How Slack swarming and reacji boost premier support at Zendesk
Of course Zendesk uses its own products to support its top customers - but Slack plays a big role too in co-ordinating the team's work
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How to build an effective diversity and inclusion strategy - learnings from Legal & General
Diversity and inclusion policies matter - and so does the practicality of putting them into real-world action.
Check out Tesco's blueprint for women in tech to land that next great job
Cultivate the weak ties in your network and list three things you did brilliantly every day.
E.ON Drive charges up electrifying customer service with Salesforce
There's a transportation revolution looming and E.ON Drive is using Salesforce clouds to manage customer service levels.
In focus with Jason Maynard, NetSuite
NetSuite is on a roll at the moment. What's driving that? How is it benefiting from Oracle? What's the role of partners? These and other questions are the backdrop.
Honesty is at the heart of successful enterprise software projects
On your digital transformation journey, building trust with your enterprise software partner is essential to creating real business value, writes IFS CEO Darren Roos
How Compuware shut off the waterfall approach to development and became a DevOps convert
A story of a new CEO coming into gently declining mainframe software tools producer Compuware, strapping a target to his chest for staff to aim at, and stopping a waterfall dead in its tracks.
Vetforce and the fight to get former military personnel into IT careers
Marking Armed Forces Day in the UK, Salesforce has pledged to get hundreds more veterans into IT roles.
Declare your independence from vendor-dictated roadmaps
As Americans celebrate the country's Declaration of Independence, Rimini Street's David Rowe sets out some revolutionary thinking for enterprise IT buyers
Accenture CEO David Rowland - why technology is the engine of growth in 'The New'
Accenture's interim CEO drills down on what makes Accenture Technology so important to future growth potential.
Whatever happened to the CIO?
According to one study, the number of CIOs on the board has plummeted from 71% to only 58% over the last two years alone. How is this situation being reflected in the changing role of tech leaders?
Automation has changed the future of work. What about people?
We're learning that artificial intelligence is good at some things but there are plenty of roles where people still excel, writes ServiceNow's Chris Pope
Dropbox CEO Drew Houston on its new mission to sync your work (2/2)
In part 2 of an exclusive diginomica interview, Dropbox CEO Drew Houston responds to our questions on the company's new mission to sync your work
PTC LiveWorx 2019 - Paul Roehrig of Cognizant on robots, AR, and the great jobs debate
I'm always a sucker for a robots-and-jobs debate. This time, I joust with jobs optimist and future of work expert Paul Roehrig. But Roehrig brought a LiveWorx twist, tying IoT, AI and augmented reality to the discussion.