Once a manufacturing product is sold through an indirect sales channel, it can be the end of the line for service revenue and customer relationships. Coen Jeukens of ServiceMax argues that it's time to establish a digital thread.
Closing the digital loop between product data and physical assets - Coen Jeukens of ServiceMax digs into why these connections are so compelling in field service.
Predictive analytics is increasingly the bedrock of modern field service but offers so much more. Sumair Dutta of ServiceMax examines the opportunities from knowledge harvesting.
Asset data is already delivering intelligent insights on customers and machines. Joe Kenny of ServiceMax looks at how to take advantage of this opportunity to really transform around customer needs.
Can ChatGPT help drive automation and deliver change in how organizations recruit skills, manage existing engineers and improve field services work? Sumair Dutta from ServiceMax investigates.
It's essential to maximize the best possible use of data available in the digital thread of assets in field service management. Joe Kenny of ServiceMax explores the key aspects and the practical achievements that manufacturers, operaters and service can realize by enabling that digital thread.
Looking back to look forward - Sumair Dutta reflects on the last twelve months in field service management at ServiceMax and how lessons can be applied in the future.
In an ever-changing and increasingly complex regulatory environment, it can be difficult to ensure compliance with medical device regulations in multiple countries. Deirdre Yee of ServiceMax delves into B. Braun's experience of transforming field service operations.
As customers increasingly demand remote service, how are organizations responding? Sumair Dutta breaks down the three key points from ServiceMax's latest field service research, and what this means for technicians.
For many manufacturing organizations, there isn’t an explicit demand for outcome-based services - but the tide is turning. Sumair Dutta of ServiceMax shares how and where customers are looking to their manufacturing and service partners for outcomes.
Product recalls can be stressful and complex - but they do happen. ServiceMax's Coen Jeukens shares five ways to ease the process.
The cost of maintaining an asset through it's lifecycle can be a significant investment. Coen Jeukens of ServiceMax breaks down the importance of service campaigns.
To stay proactive and predictive on service contract levels, you need to know your selling price and how to manage your margin through cost. Coen Jeukens shares his practical three-step process for ServiceMax.
