Looking back to look forward - Sumair Dutta reflects on the last twelve months in field service management at ServiceMax and how lessons can be applied in the future.
In an ever-changing and increasingly complex regulatory environment, it can be difficult to ensure compliance with medical device regulations in multiple countries. Deirdre Yee of ServiceMax delves into B. Braun's experience of transforming field service operations.
As customers increasingly demand remote service, how are organizations responding? Sumair Dutta breaks down the three key points from ServiceMax's latest field service research, and what this means for technicians.
For many manufacturing organizations, there isn’t an explicit demand for outcome-based services - but the tide is turning. Sumair Dutta of ServiceMax shares how and where customers are looking to their manufacturing and service partners for outcomes.
Product recalls can be stressful and complex - but they do happen. ServiceMax's Coen Jeukens shares five ways to ease the process.
The cost of maintaining an asset through it's lifecycle can be a significant investment. Coen Jeukens of ServiceMax breaks down the importance of service campaigns.
To stay proactive and predictive on service contract levels, you need to know your selling price and how to manage your margin through cost. Coen Jeukens shares his practical three-step process for ServiceMax.
ServiceMax's Coen Jeukens shares the key points from conversations he has with customers when doing ride alongs on service call-outs. Read his practical takeaways that the field service industry can learn from.
Sumair Dutta of ServiceMax considers an important question of employee engagement - technicians are well-positioned when it comes to the future of field service. Are we actively seeking and valuing their opinions?
The pandemic exposed the inefficiencies that can arise from legacy equipment and a lack of asset connectivity. ServiceMax's Sumair Dutta explains what organizations need to do to realize real value from their services.
Data is a valuable commodity, yet service leaders are still reluctant to trust asset data when it lies in disparate silos. Joe Kenny of ServiceMax asks, are you getting the most out of asset data?
Most service teams these days are charged with growing service revenues. Coen Jeukens of ServiceMax maps out the steps you need to take to achieve service revenue growth.
Trusted relationships with service providers can quickly sour when upselling doesn't add value to the customer. Sara Cerruti of ServiceMax outlines four tips to empower field technicians with the skills to build customer value.
