Cyber-security - skills and technology gaps are the missing pieces of the puzzle
The skills gap extends inevitably to the cyber-security field.
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ServiceNow eyes investments in verticals, low code and field service
We speak to Farrell Hough, SVP of Customer Workflow Products at ServiceNow, about the challenges facing enterprises in 2019 and how this is influencing ServiceNow’s investment decisions.
Capita Software goes from 26 service desks down to one with ServiceNow
Capita Software was experiencing poor customer satisfaction rates and had over-worked, stressed employees. This is being reversed thanks to its use of ServiceNow.
ServiceMax Maximize London - drilling for field service digital transformation at Tecpetrol
Tecpetrol needed to shift away from cumbersome paper-based ways of managing sub-contractors in the field.
ServiceMax Maximize London - service management as a C-Suite business issue...and a matter of life and death
Service management is now a recurring revenue priority for business which opens up new opportunities for ServiceMax.
IFS World 2019 - FSM is the system of record for retail's digital fitter Spencer
Digital is changing the retail industry and that's also changing the services delivered by Spencer Technologies, bringing digital infrastructure to stores
World Mental Health Day - why business leaders are so vulnerable to mental illness in a fast-moving digital economy
Although rarely talked about, mental health issues are rife among company founders and leaders due to the risks they need to take and the stress they are constantly under. So what can they do to minimise the impact?
The Discovery Channel on IT-business alignment in a cloud world - live from SAP Controlling 2019
At Controlling 2019, keynote speaker Barb Rojas of the Discovery Channel put an interesting twist on IT/business alignment. How do you impose governance on business users, without stifling their cloud pursuits? After the keynote, our podcast took the conversation further.
IFS World 2019 - Roos makes challenger pitch as Astea buy extends FSM reach
At its annual IFS World Conference in Boston, IFS positions itself on the side of challenger companies as it announces an FSM acquisition
Women in IT - Ada Lovelace would be horrified by the lack of progress, argues Red Hat's Margaret Dawson
It's Ada Lovelace Day - time to up the game when it comes to getting women better represented in the tech sector.
DevOps is accelerating, BUT you need to do it right
The trend towards agile, DevOps and continuous delivery is accelerating, but reaping the benefits depends on doing it right, argues New Relic's Tori Wieldt
Enterprise hits and misses - AI gets a fresh evaluation, and offshoring gets a rethink
This week - is AI a tool for big tech supremacy, or a democratizing force? Offshoring alarmists get their reckoning, but they weren't wrong about everything. Blockchain gets skewered and Gartner gets quadranted. Your whiffs include my falling out with Alexa.
Work culture transformation sits at the heart of Monaco's digital ambitions
Transforming people and culture is at the heart of Monaco's plans to boost digital credentials.
How Dropbox is bringing the enterprise on board
In an exclusive interview, Dropbox Chief Customer Officer Yamini Rangan tells us how the digital collaboration vendor aims to win enterprise hearts and minds