Four steps your company can take to transform the customer experience
Improving the customer experience starts with a transparent, objective view of their needs and how your business measures up to meeting them. Scott Baitos of FinancialForce shares four keys to customer success.
Why you should adopt flexible software for success in mastering change
The only new normal is going to be constant change. Shiv Gopalan of Unit4 explains why organizations with inflexible business software will struggle, and how mastering change is the key to future success.
ServiceNow doesn’t usually go big on acquisitions, but it sees an opportunity to bring observability for application performance management to its ITSM suite of tools.
Creating the ‘Nirvana’ experience to underpin your workflow
Happy customers and happy employees is a combination that companies strive for. Jane Pettman of ServiceNow explains how that nirvana experience or experience economy can be achieved.
A UK/India Enhanced Trade Partnership is a positive development, but there's still work to do on a full free trade deal.
Freshworks CEO Girish Mathrubootham wants to help companies who don't have a $300 million budget to engage digitally with their customers. Here's the plan...
The concept of mindfulness has been around in corporate life for over a decade now. But could it be prove to be the answer in helping to smooth employees’ transition back to work post-lockdown?
Cut your losses or reevaluate? The five key IT investment questions to ask
Whether your company is at the stage of survive, stabilize or thrive, IT investment decisions shouldn't be made lightly. Sebastian Grady of Rimini Street shares five key questions to consider before making a final choice.
The global economy is opening up again as vaccine programs take effect, but organizations need to face up to the workflow challenges ahead in the new Vaccine Economy ahead.
A new survey of CFO thinking on IT investment choices reveals the financial and technological backdrop to decisions whether to migrate ERP to the cloud or leave it where it is
Influential think tank Institute for Government has published a report that outlines how the British civil service should be approaching its strategy towards skills.
Don't waste a crisis! As COVID struck, Channel 4's digital focus accelerated to great success, says the broadcaster's CEO Alex Mahon.
The latest AI adoption report from O’Reilly - a think tank set up by the influential Tim O’Reilly - sees some interesting shifts happening in the enterprise.
Something happened on the way to IT automation - ERP got left behind. If we're going to solve this, we need new models for ERP transformation. Today, diginomica welcomes a fresh voice in this discussion - Avantra.
Dear CIO - get off your ERP island
For too long, the ERP team (and its data) has been marooned. John Appleby of Avantra explains why now is the time for CIOs to bring ERP off the island - and into true workflow automation. The burning question: can AIOps help?
In its spring release, FinancialForce delivers a customer engagement dashboard for service businesses that goes all the way back to the GL
