Shifting from waterfall development practices to agile, DevOps and low-code isn’t easy - but Zurich Insurance UK has seen huge benefits for the business.
IT and business leads at SXM Media talk about lessons learned as they work in close collaboration to automate manual processes in revenue operations
Rapid growth meant New Relic had to find a new telemetry architecture solution - Wendy Shepperd shares the scaled up solution and the lessons learned.
Going digital over the past decade has transformed the operations of New England life safety business Fire Equipment, enabling rapid expansion and helping it adapt to the pandemic.
UK’s biggest commercial TV program maker ITV says pandemic ‘Escape Room’ cyber-training turned an unpopular course into one staff now can’t get enough of.
The return-to-office debate has an unwelcome reprieve, thanks to the Delta variant. But will we get better hybrid policies on the other side? I'm skeptical, but there is new data to consider. Here's my take on that - and what employers are overlooking.
There is still time to salvage fall events with effective hybrid options - but time is running short. Event planners who don't make changes are putting attendees in a tough spot, especially those with health concerns. We need a better approach.
The past year’s upheaval is an ongoing invitation to explore the innovative use of space, authentic inclusivity, and the democratization of knowledge. Zendesk's Fidelma Butler outlines the pillars of post-pandemic collaboration.
Companies addressing their remote working policies face an ultimatum - change, or lose talent to competitors. Chris Pope of ServiceNow speaks to Chris Herd, FirstBase HQ about reaping the benefits of hybrid working.
Freshworks - shifting IT service management to enterprise-wide service management for better experiences
A recent study carried out by IDG on behalf of Freshworks also found that some of the benefits of applying AI to ITSM/ITOM are not being realized - we explore why.
Global consultancy firm Accenture is consolidating its data, processes and systems onto ServiceNow to create a ‘single pane of glass’ for service and operations management.
IT and business teams need to work together to focus on customer experience. Paul Crerand of MuleSoft shares why organizations need to spark an innovation revolution, for Salesforce.
"We have learned and we've learned very quickly" - CEO Seth Ravin points to customer successes as Rimini Street turns in solid Q2
Revenue growth, new customers and an evolving sales approach - Seth Ravin on a successful Q2.