Innovation at scale - how to build lasting digital success in government
The public sector demonstrated that it can respond quickly to change in a crisis - Justin Wilson of Salesforce explores how digital leaders in UK government services can build on this momentum to change and innovate at scale.
How can we make our organizations truly customer-centric?
Customer Success isn’t just the name of a department – it’s a top-down, company-wide philosophy and responsibility to deliver an exceptional customer experience. But that’s easier said than done. Michelle MacCarthy of Unit4 shares practical steps to fulfil the customer-centric promise.
Sustainability to take center stage at Acumatica Summit 2022
Todd Wells explores how Acumatica is putting sustainability front and center, and why environmental consciousness be prioritized by companies - along with some practical tips for sustainability in events.
It wasn’t much fun in ’21, but there’s plenty to do in ’22
Peter Coffee of Salesforce digs into the roots of technology culture norms, and looks at the potential for change this year.
The one question your employees most want you to ask
In the final part of this series from Salesforce, Karen Mangia and Mack Fogelson look at the future of work from the perspective of culture and choice - and the ultimate questions that lead to innovation.
Enabling the new enterprise IT stack for the cloud’s Third Wave
IT and tech services investors see a new enterprise IT stack for cloud computing and cloud consulting. Chris Barbin of Tercera explains why digital engineering services are key.
Future-proof your finance teams – lessons from wealth- and asset-management businesses
Finance leaders are under pressure to develop efficient and innovative ways to deliver higher value while meeting compliance, regulatory and cybersecurity requirements. Sage Intacct's Ben Colins shares three trends businesses need to address, and how to respond.
How we returned to in-person SAP events - with a hybrid event pivot
After ASUG's first in-person event since the start of the pandemic, CEO Geoff Scott reflects on the experiences and advice of customers and attendees who came together to reconnect - what did they get out of it?
How to make a people-first culture permanent
Businesses are relying more than ever on the employees who provide a people-first service. Lisa Dodman of Unit4 shares the recipe for creating a people-first culture that can be embedded within your organization.
Five ways to empower your service agents and reap repeat customers
The old "just give us a call" approach to customer service isn't enough - consumer expectations are set much higher. Candice Mueller of Freshworks offers five ways you can empower your service agents to provide customer delight and satisfaction.
Create inclusive cultures with relational leadership
In the second part of this series from Salesforce, Karen Mangia and Mack Fogelson explore what it means to be an effective relational leader and create inclusive an culture.
How universal API management can drive digital success for the hybrid, distributed enterprise
CIOs are increasingly turning to API-led strategies to manage the complexity of digital touchpoints for speed and flexibility. Mulesoft's Meir Amiel shares how organizations can transition into a composable enterprise.
Formula 1 goes full-throttle on digital acceleration
Rather than chugging to a halt, Formula 1 put its foot to the floor - accelerating infrastructure and cybersecurity plans during lockdown. Workday’s Subarna Ganguly talks to F1’s Chris Roberts about the twists and turns of such a high speed journey.
