Improving the customer experience starts with a transparent, objective view of their needs and how your business measures up to meeting them. Scott Baitos of FinancialForce shares four keys to customer success.
Happy customers and happy employees is a combination that companies strive for. Jane Pettman of ServiceNow explains how that nirvana experience or experience economy can be achieved.
A UK/India Enhanced Trade Partnership is a positive development, but there's still work to do on a full free trade deal.
Fresh thinking - how Freshworks plans to tell its ‘CRM++’ story to everyone, not just those with $300 million to spend
Freshworks CEO Girish Mathrubootham wants to help companies who don't have a $300 million budget to engage digitally with their customers. Here's the plan...
The concept of mindfulness has been around in corporate life for over a decade now. But could it be prove to be the answer in helping to smooth employees’ transition back to work post-lockdown?
Whether your company is at the stage of survive, stabilize or thrive, IT investment decisions shouldn't be made lightly. Sebastian Grady of Rimini Street shares five key questions to consider before making a final choice.
Turning the lights back on in the Vaccine Economy - the biggest workflow challenge of our time and one that ServiceNow CEO Bill McDermott aims to meet
The global economy is opening up again as vaccine programs take effect, but organizations need to face up to the workflow challenges ahead in the new Vaccine Economy ahead.
A new survey of CFO thinking on IT investment choices reveals the financial and technological backdrop to decisions whether to migrate ERP to the cloud or leave it where it is
Influential think tank Institute for Government has published a report that outlines how the British civil service should be approaching its strategy towards skills.
A tale of two broadcasters - how Channel 4 balances fact with feel as it leans into data to power digital transformation
Don't waste a crisis! As COVID struck, Channel 4's digital focus accelerated to great success, says the broadcaster's CEO Alex Mahon.
The latest AI adoption report from O’Reilly - a think tank set up by the influential Tim O’Reilly - sees some interesting shifts happening in the enterprise.
In its spring release, FinancialForce delivers a customer engagement dashboard for service businesses that goes all the way back to the GL