ServiceMax

How do you know if you are making money on your service contracts? This article is sponsored by: ServiceMaxLogo-PrimaryBlueGreen

To stay proactive and predictive on service contract levels, you need to know your selling price and how to manage your margin through cost. Coen Jeukens shares his practical three-step process for ServiceMax.

Profit levels knob button. Increasing Profit Level. Wireframe hand setting profit button on highest position. Finance concept illustration of profitability or return on investment © Iurii Motov - ServiceMax
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Field service works better when supply chain and service execution work together This article is sponsored by: ServiceMaxLogo-PrimaryBlueGreen

ServiceMax's Coen Jeukens shares the key points from conversations he has with customers when doing ride alongs on service call-outs. Read his practical takeaways that the field service industry can learn from.

Field service technicians working together supply chain © goodluz - Shutterstock
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Technicians are concerned about the future of field service. Are we listening? This article is sponsored by: ServiceMaxLogo-PrimaryBlueGreen

Sumair Dutta of ServiceMax considers an important question of employee engagement - technicians are well-positioned when it comes to the future of field service. Are we actively seeking and valuing their opinions?

Female technician listening to field service colleague at industrial factory © TMLsPhotoG - Shutterstock
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The evolution of the asset - why connected industrial equipment is crucial This article is sponsored by: ServiceMaxLogo-PrimaryBlueGreen

The pandemic exposed the inefficiencies that can arise from legacy equipment and a lack of asset connectivity. ServiceMax's Sumair Dutta explains what organizations need to do to realize real value from their services.

Industrial technology concept and factory automation concept © metamorworks - Shutterstock
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How service organizations are unlocking asset data to boost profits This article is sponsored by: ServiceMaxLogo-PrimaryBlueGreen

Data is a valuable commodity, yet service leaders are still reluctant to trust asset data when it lies in disparate silos. Joe Kenny of ServiceMax asks, are you getting the most out of asset data?

Business man drilling hole to find source of information. Data asset concept of successful data mining, big data and digitization © a-image - Shutterstock
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Orange to green - using a Customer Distress Index to strengthen proactive support This article is sponsored by: ServiceMaxLogo-PrimaryBlueGreen

Resolving issues proactively is an essential part of field service management. Sumair Dutta of ServiceMax takes a deep dive into creating a Customer Distress Index

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How to make sure AR and VR have a big impact on the future of field service management This article is sponsored by: ServiceMaxLogo-PrimaryBlueGreen

AR and VR are set to bring practical benefits to Field Service Management. ServiceMax's Joe Kenny explains why an asset-centric approach will boost their impact

Augmented reality concept. Hand holding tablet with AR service technician in smart factory background © Zapp2Photo - Shutterstock
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