Government IT debacle shocker! Sadly, not really, but have we become brutalized into accepting failure as a key component of digital service delivery in government?
ATCO Frontec has some words of wisdom for when it comes to jumping from manual processes to a cloud-based system like ServiceMax - go slow.
A new white paper on plugging the robotics and AI skills gap in the UK is published, but what’s really needed is a complete change of attitude.
Talking priorities for Salesforce UK and Ireland in the Vaccine Economy with Zahra Bahrololoumi.
ServiceMax CEO Neil Barua is dogmatic about ServiceMax focusing all of its efforts on getting the right tools in the hands of field service engineers and technicians.
Prime Minister Boris Johnson gave a speech this week aimed at ‘levelling up’ the country - where skills and education form a key focus.
ServiceMax goes public, with its relationship with Salesforce coming up time and again as the pitch is made for this latest evolution of the field service giant.
Tercera gives a voice to the next generation of cloud consultancies as we welcome the investment firm to diginomica's partner family
Today diginomica unveils our latest accessibility innovation with the introduction of dyslexic-mode content. Here's why.
I don't hear ERP support referred to as "service excellence" often. Over the years, ERP vendors have not exactly won over customers with their support experience. But is that changing? Oracle's Maz Songerwala says yes. Here's his ambitious plan - and my take.
I have a chip on my shoulder about re-skilling - and what I see as an over-emphasis on external talent. But Visier's Ian Cook has a different take, and the field stories to back it. Here's five keys to re-skilling from our exchange.
Taking an Uber to the office is a brilliant customer experience for Freshfields Louis Roman. The trick now is to replicate that in professional services at an elite global law firm.
COVID has led to massive digital transformation acceleration. It's also exposed the digital skills gap all the more painfully.
Your candidate will screen you now! Questions organizations need to ask themselves in the new war for talent
How well is your company positioned to win the new war for talent? Salesforce's Mathew Sweezey and Karen Mangia have some useful questions to ask yourself.
Can professional services firms improve chargeability, profitability and more with a new generation of apps? AI-powered Zero has some tech and proof-points.
Tug-of-war - digital transformation and IT budget allocations
IT spend priorities need to stand up to scrutiny as leadership teams need to allocate budgets effectively. Crystal Miceli of Ivanti shares suggestions and scenarios for decision making.
