Centers of Excellence are recommended by Celonis to get the full value from process mining in the enterprise. A new survey highlights some of the key elements for making them more successful.
At FutureStack, announcements from New Relic see the vendor bringing security into observability, adding Azure hosting, boosting Kubernetes and embedding logs into APM.
Kirsty Graham, VP of People Success, Europe, at Unit4 examines how as we emerge from the pandemic, businesses must shift their priorities rapidly from pure survival to sustainable growth. To achieve productivity and profit objectives, leaders need to retain talent and motivate employees in new ways.
A new IBM survey suggests that whilst the UK has laid out its vision for being an AI powerhouse, a lack of skills is holding it back.
Tech leaders need strong empathy and policy to help team members cope with loss
ServiceNow has traditionally mostly steered clear of enterprise resource planning, but the company sees opportunity in replicating the success it has had in HR/HCM in the ERP space.
At FFX 2022, Scott Brown, CEO of FinancialForce, introduces the notion of Services-as-a-Business while Neeracha Taychakhoonavudh describes how customer success works at Salesforce.
29 CIOs share their insights on how to make the right impressions on day one as a new business technology leader
Despite the skills shortage, CIOs in the UK have a wealth of training methods open to them
I've been tracking SAP CX moves across leadership changes. Now, the week before SAP's Sapphire events, it's time for an update and preview. SAP's Jen Bailin joined me to share her views, including her take on the relevance of the metaverse.
Freshworks CEO Girish Mathrubootham is looking to the firm's new e-commerce CRM offering as a major opportunity.
Hamiedha Sahebzada of ServiceNow explains why low-code is for everyone - and points to one company who is walking the low-code talk now.
Technology played a critical role in helping IT service teams adapt. Prasad Ramakrishnan shares the highlights from the Freshworks annual benchmark report, and some noteable industry winners and losers statistics.
ServiceNow CEO Bill McDermott is also confident about the firm hitting its target of $10 billion revenue by 2024.
A key policy voice sets out what she believes should happen next in rolling out the government’s AI Strategy.
The skills gap continues to be a burden for organizations who want to embrace new technologies. Geoff Scott breaks down the research findings on SAP customers from ASUG - and some solutions to consider.
