Beware the commoditization trap - how can professional services differentiate in the new normal?
Your business has changed – your clients have likely changed, too. Brian Siefkes of Sage Intacct explores the critical role of finance in avoiding the commoditization pitfall.
How technology, partnerships and people can help build resilience at work
Collaboration is key to building more resilient workplaces and workforces, says Salesforce's Jose-Luiz Moura.
Numbers don’t lie, but they can fib - without data storytelling, your data has no context
From every body of data, two paths emerge. One often leads to disaster, as poor decisions pile up. The better path? Master data storytelling - and give business users a new context. Yellowfin's Tony Prysten reveals the art of data storytelling, step by step.
It’s time for CRM applications to fulfill their promise
CRM systems have historically overpromised and underdelivered. Nate Skinner of Oracle argues that a new generation of intelligent systems will finally deliver the automation B2B sales and marketing teams need.
The levels of AIOps maturity - three KPIs your IT operations teams should live and breathe
The inherent nature of IT issue resolution is reactive - there has to be a better way. John Appleby of Avantra shares three KPIs that can take control of AIOps maturity levels - and why it matters.
The end of the office as we know it
Is the end of the office nigh? Dr Elke Frank of Software AG points to three key factors in maintaining the focus on hybrid working with a people-first approach.
13 essential actions for creating an extraordinary employee experience
This year, the challenge of retaining employees is more important than ever. How can employers create a working environment that’s so great people simply won’t want to leave? Michel Visser of Unit4 shares practical ideas.
Can blockchain technology fill the trust gap for your business?
Blockchain may not be a fit, but distributed ledger technology definitely has a role in plugging the trust gap in digital business transactions, writes Software AG's Bernd Gross
Conversational commerce and the apps of tomorrow
An agile approach to CX means seeking to understand and assess how your customers want to communicate with you. Zendesk's Andrew Lawson shares lessons from the rise of conversational commerce.
Four ways you can incorporate human-centric design into customer service
The best customer service is built around what your customers need, feel and think about your brand. Mukesh Mirchandani of Freshworks shares four ways to put customers first in platform design
How service organizations are unlocking asset data to boost profits
Data is a valuable commodity, yet service leaders are still reluctant to trust asset data when it lies in disparate silos. Joe Kenny of ServiceMax asks, are you getting the most out of asset data?
How the growing cloud economy is creating jobs and fueling innovation
We're undergoing one of the biggest transformations in business history, says Salesforce's Peter Schwartz. Are you ready?
Data in motion is headlining in the golden age of customer experience
If your data remains still, so does your customer experience. Peter Reeve of Confluent shares three industry examples of data in motion that have kept customer attention.
