Drive value for your organization with e-auctions - learnings from Maersk's Jacob Larsen
Business spend management has seen a transformation, with digitizing and sourcing a natural priority. Coupa's Michael Schanker talks to author Jacob Larsen, Director of Digital Procurement at Maersk, on using e-auctions to increase agility in sourcing.
Why are sales leaders taking over service?
Sales DNA and the heart of service can seem like polar opposites - but the benefits of combining the two can make all the difference. Coen Jeukens of ServiceMax shares his experiences of making sales and service work in collaboration.
Technology has a crucial role to play in enabling local government reform
Local government reform is triggering massive organizational and technological change for UK councils. James Arvin at Unit4 looks at the scope and scale of the transformation and the technology choices for new unitary councils.
Get legacy ERP in the fast lane to modern infrastructure with APIs
Legacy tech doesn't have to be consigned to the enterprise scrap heap in the sky. Dr Stefan Sigg of Software AG shares three practical steps to preserve the value and data of historical investments with APIs.
How will electric utilities survive? By truly embracing service
The old utility model is under threat, says Michael Ouissi of IFS. Electric utility companies can fight back by doing what they were always designed to do - provide a service, and a unified customer experience.
The rise of the citizen developer in the pandemic economy - how low-code and no-code made a difference
Citizen developers aren't a new concept - but their role is expanding. Nayaki Nayyar at Ivanti outlines how to empower citizen developers to make the most of low-code and no-code tools.
Best-in-class change management has never been more valuable
After the turbulence of the past year, it's even more important for IT leaders to get change management right. Rimini Street's Nancy Lyskawa offers some tips on best practice.
Workflows are key to future business success – but how do we get there?
Jordi Ferrer, Vice President and General Manager UK&I at ServiceNow, outlines the three key priorities for workflows in the enterprise.
Lessons from the pandemic - embracing a new era of strategic sourcing
Automation of sourcing and procurement will drive efficiencies and increase business agility to better manage risk, seize opportunities. Alex Yakubovich of Workday outlines how new, cloud-based technologies will enable faster changes.
How AI is helping you get your burger on time
The food service industry and its equipment are growing in complexity, while expectations for immediate, reliable service are so strong that Artificial Intelligence is becoming an attractive tool, writes Gyner Ozgul, Chief Operating Officer at Smart Care, an IFS customer.
Your customers have changed - are you changing with them?
The world is trending toward something preferable to the past year. Zendesk’s Shawna Wolverton shares some guiding principles to help your organization navigate a reopening world.
How data and application integration can power a post-pandemic recovery
API-led connectivity could be a crucial enabler of business recovery post-COVID, says MuleSoft's Ian Fairclough.
Four steps your company can take to transform the customer experience
Improving the customer experience starts with a transparent, objective view of their needs and how your business measures up to meeting them. Scott Baitos of FinancialForce shares four keys to customer success.
