Sustainability isn’t a ‘nice to have’ anymore - and digitisation plays a vital role
Matt Taylor, Global VP for GTM Operations at ServiceNow, explains how digitisation plays a vital role in creating a sustainable business. And a sustainable business is a valuable business.
Enrich the customer experience by starting with your employees
How do you enrich the customer experience amidst the current turbulence? Unit4's Michelle MacCarthy has three recommendations for managing customer success through culture, engagement, and technology
5 ways to deliver exceptional digital work experiences
Your employees expect their digital work experience to match what they're used to as consumers. Workfront's Laura Butler shares five ways to empower and engage today's workforce
Making observability a standard practice for every engineer in 2021
Intellyx analyst Jason English talks with New Relic CPO Bill Staples about how to achieve observability in support of today’s cloud-native applications
Six guidelines to make a success of managing hybrid IT
As CIOs adapt to the new reality of hybrid IT, Pat Phelan of Rimini Street offers six guidelines to help develop a roadmap for your journey to a hybrid IT model
The future of field service – simpler processes, better service
Remote working is here to stay - Kieran Notter of ServiceMax outlines how field service vendors switch from survival to growth
There’s an inextricable link between company culture and successful digital transformation
Matt Taylor, Global VP for GTM Operations at ServiceNow, explains how companies will excel in 2021 if they understand that you can’t have digital success without thinking about company culture too.
Top 6 smart manufacturing tech trends that are here to stay in 2021
This year manufacturers were forced to change the way they use technology - and there was no looking back. Plex System's Jerry Foster shares six trends in manufacturing tech to look for in 2021
A year of leading through change
Learnings from 2020 can inform 2021, says Salesforce's Steve Corfield.
Five critical imperatives for HR leaders in 2021
As companies recover from the global pandemic and experience a continued fight for social equity, Workday's Greg Pryor identifies five business and talent imperatives for human resources for 2021
Why expanding integration is the key to driving digital success
Empower your user integrators for a more connected experience, says MuleSoft's Paul Crerand.
Strategic work — why it matters to your people as much as your business
Making the shift to strategic work is all about culture - Workfront's Michael Swan shares examples from Penn State University and Prudential to underpin how to get started with genuine transformation
How to win in the customer service rush during the Holiday returns season
'tis the season to take back unwanted gifts..some customer service advice from Salesforce's Mark Abramowitz.
