I'd had plenty of satirical fun at AI's expense. But AI has also changed my content workflow. Here's how an AI service can become an AI platform, overcome glitches, and achieve a different level of user loyalty.
Home Depot's 400,000 associates present an HR management challenge at the best of times, but once COVID struck, the complexities increased...
Sustainability isn’t a ‘nice to have’ anymore - and digitisation plays a vital role
Matt Taylor, Global VP for GTM Operations at ServiceNow, explains how digitisation plays a vital role in creating a sustainable business. And a sustainable business is a valuable business.
TSB has brought systems management back in-house, away from parent company Sabadell. ServiceNow is playing a key role in supporting the ownership of the bank’s IT.
Multiple social media bans are stirring up the debate about the place that social media platforms play in public discourse. Heres' my two penn'orth.
Making observability a standard practice for every engineer in 2021
Intellyx analyst Jason English talks with New Relic CPO Bill Staples about how to achieve observability in support of today’s cloud-native applications
Putting a tech Band-Aid on going digital is a fool's errand. It requires a much deeper set of changes.
There’s an inextricable link between company culture and successful digital transformation
Matt Taylor, Global VP for GTM Operations at ServiceNow, explains how companies will excel in 2021 if they understand that you can’t have digital success without thinking about company culture too.
Diversity and equality remained high on the enterprise agenda in 2020 - in part for two hugely unfortunate reasons...
BP has created a Digital Skills Academy to develop new technical capabilities and support innovative ways of working.
Why expanding integration is the key to driving digital success
Empower your user integrators for a more connected experience, says MuleSoft's Paul Crerand.
By taking a people-first approach and using technology to reduce the admin burden during the initial stages of the COVID-19 pandemic, UK restaurant chain Honest Burgers was able to minimise redundancies, re-skill its workforce and ensure transferrable skills were put to good use
Managing the future employee — how to evolve HR to meet the unknowable
With COVID, the future of work arrived early. Unit4's Lisa Dodman explores how to adapt people management for a working world in which adaptability will be the prime competency
Building digital workflows for the long game
Chris Pope, VP Innovation at ServiceNow, explains how COVID-19 has left many companies thinking about what they need to do to permanently embed agility, resilience and better experiences.
The Future of Work in 2021 - digital-first, customer centric
Rethinking what work means in 2021 with business as a platform for change, according to Salesforce's Steve Corfield.
How to use data and analytics to navigate business turbulence
Flying blind isn't an option for companies, writes Joe Thomas of FinancialForce - instead, use data analysis to reallocate resources and navigate turbulence
