Why high-performing customer service teams embrace these three trends
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Want to boost your service and satisfaction levels? Salesforce's Clara Shih has a three step program to do just that.
Want to boost your service and satisfaction levels? Salesforce's Clara Shih has a three step program to do just that.
Connected fleet data in the enterprise is improving - Max Eversfield of Samsara pinpoints how business leaders are using those insights to make sound decisions about their future.
Simon Morris of ServiceNow discusses why investing in customer experience during tough economic times is not only doable, but should be a top priority.
Data integration is a key part of the connection to reporting and monitoring on sustainability. But getting there is also a challenge for businesses. Stefan Sigg of Software AG sets out some practical pathways.
Businesses have been forced to react, make decisions and evolve in ways they never would’ve expected. Workday CFO Barbara Larson discusses the pressure to run scenarios about the financial implications of those decisions - and why doing nothing is no longer the safe choice.
Initial public offerings (IPOs) can seem to be a daunting challenge in today's economy. But even now, it's possible to brave the turbulent market conditions - if you start with the right foundations. David Appel of Sage Intacct sets out the practical steps.
Peter Coffee of Salesforce explains why number-crunching needs to look beyond budget snipping and explore simplifying the vast array of applications enterprises use.
Are you a leader or a follower? Scott Brown of FinancialForce points to four characteristics being shown by leaders in the services sector - and what makes them stand out.
CEOs must be prepared to adjust their transformation pitch to the board, says John Appleby, CEO of Avantra. But can hyperautomation drive a better business case, or is it hyperbole?
ESG is a large and complex topic - it can be hard to know where to begin when implementing an ESG strategy. Cathy Mauzaize of ServiceNow shares four key points to getting started.
It's time to stop responding to situations by quoting clichés. Peter Coffee of Salesforce cuts to the real meaning of decision making in times of recession.
As organizations look for quick wins and shorter ROI timescales, where should they be devoting their energies when it comes to customer experience next year? Matthias Goehler of Zendesk looks at ways to get smart.
Heap's Mona Popli warns against uneducated guesses about customers if you want to avoid becoming the next victim of gut-based decision making in retail.