Most service teams these days are charged with growing service revenues. Coen Jeukens of ServiceMax maps out the steps you need to take to achieve service revenue growth.
Trusted relationships with service providers can quickly sour when upselling doesn't add value to the customer. Sara Cerruti of ServiceMax outlines four tips to empower field technicians with the skills to build customer value.
Resolving issues proactively is an essential part of field service management. Sumair Dutta of ServiceMax takes a deep dive into creating a Customer Distress Index
AR and VR are set to bring practical benefits to Field Service Management. ServiceMax's Joe Kenny explains why an asset-centric approach will boost their impact
Remote working is here to stay - Kieran Notter of ServiceMax outlines how field service vendors switch from survival to growth
Resellers must embrace change and take a proactive approach to managing service contracts. Joe Kenny of ServiceMax explains how field service automation can help
As service organizations move to outcome-based contracts, real-time data transparency allows asset-centric customer service delivery, writes Mohan Rajagopalan of ServiceMax
Asset centricity, in which an asset is tracked throughout its lifecycle, is core to efficient modern service management, writes Coen Jeukens from ServiceMax
Service technicians need to learn to speak machine and work closely with automation, writes Mark Homer from ServiceMax
When increased automation meets an ageing skilled workforce, it's time for new thinking on talent in field service, writes ServiceMax's Mark Homer