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ServiceMax

Here's how manufacturers are taking the first step into outcome-based services This article is sponsored by:

For many manufacturing organizations, there isn’t an explicit demand for outcome-based services - but the tide is turning. Sumair Dutta of ServiceMax shares how and where customers are looking to their manufacturing and service partners for outcomes.

Innovative contemporary smart industry: product design, automated production line, delivery and distribution with people, robots and machinery, industry 4.0 concept © elenabsl - Shutterstock

Managing product recalls - five keys to success This article is sponsored by:

Product recalls can be stressful and complex - but they do happen. ServiceMax's Coen Jeukens shares five ways to ease the process.

Product Recall appearing behind torn brown paper © Michail Petrov - Shutterstock

Why you should put service campaigns at the heart of your go-to-market This article is sponsored by:

The cost of maintaining an asset through it's lifecycle can be a significant investment. Coen Jeukens of ServiceMax breaks down the importance of service campaigns.

Concept of Agile software development methodology, represents through cogwheels connected with cog belt © Ashalatha - Shutterstock

How do you know if you are making money on your service contracts? This article is sponsored by:

To stay proactive and predictive on service contract levels, you need to know your selling price and how to manage your margin through cost. Coen Jeukens shares his practical three-step process for ServiceMax.

Profit levels knob button. Increasing Profit Level. Wireframe hand setting profit button on highest position. Finance concept illustration of profitability or return on investment © Iurii Motov - ServiceMax

Field service works better when supply chain and service execution work together This article is sponsored by:

ServiceMax's Coen Jeukens shares the key points from conversations he has with customers when doing ride alongs on service call-outs. Read his practical takeaways that the field service industry can learn from.

Field service technicians working together supply chain © goodluz - Shutterstock

Technicians are concerned about the future of field service. Are we listening? This article is sponsored by:

Sumair Dutta of ServiceMax considers an important question of employee engagement - technicians are well-positioned when it comes to the future of field service. Are we actively seeking and valuing their opinions?

Female technician listening to field service colleague at industrial factory © TMLsPhotoG - Shutterstock

The evolution of the asset - why connected industrial equipment is crucial This article is sponsored by:

The pandemic exposed the inefficiencies that can arise from legacy equipment and a lack of asset connectivity. ServiceMax's Sumair Dutta explains what organizations need to do to realize real value from their services.

Industrial technology concept and factory automation concept © metamorworks - Shutterstock

How service organizations are unlocking asset data to boost profits This article is sponsored by:

Data is a valuable commodity, yet service leaders are still reluctant to trust asset data when it lies in disparate silos. Joe Kenny of ServiceMax asks, are you getting the most out of asset data?

Business man drilling hole to find source of information. Data asset concept of successful data mining, big data and digitization © a-image - Shutterstock

How to grow service revenue with service marketing This article is sponsored by:

Most service teams these days are charged with growing service revenues. Coen Jeukens of ServiceMax maps out the steps you need to take to achieve service revenue growth.

Gear wheels on dollar bill in growth pattern © pogonici - shutterstock

4 steps to perfect your technician upsell strategy This article is sponsored by:

Trusted relationships with service providers can quickly sour when upselling doesn't add value to the customer. Sara Cerruti of ServiceMax outlines four tips to empower field technicians with the skills to build customer value.

Wrenches and dollar bills in the back pocket of blue jeans © Larisa Rudenko - Shutterstock

Why are sales leaders taking over service? This article is sponsored by:

Sales DNA and the heart of service can seem like polar opposites - but the benefits of combining the two can make all the difference. Coen Jeukens of ServiceMax shares his experiences of making sales and service work in collaboration.

Over shoulder view of sales leader and service management in corporate meeting with data on laptop screen © fizkes - Shutterstock

Orange to green - using a Customer Distress Index to strengthen proactive support This article is sponsored by:

Resolving issues proactively is an essential part of field service management. Sumair Dutta of ServiceMax takes a deep dive into creating a Customer Distress Index

White attention sign inside yellow binary tunnel on orange background © 42pixels - Shutterstock

How to make sure AR and VR have a big impact on the future of field service management This article is sponsored by:

AR and VR are set to bring practical benefits to Field Service Management. ServiceMax's Joe Kenny explains why an asset-centric approach will boost their impact

Augmented reality concept. Hand holding tablet with AR service technician in smart factory background © Zapp2Photo - Shutterstock