How will electric utilities survive? By truly embracing service
The old utility model is under threat, says Michael Ouissi of IFS. Electric utility companies can fight back by doing what they were always designed to do - provide a service, and a unified customer experience.
How AI is helping you get your burger on time
The food service industry and its equipment are growing in complexity, while expectations for immediate, reliable service are so strong that Artificial Intelligence is becoming an attractive tool, writes Gyner Ozgul, Chief Operating Officer at Smart Care, an IFS customer.
Don’t let IT systems stop manufacturing going circular
Manufacturing is going through a sea change of reducing landfill and reusing raw materials. Michael Ouissi shares in-the-trenches insights from an IFS customer and analysts on why manufacturers will evolve to master new business and logistical disciplines for the circular economy.
Prioritizing service? Here’s why you need to go deep
It’s good that companies should worry about service, says Michael Ouissi of IFS. But bear in mind that complete service enablement requires changes to processes and core systems underpinning the business
How Cimcorp is breaking down silos to give its customers an exceptional moment of service
Cimcorp's moment of service is founded on breaking down silos to bring together data and value for its customers. Michael Ouissi of IFS explores the pressure points along the road to servitization
ERP implementation brings lean processes and increased profitability to KLN Family Brands
Pet food and snack manufacturer KLN Family Brands saw huge improvement when it replaced spreadsheet planning with a new ERP system. IT chief Lance Schultz tells the story
Digital change demands a revolution in the software vendor-customer relationship
In today's fast-moving world, software vendors must collaborate with customers to develop innovative solutions to their business needs, argues Christian Pedersen, Chief Product Officer at IFS
Remote support begins the servitization journey at Panasonic’s heating and cooling business
Karl Lowe, Head of European Service at Panasonic Appliances Air-Conditioning Europe, describes how remote product support will enhance the service Panasonic offers as it modernizes its business model
How Al Rabie brought IT and business together to weather a changing beverage market during pandemic conditions
Never mind COVID-19, a sugar tax changed the business landscape for drinks manufacturers – but an ERP upgrade helped change the dynamics, writes Michael Ouissi of IFS
Customers explain the market logic behind surging investment in digital transformation
Despite the impact of the COVID-19 pandemic, surveys suggest customers are investing more in digital transformation. Michael Ouissi of IFS examines why.
Re-engineering the business from a distance—it’s still about people
Successful software implementations were never just about the technology. the pandemic brought this reality into sharp focus. This is what we saw.
HR’s mission in uncertain times – go beyond stats and get personal
The sudden need to work remotely has brought the people skills of HR to the fore. IFS Chief People and Culture Officer Jane Keith shares some tips on managing through uncertain times
The Blue Data Thread that connects Rolls-Royce to its customers and improves business outcomes
Engine maker Rolls-Royce is known as a leader in servitization. Nick Ward from Rolls-Royce explains the 'Blue Data Thread' behind IntelligentEngine, its next chapter
