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Don't sell-and-forget! OEMs must service products sold through an indirect sales channel This article is sponsored by: ServiceMax logo © ServiceMax

Once a manufacturing product is sold through an indirect sales channel, it can be the end of the line for service revenue and customer relationships. Coen Jeukens of ServiceMax argues that it's time to establish a digital thread.

Infinite metallic loop digital thread concept © PIRO4D - Canva.com

Understanding the digital thread and the importance of service in extending the life of an asset This article is sponsored by: ServiceMax logo © ServiceMax

It's essential to maximize the best possible use of data available in the digital thread of assets in field service management. Joe Kenny of ServiceMax explores the key aspects and the practical achievements that manufacturers, operaters and service can realize by enabling that digital thread.

Digital technology 3D illustration. Web of global data. Network connections in the cyberspace of the future. Computer wires in an abstract © Yurchanka Siarhei - Shutterstock

Mastering complexity and global compliance in B. Braun’s field service organization This article is sponsored by: ServiceMax logo © ServiceMax

In an ever-changing and increasingly complex regulatory environment, it can be difficult to ensure compliance with medical device regulations in multiple countries. Deirdre Yee of ServiceMax delves into B. Braun's experience of transforming field service operations.

medical tech
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