Orange to green - using a Customer Distress Index to strengthen proactive support
Resolving issues proactively is an essential part of field service management. Sumair Dutta of ServiceMax takes a deep dive into creating a Customer Distress Index
How to make sure AR and VR have a big impact on the future of field service management
AR and VR are set to bring practical benefits to Field Service Management. ServiceMax's Joe Kenny explains why an asset-centric approach will boost their impact
Kawasaki Engines needed to make a shift from siloed data to a clearer view of the customer, with the help of Salesforce.
Top 6 smart manufacturing tech trends that are here to stay in 2021
This year manufacturers were forced to change the way they use technology - and there was no looking back. Plex System's Jerry Foster shares six trends in manufacturing tech to look for in 2021
Office workers may have been obliged to work from home with the coming of the first pandemic lockdown, but many took to it readily, and many companies realised it had many advantages without causing their world to cave in. The trickier problem will come when the same idea is applied to manufacturing tasks.
Creating a manufacturing world without product recalls
Is it possible to eradicate product recalls and remove waste in the manufacturing supply chain? Anurag Garg of Plex Systems talks through the steps to proactively prevent recalls
Custom on-demand manufacturing is changing the way things are made.
ERP implementation brings lean processes and increased profitability to KLN Family Brands
Pet food and snack manufacturer KLN Family Brands saw huge improvement when it replaced spreadsheet planning with a new ERP system. IT chief Lance Schultz tells the story
The future of work – an automation boom is closer than it may appear, and manufacturing is leading the way
Automation in manufacturing continues to grow in the wake of COVID-19. Jerry Foster from Plex looks at what the data says about the future of work on the factory floor
Alice Williams of Schneider Electric on customer service, accelerated digitization and the future of work.
Remote support begins the servitization journey at Panasonic’s heating and cooling business
Karl Lowe, Head of European Service at Panasonic Appliances Air-Conditioning Europe, describes how remote product support will enhance the service Panasonic offers as it modernizes its business model
An interview with Software AG CTO Bernd Gross on what the human and technology disconnects of the fractured enterprise mean for IoT
August was an unusual month for enterprise software. ERP for manufacturing might see a nice uplift coming while HR organizations are fighting some tough issues. Regardless of the sector, there was a lot of big news.
