Every business has Moments of Service that are judged by customers. Alex Rumble of IFS highlights the customer view of those moments - and how organizations can achieve their own.
Why does business transformation sometimes go astray? Sal Laher of IFS shares three critical areas where businesses can avoid pitfalls and take practical steps to keep projects on track.
Too much digital, not enough transformation - it’s time for a mindset shift when implementing change in field service management, writes Christian Pedersen of IFS.
Michael Ouissi of IFS looks at why smart manufacturers no longer consider maintenance and servicing a ‘necessary evil’ but rather a means to enhance customer relationships and increase revenue.
Every organization has a complex mix of traditional applications, functional components, and external partnerships. Christian Pedersen of IFS argues for a better approach to human-machine co-ordination to achieve the Moment of Service.
Knowing what customers really want and need - the good, the bad, and the ugly - is critically important for service improvement. But businesses need to take it a step further to make it count. Michael Ouissi of IFS makes the case.
Manufacturing executive teams need an ERP system that goes beyond compliance to satisfy ESG-related demands. Christian Pedersen shares key takeaways from the latest IFS sustainability report on the important enablers.
Michael Ouissi of IFS considers the impact of change management and trust - and why it's essential to achieving successful business outcomes.
Digital twins can increase predictability of future maintenance of mission-critical, high-cost, and often complex assets, thereby lowering risk for organizations in asset-intensive industries. Michael Ouissi, Chief Customer Officer, IFS, examines the value for three such industries.
Jason Phillips of Gaia Herbs shares how integrating IFS Cloud has helped to streamline production, provide support to customers and staff while prioritizing sustainability and quality.
F1's decision to put a spending cap on improving car performance has leveled the playing field for teams. Robert Yeowart of the Aston Martin Cognizant Formula One Team explains how they've implemented IFS to achieve their 'moment of service' within these regulations.
The old utility model is under threat, says Michael Ouissi of IFS. Electric utility companies can fight back by doing what they were always designed to do - provide a service, and a unified customer experience.
The food service industry and its equipment are growing in complexity, while expectations for immediate, reliable service are so strong that Artificial Intelligence is becoming an attractive tool, writes Gyner Ozgul, Chief Operating Officer at Smart Care, an IFS customer.
