Your business has changed – your clients have likely changed, too. Brian Siefkes of Sage Intacct explores the critical role of finance in avoiding the commoditization pitfall.
Collaboration is key to building more resilient workplaces and workforces, says Salesforce's Jose-Luiz Moura.
From every body of data, two paths emerge. One often leads to disaster, as poor decisions pile up. The better path? Master data storytelling - and give business users a new context. Yellowfin's Tony Prysten reveals the art of data storytelling, step by step.
CRM systems have historically overpromised and underdelivered. Nate Skinner of Oracle argues that a new generation of intelligent systems will finally deliver the automation B2B sales and marketing teams need.
The inherent nature of IT issue resolution is reactive - there has to be a better way. John Appleby of Avantra shares three KPIs that can take control of AIOps maturity levels - and why it matters.
This year, the challenge of retaining employees is more important than ever. How can employers create a working environment that’s so great people simply won’t want to leave? Michel Visser of Unit4 shares practical ideas.
Blockchain may not be a fit, but distributed ledger technology definitely has a role in plugging the trust gap in digital business transactions, writes Software AG's Bernd Gross
The best customer service is built around what your customers need, feel and think about your brand. Mukesh Mirchandani of Freshworks shares four ways to put customers first in platform design
Data is a valuable commodity, yet service leaders are still reluctant to trust asset data when it lies in disparate silos. Joe Kenny of ServiceMax asks, are you getting the most out of asset data?
We're undergoing one of the biggest transformations in business history, says Salesforce's Peter Schwartz. Are you ready?
If your data remains still, so does your customer experience. Peter Reeve of Confluent shares three industry examples of data in motion that have kept customer attention.