Connections kicked off with the expected fanfare over the connected experience. But what does breaking down barriers between clouds entail? Nowhere better to start than the Service Cloud, where a new model of service-as-growth-engine is gelling.
One of the largest healthcare providers in the New York State area, Mount Sinai Health System, is using machine learning to give doctors, nurses and clinicians predictive insights to improve the patient experience.
Managing growth through acquisition can be a challenge if an integrated business management system is the goal.
Enterprise hits and misses - Apple lays claim to the privacy mantle, while Salesforce lays claim to Tableau
This week - Salesforce ratchets up the analytics stakes with its Tableau purchase. Meanwhile, Apple lays claim to the privacy mantle at WWDC, but does it deserve laurels? As always, your weekly whiffs.
PTC LiveWorx 2019 day one review - AR adopters reveal the obstacles and benefits of augmented reality at work
PTC LiveWorx day one brought a slew of heady topics, from digital transformation to IoT to AR. But is the emphasis on AR relevant to customers? Here's my day one review, with an eye towards AR lessons and use cases.
At PTC’s LiveWorx 2019 event in Boston, the PTC and Rockwell Automation CEOs updated attendees on their progress so far, a year to the day since their tie-up was first announced.
Recognizing the ongoing convergence of sales and service, Zendesk today packages the two together in Duet, along with new chatbot and self-service content features
This wide-ranging conversation should be of interest to anyone who is looking to procure their next generation of BI tools.
What are the risks, opportunities and repercussions of applying artificial intelligence and machine learning to the finance function? Sage CTO Aaron Harris has some answers
Salesforce aims to bring "data literacy" to everyone in business with $15.7 billion takeover of Tableau
A major roll of the dice for Salesforce as it delivers on long-standing rumors of a takeover of Tableau.
Shop Direct’s online retail success shows there is life after turning the page on the paper-based catalog model
Relying on data from a customer’s past buying behaviour isn’t enough to create truly personalised product recommendations, warns the UK’s largest integrated digital retailer and financial services provider.