The new professional and IT as a service

FinancialForce changes its name to Certinia to connect the dots This article is sponsored by:

FinancialForce rebrands as Certinia - a name designed to evoke a sense of certainty and an ability to connect end-to-end data and processes for services businesses.

PTC customers - still spending, but ramping up over multiple years This article is sponsored by:

WIth ServiceMax now part of the family, the opportunities for cross-selling increase.

ServiceNow hits first $2bn quarter, beats expectations and raises guidance This article is sponsored by:

ServiceNow CEO Bill McDermott says that the company is focused on delivering a “fast growth, durable, predictable cloud business model”

Salesforce data finds that we're all very excited by generative AI; the trouble is, only one in ten of us has the necessary skills to exploit it! This article is sponsored by:

Workers of the world are united in enthusiasm for generative AI, but would like their organizations to train them up in the necessary skills to use it in the workplace.

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Memo to businesses - Stop being so risk-averse when it comes to data! This article is sponsored by:

Attendees at a roundtable event held by Carruthers and Jackson highlighted the importance of giving employees the ground rules to do exciting things with information.

A platform but not as we know it - the marketplace in a software ecosystem This article is sponsored by:

An effective ecosystem can vastly expand the value of a software platform. Cameron Lackpour of Black Diamond Advisory sets out the key elements that make an ecosystem work well.

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Enterprise hits and misses - Enterprise AI finds its niche(s), sustainability gets a mixed review, and B2B buying goes omnichannel This article is sponsored by:

This week - enterprise AI use cases get another hard look, with an eye towards niches and data quality. Sustainability as a business priority gets a mixed report, and assumptions about B2B buyers are questioned. Your whiffs include... Blockbuster over Netflix?

FinancialForce talks up the need for joined-up processes in services organizations This article is sponsored by:

FinancialForce updates its platform with new features to help service organizations manage resources and margins across their operations - but is the industry yet ready for joined-up processes?

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How StepUp.One offers global online opportunities to its refugee-only recruits This article is sponsored by:

A refugee challenged Satya Nadella to do something for him beyond yet another handout. Is a company called StepUp.One the answer?

An image of Paul Padiet, one of the StepUp.One recruits

Cornerstone refocuses skills development on the individual with its Opportunity Marketplace This article is sponsored by:

Cornerstone's new AI-powered Opportunity Marketplace for enterprise talent management aims to give people more personal agency in their skills development.

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Salesforce CMO Sarah Franklin and the Trailblazers building new careers in tech This article is sponsored by:

We spoke to Sarah Franklin, Salesforce CMO, at last month's TrailblazerDX conference about the impact of the company's Trailhead skills program.

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How modern finance, HR and PSA tools help PSOs manage resources and optimize operations This article is sponsored by:

Legacy systems are holding companies back from maximizing people, skills and performance, according to Patrice Cappello, Managing Director, Professional Services Industry at Workday.

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Process Mining gets its own women’s group to drive gender equality in this emerging tech This article is sponsored by:

Leaders at Celonis and Deloitte come together to elevate women working in the space.