Life sciences firm BioTek has been using ServiceMax's Zinc collaborative messaging offering for six years, but the past 12 months of the COVID pandemic has seen uptake soar.
PagerDuty continued to grow during the COVID-19 pandemic, as buyers recognised that operations management is critical in a digital, always-on environment.
With more and more as-a-Service business models out there, isn’t it time to eliminate the often manual, spreadsheet-driven pricing of services? Here’s a look at Zimit and other changes in the services value chain.
Once archetypal 'frenemies', Salesforce and ServiceMax are now BFFs - and there's good reason for that, argues Salesforce's Denise Dresser.
AIOps has become an embedded part of technology language in the last few years, but is still shrouded in misinformation. Guy Fighel of New Relic busts seven myths to demystify AIOps
Maximize 2021 - ServiceMax CEO Neil Barua on supporting the field service sector through an inspirational year
ServiceMax CEO Neil Barua reflects on a busy 12 months as customers on the frontline of the COVID crisis looked to the field service management firm for the tools to help them fulfil their critical roles.
The latest release from ServiceNow - Quebec - adds Creator Workflows to the Now platform, enabling low-code developers to reimagine broken or difficult processes.
Today, IFS kicked off one of the biggest news days in their corporate history with the launch of IFS Cloud. But what is driving this shift? And why is the phrase "moment of service" in the middle of all this? That's enough for a meaty discussion with IFS CPO Christian Pedersen.
Paul Smith, President of EMEA at ServiceNow and Executive Sponsor of ServiceNow’s Women at Now group, discusses what it means to be a good ally.
A new Deloitte survey finds that XaaS - Everything-as-a-Service - is the mainstream choice when buying enterprise IT. We look at lessons learned at Software AG and other tech vendors on the journey to XaaS
CEO Bill McDermott describes how he adjusted the sales process at ServiceNow to appeal to the C-Suite and to focus on solving the big problems.
Rimini Street exits 2020 with solid growth as clients look for support and savings in a COVID-hit world
COVID's impact on 2020 was a double-edged sword of opportunity and challenge, says Rimini Street CEO Seth Raven.
Sales, Marketing and continuous learning - an Allego CRO perspective.