University of Texas at San Antonio betters employee experience with ServiceNow - learnings and benefits
UT San Antonio has been engaged in an extensive ServiceNow rollout over the past two years - including everything from ITSM to HR.
More stories
Beware the commoditization trap - how can professional services differentiate in the new normal?
Your business has changed – your clients have likely changed, too. Brian Siefkes of Sage Intacct explores the critical role of finance in avoiding the commoditization pitfall.
How CDW transformed into a professional services business, with ServiceNow as the platform for change
When it comes to transformation stories, give me something ambitious. That's exactly what I got from CDW's presentation at Now at Work 2021. It's about changing your business to deliver what your customers want - and embracing a platform to drive those changes.
Envision, create, validate, communicate - the four keys to Beckton Dickinson's ServiceNow journey
There are a series of important principles that should underpin a ServiceNow roll out, as BD's Trisha Johnson explains.
Is it time for enterprise architectures to be redrawn?
Enterprise architecture, and enterprise architects, need to modernize and become service-oriented
EVOLVE21 – how Huntington Bank is making data understandable for all
Speaking at EVOLVE21, Huntington Bank outlines its quest to create metadata definitions that will be understandable for users across the organization when they query data.
EVOLVE21 - Rocket Software brings open source to the mainframe for 'modernization in place'
An interview with Rocket Software founding CEO Andy Youniss and his successor Milan Shetti, reflecting on mainframe modernization with the aid of open source software.
The levels of AIOps maturity - three KPIs your IT operations teams should live and breathe
The inherent nature of IT issue resolution is reactive - there has to be a better way. John Appleby of Avantra shares three KPIs that can take control of AIOps maturity levels - and why it matters.
conXion 2021 - in the zone with Geoffrey Moore
Building a connected enterprise is crucial, says Geoffrey Moore. Zonal thinking can help organizations put true transformation in place.
EVOLVE21 - time for IT modernization to embrace the mainframe
Next week's Evolve21 event highlights IT modernization trends and approaches in which mainframe computing continues to play a vital role
Why post-pandemic IT is stronger, more critical and innovative
The main points from the Spiceworks state of IT survey - along with data from other surveys - bolster a narrative of an IT that is emerging from the pandemic stronger, but very different.
A digital transformation status report - encouraging progress (unless you're in HR), according to Valoir's global study
Digital transformation got a boost from the COVID crisis, but can it continue to happen at the pace of the past 18 months? A new global study from Valoir is encouraging, unless you work in HR
Bringing digital tools to field service technicians? For ServiceMax CEO Neil Barua, it's personal
ServiceMax CEO Neil Barua talks about the company's mission, earnings and partners - and why he wants service technicians to get the digital tools they deserve
How service organizations are unlocking asset data to boost profits
Data is a valuable commodity, yet service leaders are still reluctant to trust asset data when it lies in disparate silos. Joe Kenny of ServiceMax asks, are you getting the most out of asset data?
