The Italian-based manufacturer of HVAC and refrigeration control systems is using ServiceMax as the foundation for a new way to monitor and service its products in the field.
Liberal arts education faces a difficult future, yet too many colleges cling to their status quo. Not so at Colby College. Here's what I learned about their groundbreaking initiative to integrate AI and ethics into their program, via the Davis Institute.
In a wide-ranging interview, Snaplogic CEO Gaurav Dhillon discusses how to avoid 'chaos at scale' when moving enterprise IT to API-centric integration
Curiosity may have killed the cat, but it can be a major enabler to useful exploitation of data analytics at a business level, if the right culture is in place.
Cisco is starting to see the benefits of acquiring first AppDynamics and later ThousandEyes as it integrates the two performance monitoring products
Ivanti CEO Jim Schaper sees an opportunity to capture mid-market buyers that need solutions to solve problems created by our new ‘anywhere work’ reality.
Bring on new IT capabilities faster with API-centric integration
This may not be the perfect time to overhaul your ERP, but you can still modernize IT capabilities with an API-centric approach. Neptune Software's Matthias Steiner shares some real world examples.
New Relic is expanding its observability and AIOps functionality, but what do these buzzwords actually mean for IT organizations and the businesses they support?
Big vision ideas for health sector digital transformation need to be tempered with practical considerations based on real world concerns and attitudes. Some top advice from four expert commentators.
Bill McDermott believes that ServiceNow is primed to help buyers rethink their business models in a post-COVID-19 world.
This week - pulling COVID-19 digital lessons from the education sector - but will they stick? Plus: the enterprise buyer one-throat-to-choke debate heats up again. Uber must give UK drivers "worker" status, and tech companies' "diversity theater" gets called out. In the whiffs section, I backtrack on NFTs.
Life sciences firm BioTek has been using ServiceMax's Zinc collaborative messaging offering for six years, but the past 12 months of the COVID pandemic has seen uptake soar.
PagerDuty continued to grow during the COVID-19 pandemic, as buyers recognised that operations management is critical in a digital, always-on environment.
With more and more as-a-Service business models out there, isn’t it time to eliminate the often manual, spreadsheet-driven pricing of services? Here’s a look at Zimit and other changes in the services value chain.
Once archetypal 'frenemies', Salesforce and ServiceMax are now BFFs - and there's good reason for that, argues Salesforce's Denise Dresser.
There are loads of myths about AIOps. Here's the reality
AIOps has become an embedded part of technology language in the last few years, but is still shrouded in misinformation. Guy Fighel of New Relic busts seven myths to demystify AIOps
