Remote support begins the servitization journey at Panasonic’s heating and cooling business
Karl Lowe, Head of European Service at Panasonic Appliances Air-Conditioning Europe, describes how remote product support will enhance the service Panasonic offers as it modernizes its business model
COVID-19 highlights the need for a platform of platforms approach - it’s a once-in-a-generation opportunity
The COVID-19 pandemic has exposed weaknesses in old value chains. Now is the time to embrace a workflow revolution underpinned by a platform of platforms approach, writes ServiceNow’s VP of Innovation Chris Pope.
Five proven rules to better manage risk in uncertain times
Traditional signals are not enough to manage risk in unpredictable times. FinancialForce's Dan Brown explains how to be better prepared for what's ahead
Agility and resilience - solving the UK’s productivity problem
Jordi Ferrer, Vice President and General Manager UK&I at ServiceNow, outlines how organisations in the UK need to think differently about the nature of work in order to boost productivity.
Business resilience is a common goal – here’s what IT must do to deliver
How can IT contribute to business resilience? One way is to retrofit analog processes with IoT to tackle inefficiencies or cut out waste, writes Software AG CTO Bernd Groß
Why we’ll want to go back to the (digitally enriched) office
Do we need to rethink what the office is like to encourage a return to the workplace? Salesforce's Peter Coffee presents the case.
As GDPR turns two and with CCPA live, it's time to talk about data privacy at work
Much of the discussion of GDPR and CCPA focuses on consumers, but data privacy is also an issue for employees, writes Zoho's Raju Vegesna
3 reasons why asset-centric digital transformation is good for service organizations
As service organizations move to outcome-based contracts, real-time data transparency allows asset-centric customer service delivery, writes Mohan Rajagopalan of ServiceMax
Finance planning is the key to business agility in uncertain times
Times of uncertainty require companies to be agile so they can shift plans and operations as conditions change, writes Workday's Kshitij Dayal
Five industries under economic pressure—and how companies are effectively responding
Every industry contends with the impact of COVID-19. Some were thrown into a tailspin. But now, industry leaders are responding. Geoff Scott shares highlights from oil and gas, utilities, automotive, chemicals, and life sciences - and how to join ASUG's upcoming sessions for each.
It’s time to get rid of the 4-hour service window
There's a need for field service operations to level up, argues Salesforce's Eric Jacobson.
How Al Rabie brought IT and business together to weather a changing beverage market during pandemic conditions
Never mind COVID-19, a sugar tax changed the business landscape for drinks manufacturers – but an ERP upgrade helped change the dynamics, writes Michael Ouissi of IFS
The new HR challenge - onboarding new starters remotely
How do you welcome newcomers on board when you're working remotely? Some HR practical tips from Salesforce's Jenny Shiers.
