I was flabbergasted when British Gas dealt with a holiday problem courteously and efficiently after its web app let me down
What are we to make of the ‘nightmare before Christmas’ from the grand-sounding Global Social Media Impact Study, a European Union-funded research programme which purports to have studied respondents aged 16 to 18 in eight countries for 15 months and found Facebook use was in sharp decline?
How cloud works, what Europe thinks of it, and its potential to transform the enterprise: Phil concludes his review of the year
Jon's cheeky week in review of which enterprise software articles hit (or didn’t) on diginomica & beyond - for week ending December 29, 2013.
Innovation can cause serious reactions among legislators and incumbent players. Here are three industry example.
Nerd Nite is a cool phenomenon that makes learning fun. But are the lessons for the enterprise?
Over the past 8 months we’ve picked up on Accenture’s ambitions in the digital business space. While to most of us perhaps Accenture remains the ‘big ticket outsourcing’ behemoth of old, the firm has been transitioning itself into new markets with its digital push front and centre.
Here's my rundown of the best of the enterprise customer experience on diginomica in 2013.
How does Santa get presents to children all over the world on Christmas Eve? Social networking and crowdsourcing, of course!
Logic would suggest we learn to trust the math ahead of intuition yet that often seems hard to do. Where's the evidence to trust algorithms and how do we get there?
I believe 2014 will be a transition year for SAP of a kind we've not seen before. Here's why.