Recognizing the ongoing convergence of sales and service, Zendesk today packages the two together in Duet, along with new chatbot and self-service content features
LOTI launch - New cross-borough London initiative puts the emphasis on citizen-focused digital services
Forging effective collaboration might be a challenge but it’s the best way to deliver innovation in local government across London.
This wide-ranging conversation should be of interest to anyone who is looking to procure their next generation of BI tools.
Software is going the same way as the music industry and companies will need to adopt new models to respond to this market shift. Zoho's Raju Vegesna explains all
Can Barnes & Noble finally open a new chapter in omni-channel retail following buy-out by Elliott Management?
B&N has been bought out and a new boss put in place. Is it time to turn the page on a US retail institution?
Whilst pitched as a new mechanism for SMEs to work with government, the dynamic purchasing system only has seven suppliers, one of which is Accenture.
What is the coherence economy and how does it fit with a frictionless enterprise worldview? Phil Wainewright reflects on his podcast discussion with MuleSoft CTO Uri Sarid
What are the risks, opportunities and repercussions of applying artificial intelligence and machine learning to the finance function? Sage CTO Aaron Harris has some answers
Salesforce aims to bring "data literacy" to everyone in business with $15.7 billion takeover of Tableau
A major roll of the dice for Salesforce as it delivers on long-standing rumors of a takeover of Tableau.
Guess has issues with e-commerce, but the retailer reckons it can win in store via a Gen X appeal.
Precision manufacturer Doncasters has built a 'special cloud' of custom applications on the Salesforce platform to automate crucial processes in delivering customer orders
Enterprise hits and misses - Google Cloud outage brings lessons, as do the struggles of Dell, Nutanix and MapR
This week - debating Google's Cloud outage. Plus: Dell, Nutanix and MapR give us problematic news. Google buys Looker, and diginomica digests events. Your whiffs include an aromatic decision from Microsoft.
Businesses spend billions on the stuff, and much of it does a fair bit of good, but they would do better – and save a fair slice of money – by looking to people rather than tech investment.