LLMs are bringing AI to the mainstream, but how do companies bring contextualized and current data to their LLMs? Shaun Clowes of Confluent explores how data streaming platforms can help.
The ability to explain AI processes is essential for business decision making. Christian Pedersen of IFS sets out the benefits of transparency at the start of AI integration.
As businesses face further pressure to do more with less, how can AI help? Steve Miranda gives a preview of what to expect from Oracle CloudWorld next week.
When the cycle of watching customer churn brings to mind a revolving door, Raju Vegesna of Zoho recommends a pause. A customer use case offers insights on going back to the beginning, with surprising results.
Innovation is about more than technology. From VR simulations in utilities engineering, to teleoperated trucks - Philip van der Wilt shares the underlying themes running through transformations in the services sector.
Business leaders are exploring how best to implement generative AI - Salesforce's Steve Corfield sets out the foundations for success.
In this video discussion, we hear from Zendesk's Matthias Goehler about the impact of fast-evolving digital technology, including AI, on customer experience and how businesses are adapting their CX strategies.
The race is on to process high volumes of data at a rapid pace to future-proof and stay ahead of competitors. Holger Temme of Confluent makes the case for stream processing, with some industry examples.
The total amount of digital data created globally is only set to rise due to the surge in AI-generated data. Patrick Smith of Pure Storage asks how businesses can maximize storing all that data in a financially and environmentally sustainable way.
From processes, to employee experiences to operations - connectivity is critical to keeping your customer experience firmly in focus. Cathy Mauzaize breaks down the latest research from ServiceNow with practical advice.
The key to any business transformation is to begin with improving the customer experience. Michael Ouissi shares how IFS has applied this critical thinking.
Learning new skills is a constant cycle - but it takes time. Zoho's Raju Vegesna shares two examples of how reskilling the right way can build culture and improve efficiency, especially when getting to grips with SaaS technology.
Once a manufacturing product is sold through an indirect sales channel, it can be the end of the line for service revenue and customer relationships. Coen Jeukens of ServiceMax argues that it's time to establish a digital thread.
