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ServiceNow

Unlocking customer loyalty - the challenge of experience across the whole enterprise This article is sponsored by:

The latest research from ServiceNow shows that customer loyalty can shift quickly if the experience doesn't connect with their needs. Erwin-Paul Bouma breaks down the findings with an example from Manchester Airport Group.

Many Heads Connected with a Door © nomadsoulphotos - Canva.com

Interconnected processes, outstanding workflows, satisfied customers This article is sponsored by:

From processes, to employee experiences to operations - connectivity is critical to keeping your customer experience firmly in focus. Cathy Mauzaize breaks down the latest research from ServiceNow with practical advice.

Magnet and figures of people. Customer acquisition and retention © designer491 - Canva.com

The three pillars tech leaders need to build inclusive organizations This article is sponsored by:

Naz Mir, ServiceNow’s Diversity, Equity and Inclusion lead, provides practical and helpful guidance for organizations that want to continue to drive change during tough economic times.

Diversity And Inclusion. Business Employment Leadership. People Silhouettes © Andrey_Popov - Shutterstock

How low-code technology empowered ServiceNow’s finance team This article is sponsored by:

The nature of finance is often admin-intensive and requires manual intervention. Tasneem Baldiwala shares the challenges facing the ServiceNow finance team and how low-code technology and citizen development addressed some significant pain points.

Woman accountant use calculator and computer with holding pen on © lovelyday12 - Shutterstock

Whisper it — but EMEA business leaders are looking on the bright side This article is sponsored by:

Shhhh... don't tell everyone, but Detlef Krause of ServiceNow has some research findings that point to optimism for senior executives and some practical digital transformation examples.

Pop Art style comic book panel whispering in ear secrets with speech bubble, rumor, word-of-mouth concept vector illustration © durantelallera - Shutterstock

How to navigate your customer experience during the cost of living crisis This article is sponsored by:

Simon Morris of ServiceNow discusses why investing in customer experience during tough economic times is not only doable, but should be a top priority.

Rising cost of living. inflation financial crisis background © Ink Drop - Shutterstock

The four truths about implementing a successful ESG strategy This article is sponsored by:

ESG is a large and complex topic - it can be hard to know where to begin when implementing an ESG strategy. Cathy Mauzaize of ServiceNow shares four key points to getting started.

Staggered lines Quality City 4 with Text ESG and some elements of environmental social governance vector illustration graphic EPS 10 © kmingwwww - Shutterstock

No more relics – it’s time for a cutting-edge operating model This article is sponsored by:

Moving from a legacy fossil to a next-gen operating model is all fine in theory, but how does it look in the real world? Matthew Phipps of ServiceNow cuts to the practical steps organizations can take.

Dinosaur fossil old relic concept © Jill White - Pixabay

How inflation could present an opportunity for your business This article is sponsored by:

Inflation can be an opportunity to re-evaluate your business processes and equipment. Hervé Duborjal explores how pharmaceutical company Astellas approached this with ServiceNow.

Economic recession, assets bubble and currency inflation concept with manual handpump inflating a balloon with a dollar sign on it isolated on blue background © Victor Moussa - Shutterstock

Closing the skills gap - how low-code development is helping businesses accelerate digital transformation This article is sponsored by:

Hamiedha Sahebzada of ServiceNow explains why low-code is for everyone - and points to one company who is walking the low-code talk now.

Image of someone designing a process at work

The power of purpose - how businesses can stay competitive during the ‘Great Resignation’ This article is sponsored by:

Businesses are seeing 'The Great Resignation' play out in real time. Hervé Duborjal of ServiceNow shares the staps that companies can take to adapt and avoid it.

Great resignation, employee resign, quit or leaving company, people management or human resources problem concept, business people employee resign and walk through exit door © eamesBot - Shutterstock

How to make a success of the burgeoning citizen development movement This article is sponsored by:

Much has been written on the rise of the citizen developer - but how do we get it right? Jim Burke of ServiceNow shares three elements that are key to successful citizen development campaigns.

Four people's hands holding mobile devices showing analytics by rawpixel on Unsplash

Why a ‘digital control-tower’ model is key to business success This article is sponsored by:

Cathy Mauzaize of ServiceNow shares why the 'control tower' approach to managing your existing systems and data is so important - and how to make it a reality.

Control tower at Dulles airport © Falkenpost - Pixabay