How to achieve asset centricity - and why it matters
Asset centricity, in which an asset is tracked throughout its lifecycle, is core to efficient modern service management, writes Coen Jeukens from ServiceMax
Do you speak machine? Your customers may need you to
Service technicians need to learn to speak machine and work closely with automation, writes Mark Homer from ServiceMax
New thinking for service workforce talent in the digital era
When increased automation meets an ageing skilled workforce, it's time for new thinking on talent in field service, writes ServiceMax's Mark Homer
Humanity in the time of crisis - five steps for service leaders during COVID-19
Despite the COVID-19 shutdown, essential equipment still needs attention. Sumair Dutta of ServiceMax outlines five priorities for service leaders during this time
The technician as a sensor - 5 takeaways from Field Service Medical
Service plays a crucial role in the success of digital initiatives, writes Sumair Dutta of ServiceMax. Here are his five takeaways from last month's Field Service Medical conference
How AI is triaging service calls - and does it better than you
Unnecessary truck roll is the bane of many field service organizations. ServiceMax's Joe Kenny explains how AI enables proactive service and more efficient dispatch
The three biggest challenges facing equipment-centric businesses
Time to get through a maze of decision-making, says ServiceMax's Joseph Kenny.
How to energize your Field Service Workforce Management - a 3 step program
Three steps to focus on for field service leadership.
Why you should invert your business model - and how to do it
If you are looking to make the transformation and invert your business model from traditional to forward thinking, you need to ask some questions, says ServiceMax's Daniel Brabec.
Six customer-led field service learnings I picked up
Customer-led learnings are the best as they come from real-world experience. Six top tips here courtesy of Sumair Dutta.
The future of parts - from calculated hunch to intelligent prediction
Intelligent prediction promises to transform the future of parts inventory in field service, writes Joe Kenny of ServiceMax from GE Digital
Want to disrupt your business? This is the magic trio to do it
The magic formula for business success combines industrial IoT, asset performance management and intelligent field service writes Dave Hart of ServiceMax From GE Digital
Finding the true value of AI in field service – it’s all about results
Where can field service providers find the true value of AI? It's all about using data to get results says Athani Krishnaprasad of ServiceMax from GE Digital
