Data in motion is headlining in the golden age of customer experience
If your data remains still, so does your customer experience. Peter Reeve of Confluent shares three industry examples of data in motion that have kept customer attention.
How to align sales and finance to achieve a customer-centric approach
One view to rule them all - Ravi Narula, CFO of FinancialForce, shares three steps to align sales and finance in the interests of your customers and your organization.
Reimagining healthcare - the role of modern identity management
The healthcare industry saw major shifts to virtual patient care as COVID-19 took hold, and transformation is ongoing. Writing for Tercera, David Smith of BeyondID explores the challenges of digital integration and modernizing identity management for providers and patients.
The art of customer experience – from transaction to conversation
Customer journeys today travel across multiple channels, devices and pathways leading to data becoming tangled and disparate. Bridgette Darling of Adobe shares four practical steps to keep a customer and their experience on track.
How AI can help transform finance professionals into strategic influencers
Finance teams using artificial intelligence (AI) are outperforming their peers — and many professionals look destined to become strategic 'influencers'. Gordon Stuart of Unit4 shares the new research revealing some intriguing shifts within businesses.
Is there a place for citizen developers in multi-disciplinary teams? How to make the new low-code era work
"Citizen developers" are supposedly everywhere these days, but do they realistically have a place in multi-disciplinary teams? Matthias Steiner of Neptune Software continues the discussion on low-code in action.
Reskilling in the mid-market will jumpstart its recovery
How do we jumpstart the mid-market recovery? It starts with reskilling, explains Raju Vegesna of Zoho.
Seamless integration is the wrong goal - when it comes to AIOps, it’s all about the seams
"Seamless integration" is lauded for its invisibility, but is that a realistic goal? John Appleby of Avantra explains why it's time to pay close attention to the seams of AIOps integration.
How does a telemetry data giant handle its own telemetry needs?
Rapid growth meant New Relic had to find a new telemetry architecture solution - Wendy Shepperd shares the scaled up solution and the lessons learned.
Connected Everything – how, why and what's the next course?
Only connect? Let's have lunch to discuss, says Salesforce's Peter Coffee.
Delight should be easy - here’s how!
"People will never forget how you made them feel." Applying Maya Angelou's wisdom to today's businesses. Freshworks Prakash Ramamurthy explains how.
Food manufacturers can use technology to lead the way in reducing food waste
Marcel Koks, Industry & Solution Strategy Director, Food & Beverage, Infor, discusses how food manufacturers can lead the way when it comes to reducing the huge amounts of food wasted by consumers each year
Collaboration goes deeper than sharing space - virtually or physically
The past year’s upheaval is an ongoing invitation to explore the innovative use of space, authentic inclusivity, and the democratization of knowledge. Zendesk's Fidelma Butler outlines the pillars of post-pandemic collaboration.
