As IT partners take on a more strategic role to advance and transform the businesses of their clients, Beata Wright of Unit4 examines why it’s up to vendors to invest in their partner ecosystem to set them up for success.
With the proliferation of cloud technologies, there’s an urgent and growing need for people with business process expertise and a rapidly fading demand for traditional technical IT experts, as Shivkumar Gopalan illustrates in Unit4’s own story.
While the fundamentals of good partnership remain the same, SaaS is a different ball game. The role of ecosystem partners, their sources of revenue, and the support they need from vendors have all changed. Beata Wright of Unit4 shares how to embrace these changes to succeed in the world of SaaS.
Customer Success isn’t just the name of a department – it’s a top-down, company-wide philosophy and responsibility to deliver an exceptional customer experience. But that’s easier said than done. Michelle MacCarthy of Unit4 shares practical steps to fulfil the customer-centric promise.
Businesses are relying more than ever on the employees who provide a people-first service. Lisa Dodman of Unit4 shares the recipe for creating a people-first culture that can be embedded within your organization.
Buying into SaaS platforms isn’t new, but many organizations still misunderstand what they’re getting into. Shivkumar Gopalan of Unit4 outlines what’s important (and what isn’t) and what's required from both the client and vendor to make it a success.
This year, the challenge of retaining employees is more important than ever. How can employers create a working environment that’s so great people simply won’t want to leave? Michel Visser of Unit4 shares practical ideas.
Finance teams using artificial intelligence (AI) are outperforming their peers — and many professionals look destined to become strategic 'influencers'. Gordon Stuart of Unit4 shares the new research revealing some intriguing shifts within businesses.
Lisa Dodman of Unit4 describes her company’s approach to workspace transformation and the guiding principles of freedom, trust and people experience which it’s following.
What kind of ERP will be right for your organization’s future? Claus Jepsen of Unit4 argues for microservices, APIs, ML-based automation, and support for developers to build value-add apps on top of the platform.
Local government reform is triggering massive organizational and technological change for UK councils. James Arvin at Unit4 looks at the scope and scale of the transformation and the technology choices for new unitary councils.
The only new normal is going to be constant change. Shiv Gopalan of Unit4 explains why organizations with inflexible business software will struggle, and how mastering change is the key to future success.
What's edge computing got to do with ERP? Claus Jepsen of Unit4 explores what edge means to enterprise software and how it can future-proof your organization
