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Transforming field service, from the inside out This article is sponsored by: IFS logo

Too much digital, not enough transformation - it’s time for a mindset shift when implementing change in field service management, writes Christian Pedersen of IFS.

Field service engineer holds helmet in front of high-voltage transformer © Oxanaso - shutterstock
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At your service - how manufacturing is embracing the global shift towards servitization This article is sponsored by: IFS logo

Michael Ouissi of IFS looks at why smart manufacturers no longer consider maintenance and servicing a ‘necessary evil’ but rather a means to enhance customer relationships and increase revenue.

People working with Hi-Tech technology system control in servitized connected factory workflow, infographic of industry 4.0 concept © Hangouts Vector Pro - Shutterstock
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Mapping a path to industry success through the ecosystem of systems This article is sponsored by: IFS logo

Every organization has a complex mix of traditional applications, functional components, and external partnerships. Christian Pedersen of IFS argues for a better approach to human-machine co-ordination to achieve the Moment of Service.

Modern science or technology abstract background using cogwheel. Wireframe spot surface illustration © Omelchenko - Shutterstock
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Humanization – fueling customer service today and in the future This article is sponsored by: IFS logo

Knowing what customers really want and need - the good, the bad, and the ugly - is critically important for service improvement. But businesses need to take it a step further to make it count. Michael Ouissi of IFS makes the case.

Electrical and instrument operator calibrate level transmitter at offshore oil and gas wellhead remote platform, Onsite service worker. © Oil and Gas Photographer - Shutterstock
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Manufacturers are embracing the ESG imperative - now they must find the technology to bring it to life This article is sponsored by: IFS logo

Manufacturing executive teams need an ERP system that goes beyond compliance to satisfy ESG-related demands. Christian Pedersen shares key takeaways from the latest IFS sustainability report on the important enablers.

ESG, Environmental, social and corporate governance. Green Moisture Leaf with Droplet Water Embracing a Handmade Globe. © Black Salmon - Shutterstock
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Why customer engagements today are all about business outcomes This article is sponsored by: IFS logo

Michael Ouissi of IFS considers the impact of change management and trust - and why it's essential to achieving successful business outcomes.

Support or help employee to progress and achieve business target, leadership solution to overcome obstacle concept, businessman manager draw line as a bridge to help team members to cross the cliff © eamesbot - Shutterstock
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Where physical meets digital – how digital twins are unearthing new insights for asset-intensive organizations This article is sponsored by: IFS logo

Digital twins can increase predictability of future maintenance of mission-critical, high-cost, and often complex assets, thereby lowering risk for organizations in asset-intensive industries. Michael Ouissi, Chief Customer Officer, IFS, examines the value for three such industries.

digital twin concept machine learning © local_doctor - Shutterstock
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Gaia Herbs boosts consumer confidence with supply chain transparency and traceability This article is sponsored by: IFS logo

Jason Phillips of Gaia Herbs shares how integrating IFS Cloud has helped to streamline production, provide support to customers and staff while prioritizing sustainability and quality.

Farmworkers planting seedlings at Gaia Herbs farms © Gaia Herbs
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How Aston Martin Cognizant Formula One Team steers efficiency and compliance in its pursuit of F1 excellence This article is sponsored by: IFS logo

F1's decision to put a spending cap on improving car performance has leveled the playing field for teams. Robert Yeowart of the Aston Martin Cognizant Formula One Team explains how they've implemented IFS to achieve their 'moment of service' within these regulations.

Racing team support in stadium analysing data and activity on monitors © Aston Martin Cognizant Formula One™ Team
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How will electric utilities survive? By truly embracing service This article is sponsored by: IFS logo

The old utility model is under threat, says Michael Ouissi of IFS. Electric utility companies can fight back by doing what they were always designed to do - provide a service, and a unified customer experience.

Electric utilities supply chain manager showing renewable energy industry concept for alternative generation sources © LeoWolfert - Shutterstock
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How AI is helping you get your burger on time This article is sponsored by: IFS logo

The food service industry and its equipment are growing in complexity, while expectations for immediate, reliable service are so strong that Artificial Intelligence is becoming an attractive tool, writes Gyner Ozgul, Chief Operating Officer at Smart Care, an IFS customer.

Smart Care technician repairing oven © Smart Care Equipment Solutions
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Don’t let IT systems stop manufacturing going circular This article is sponsored by: IFS logo

Manufacturing is going through a sea change of reducing landfill and reusing raw materials. Michael Ouissi shares in-the-trenches insights from an IFS customer and analysts on why manufacturers will evolve to master new business and logistical disciplines for the circular economy.

Manufacturing - metalworking on lathe grinder with flying sparks © Vadim Ratnikov - shutterstock
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Prioritizing service? Here’s why you need to go deep This article is sponsored by: IFS logo

It’s good that companies should worry about service, says Michael Ouissi of IFS. But bear in mind that complete service enablement requires changes to processes and core systems underpinning the business

Man providing fridge repair service with customer © Elnur - Shutterstock
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