Freshworks

How to evolve corporate culture without losing your core principles This article is sponsored by: Freshworks logo

Corporate culture plays a larger role than ever in shaping the employee experience. Suman Gopalan, CHRO at Freshworks, explains how to keep cultural values intact during changing times.

Infograph top view of team working at a round table © David Arts - shutterstock
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2022 - Chatbot fatigue, service agent recognition and social engagement This article is sponsored by: Freshworks logo

Is it time to retire the chatbot and prioritize human customer service engagement? Colin Crowley of Freshworks considers what we've learned about customer satisfaction in the pandemic - and what makes consumers happy.

  Customer support illustration set. Characters using online helpdesk platform. People asking a questions and receiving answers from helpdesk operator or chatbot © Irina Strelnikova - Shutterstock
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Five ways to empower your service agents and reap repeat customers This article is sponsored by: Freshworks logo

The old "just give us a call" approach to customer service isn't enough - consumer expectations are set much higher. Candice Mueller of Freshworks offers five ways you can empower your service agents to provide customer delight and satisfaction.

Customer service and communication concept of people in the global network. A number of avatars of people with speech bubbles and interface icons © VLADGRIN - Shutterstock
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Conversational analytics – the age of the citizen analyst This article is sponsored by: Freshworks logo

Data analysts and access to report building tools have traditionally been a constraining factor leading to bottlenecks. Preethy Padmanabhan of Freshworks makes the case for citizen analysts through data democratization.

 group of citizen analysts in conversation concept with results overhead © Mirko Grisendi - Pixabay
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Four ways you can incorporate human-centric design into customer service This article is sponsored by: Freshworks logo

The best customer service is built around what your customers need, feel and think about your brand. Mukesh Mirchandani of Freshworks shares four ways to put customers first in platform design

customers
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