Okay, FinancialForce proved one thing – their development folks have been busy this year, pandemic notwithstanding. Here’s a synopsis of some of their bigger Fall release announcements.
Doing right by customers and learning to be proud of working in banking - how TSB assures its enterprise with ServiceNow
Banking has emerged from the COVID crisis with some credit, argues Suresh Viswanathan, Chief Operating Officer at TSB. ServiceNow is playing its part in making that a reality.
Beware the commoditization trap - how can professional services differentiate in the new normal?
Your business has changed – your clients have likely changed, too. Brian Siefkes of Sage Intacct explores the critical role of finance in avoiding the commoditization pitfall.
How CDW transformed into a professional services business, with ServiceNow as the platform for change
When it comes to transformation stories, give me something ambitious. That's exactly what I got from CDW's presentation at Now at Work 2021. It's about changing your business to deliver what your customers want - and embracing a platform to drive those changes.
Envision, create, validate, communicate - the four keys to Beckton Dickinson's ServiceNow journey
There are a series of important principles that should underpin a ServiceNow roll out, as BD's Trisha Johnson explains.
Enterprise architecture, and enterprise architects, need to modernize and become service-oriented
EVOLVE21 – how Huntington Bank is making data understandable for all
Speaking at EVOLVE21, Huntington Bank outlines its quest to create metadata definitions that will be understandable for users across the organization when they query data.
EVOLVE21 - Rocket Software brings open source to the mainframe for 'modernization in place'
An interview with Rocket Software founding CEO Andy Youniss and his successor Milan Shetti, reflecting on mainframe modernization with the aid of open source software.
The levels of AIOps maturity - three KPIs your IT operations teams should live and breathe
The inherent nature of IT issue resolution is reactive - there has to be a better way. John Appleby of Avantra shares three KPIs that can take control of AIOps maturity levels - and why it matters.
conXion 2021 - in the zone with Geoffrey Moore
Building a connected enterprise is crucial, says Geoffrey Moore. Zonal thinking can help organizations put true transformation in place.
EVOLVE21 - time for IT modernization to embrace the mainframe
Next week's Evolve21 event highlights IT modernization trends and approaches in which mainframe computing continues to play a vital role
The main points from the Spiceworks state of IT survey - along with data from other surveys - bolster a narrative of an IT that is emerging from the pandemic stronger, but very different.
Digital transformation got a boost from the COVID crisis, but can it continue to happen at the pace of the past 18 months? A new global study from Valoir is encouraging, unless you work in HR
