustainability
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Data integration is a key part of the connection to reporting and monitoring on sustainability. But getting there is also a challenge for businesses. Stefan Sigg of Software AG sets out some practical pathways.
Organizational agility requires modern planning tools and a growth mindset
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Businesses have been forced to react, make decisions and evolve in ways they never would’ve expected. Workday CFO Barbara Larson discusses the pressure to run scenarios about the financial implications of those decisions - and why doing nothing is no longer the safe choice.
Yes, you can IPO in a volatile economy - here's how
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Initial public offerings (IPOs) can seem to be a daunting challenge in today's economy. But even now, it's possible to brave the turbulent market conditions - if you start with the right foundations. David Appel of Sage Intacct sets out the practical steps.
Trim the long tail
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Peter Coffee of Salesforce explains why number-crunching needs to look beyond budget snipping and explore simplifying the vast array of applications enterprises use.
Four behaviors that define leaders in the Services Economy
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Are you a leader or a follower? Scott Brown of FinancialForce points to four characteristics being shown by leaders in the services sector - and what makes them stand out.
Changing moods on IT investment - a gift to ERP leaders, or coal in the stocking?
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CEOs must be prepared to adjust their transformation pitch to the board, says John Appleby, CEO of Avantra. But can hyperautomation drive a better business case, or is it hyperbole?
The four truths about implementing a successful ESG strategy
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ESG is a large and complex topic - it can be hard to know where to begin when implementing an ESG strategy. Cathy Mauzaize of ServiceNow shares four key points to getting started.
Don’t put off buying a ladder
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It's time to stop responding to situations by quoting clichés. Peter Coffee of Salesforce cuts to the real meaning of decision making in times of recession.
The four trends to shape customer experience in 2023
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As organizations look for quick wins and shorter ROI timescales, where should they be devoting their energies when it comes to customer experience next year? Matthias Goehler of Zendesk looks at ways to get smart.
Understanding your customers shouldn’t be a guessing game
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Heap's Mona Popli warns against uneducated guesses about customers if you want to avoid becoming the next victim of gut-based decision making in retail.
