Your candidate will screen you now! Questions organizations need to ask themselves in the new war for talent
How well is your company positioned to win the new war for talent? Salesforce's Mathew Sweezey and Karen Mangia have some useful questions to ask yourself.
In a future of unknowables, digital emergence has barely begun
As life moves beyond the pandemic with increased freedoms and capabilities, Peter Coffee of Salesforce ponders on what the future holds for technology and the supply curve.
Solving the skills gap - how organizations can build the future workforce
Digital transformation has developed at speed out of necessity - but digital skills have yet to catch up. Simon Mulcahy shares the challenges faced by enterprises and how they can commit to closing the skills gap.
How data and application integration can power a post-pandemic recovery
API-led connectivity could be a crucial enabler of business recovery post-COVID, says MuleSoft's Ian Fairclough.
As the world begins to re-open, businesses must build on customer service successes - or fall behind
The emphasis on stellar customer service won’t just go away; rather, with society re-opening, market demand for customer support will remain as strong as ever, says Salesforce's Dana Chery.
Get ready for future-ready manufacturing
Manufacturers who are future-ready will have a competitive lead over their more laggardly rivals, says Salesforce's John Kelleher.
Outcomes are the next evolution of Customer Experience
Outcomes are the new customer experience, say Salesforce's Matthew Sweezey and Karen Mangia.
Think four years ahead, but execute in one for digital transformation
COVID has led to an acceleration of digital transformation efforts, but that has implications for planning ahead, says Salesforce's Peter Coffee.
Why 2021 will be the year of the API
The road to customer success is paved with APIs, says Mulesoft's Ian Fairclough. Here's why.
A year of leading through change
Learnings from 2020 can inform 2021, says Salesforce's Steve Corfield.
Why expanding integration is the key to driving digital success
Empower your user integrators for a more connected experience, says MuleSoft's Paul Crerand.
How to win in the customer service rush during the Holiday returns season
'tis the season to take back unwanted gifts..some customer service advice from Salesforce's Mark Abramowitz.
Why data is your most valuable business asset in achieving resilience
Businesses need to tap into data more effectively to build resilience, says Tableau's Tony Hammond.
