The Italian-based manufacturer of HVAC and refrigeration control systems is using ServiceMax as the foundation for a new way to monitor and service its products in the field.
Curiosity may have killed the cat, but it can be a major enabler to useful exploitation of data analytics at a business level, if the right culture is in place.
Cisco is starting to see the benefits of acquiring first AppDynamics and later ThousandEyes as it integrates the two performance monitoring products
Ivanti CEO Jim Schaper sees an opportunity to capture mid-market buyers that need solutions to solve problems created by our new ‘anywhere work’ reality.
This may not be the perfect time to overhaul your ERP, but you can still modernize IT capabilities with an API-centric approach. Neptune Software's Matthias Steiner shares some real world examples.
New Relic is expanding its observability and AIOps functionality, but what do these buzzwords actually mean for IT organizations and the businesses they support?
Be realistic, focus on privacy and don’t forget to ask the patient - what healthcare digital transformation really needs to be successful
Big vision ideas for health sector digital transformation need to be tempered with practical considerations based on real world concerns and attitudes. Some top advice from four expert commentators.
Bill McDermott believes that ServiceNow is primed to help buyers rethink their business models in a post-COVID-19 world.
Enterprise hits and misses - COVID-19's digital lessons take hold, Uber gets a gig economy wake-up call, and an enterprise buyer debate takes hold
This week - pulling COVID-19 digital lessons from the education sector - but will they stick? Plus: the enterprise buyer one-throat-to-choke debate heats up again. Uber must give UK drivers "worker" status, and tech companies' "diversity theater" gets called out. In the whiffs section, I backtrack on NFTs.
Life sciences firm BioTek has been using ServiceMax's Zinc collaborative messaging offering for six years, but the past 12 months of the COVID pandemic has seen uptake soar.
PagerDuty continued to grow during the COVID-19 pandemic, as buyers recognised that operations management is critical in a digital, always-on environment.
With more and more as-a-Service business models out there, isn’t it time to eliminate the often manual, spreadsheet-driven pricing of services? Here’s a look at Zimit and other changes in the services value chain.
Once archetypal 'frenemies', Salesforce and ServiceMax are now BFFs - and there's good reason for that, argues Salesforce's Denise Dresser.
AIOps has become an embedded part of technology language in the last few years, but is still shrouded in misinformation. Guy Fighel of New Relic busts seven myths to demystify AIOps