The recent chicken shortage at KFC in the UK shows the value of linking up customer experience (CX) and supply chain writes Infor's Greg Kefer
Salesforce acquires CloudCraze to bring its B2B e-commerce capabilities into Commerce Cloud, expanding commerce and quote-to-cash market reach
CRM chief Mike Rosenbaum tells us how Salesforce Essentials puts SMBs right at the heart of the cloud giant's sales and customer service products
Communications service provider Twilio takes on legacy giants with Twilio Flex, an enterprise PaaS for the contact center
Coupa ended fiscal 2018 with a quarterly profit and an expanding footprint of new and expanded customers looking for a platform provider.
Accenture sees a bold new age of "citizen AI" ahead. But there's a warning attached: we better get testing right. Here's what Accenture told me about their efforts to root out data and algorithmic bias.
If health is "the new skinny" and wellness is a priority, there are disruptive opportunities for Fitbit and Weight Watchers.
With IPO looming, cloud content collaboration leader Dropbox inks a deal with Salesforce to boost its enterprise profile and the CRM vendor's Quip platform
I've been looking hard at push notifications for our content but as a team, we're unclear whether readers will love it or hate it. Here's the case from both sides. You decide.
Artificial intelligence brings automation and insight, but the CFO’s role as strategist, operator, catalyst and steward cannot be done by machines writes Unit4's Matthias Thurner
The EU will look to build a framework, based on expert input, on the thorny ethical and legal issues surrounding artificial intelligence (AI).
Paddy Power Betfair has completed the necessary platform integration following the merger, but that's come at a price as the firm's lost digital leadership to rivals. Time to play catch-up.
"Don't do an ML science experiment" - Mike Salvino on machine learning misconceptions, and what to do about them
Machine learning misconceptions can sink an AI project. That was Mike Salvino's message to the service industry pros at HfS FORA New York City. Here's his ML pitfalls - and how to avoid them.