As Sapphire Now opens, SAP SuccessFactors sees HXM taking a core role in the digital reframing of work and the employee experience for the emerging Vaccine Economy
The keynote at this year's FutureStack virtual event focused on the role of New Relic's observability platform in harnessing real-time data to build and run software for the digital enterprise
The rise of the citizen developer in the pandemic economy - how low-code and no-code made a difference
Citizen developers aren't a new concept - but their role is expanding. Nayaki Nayyar at Ivanti outlines how to empower citizen developers to make the most of low-code and no-code tools.
CEO Bill McDermott on his plans to triple ServiceNow’s revenue in five years
As ServiceNow’s annual user conference comes to a close, we catch up with CEO Bill McDermott on how and why the Now platform is going enterprise-wide.
Some words of advice for ServiceNow as it targets $15bn - knowledge is power
A huge opportunity lies ahead for ServiceNow as the world of work continues to change rapidly. But it’s not a given and ServiceNow needs to guide its customers thoughtfully.
Levi’s virtual agent finds success by integrating with ServiceNow and Microsoft Teams
When COVID-19 hit and Levi shifted to remote work, the IT service desk looked to virtual agents as a way to support employees during the pandemic.
Shell replaces ServiceNow with...ServiceNow, but there's strictly no customization allowed!
Shell undertook its own equivalent of a mid-air re-fuelling as it moved from a highly-customized ServiceNow implementation to a pure out-of-the-box replacement.
Recipe for success - scaling ServiceNow globally at Nestlé
Nestlé rolled out 20 applications on the ServiceNow platform across its global workforce of 270,000 people. It’s success has been guided by five pillars, which we outline below.
No-code and low-code are riding the hype train - and low-code ERP is on deck. But what is the underlying value we're after here? And how are such benefits achieved? Acumatica's Ali Jani sees a way out of the cloud ERP standardization dilemma. Time to dig in.
Digitizing employee experience is what PepsiCo likes as ServiceNow quenches the thirst for lipsmacking HR self-service
PepsiCo's about to fizz up its HR self-service capabilities with ServiceNow, the start of a journey that has application across its Global Business Services operation.
Four steps your company can take to transform the customer experience
Improving the customer experience starts with a transparent, objective view of their needs and how your business measures up to meeting them. Scott Baitos of FinancialForce shares four keys to customer success.
Why you should adopt flexible software for success in mastering change
The only new normal is going to be constant change. Shiv Gopalan of Unit4 explains why organizations with inflexible business software will struggle, and how mastering change is the key to future success.
ServiceNow acquires Lightstep as it aims to bridge the gap between ITSM and DevOps
ServiceNow doesn’t usually go big on acquisitions, but it sees an opportunity to bring observability for application performance management to its ITSM suite of tools.
Creating the ‘Nirvana’ experience to underpin your workflow
Happy customers and happy employees is a combination that companies strive for. Jane Pettman of ServiceNow explains how that nirvana experience or experience economy can be achieved.
A UK/India Enhanced Trade Partnership is a positive development, but there's still work to do on a full free trade deal.
Freshworks CEO Girish Mathrubootham wants to help companies who don't have a $300 million budget to engage digitally with their customers. Here's the plan...
