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Video discussion - how the rapid evolution of digital technology and AI is changing the customer experience This article is sponsored by: Zendesk logo transparent 250x150px

In this video discussion, we hear from Zendesk's Matthias Goehler about the impact of fast-evolving digital technology, including AI, on customer experience and how businesses are adapting their CX strategies.

Screenshot of Zendesk discussion with Matthias Goehler of Zendesk and Phil Wainewright on CX and AI © Zendesk - Youtube.com

AI is transforming CX - three ways it can revolutionise your support function right now This article is sponsored by: Zendesk logo transparent 250x150px

Fast responses and resolutions to their issues are customers’ top priority - AI can make an immediate impact on the burden and complexity for customers and businesses. Zendesk's Cristina Fonseca points to three ways to get the most from AI in retail.

Global Communication Technology concept, Man hand holding Globe and Smartphone , enjoy, satisfaction to communicate with internet network information using AI for CX to link other people together © May_Chanikran - Shutterstock
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