The use of AI in IT support services is a powerful force, but only if it enhances instead of replacing the human touch argues Rimini Street's Brian Slepko
The pandemic has exposed just how fragile and broken enterprise business processes really are. RPA was supposed to solve that and it didn't. Can low-code/no-code? It's a complex but useful discussion. Buckle up folks.
Algorithmic bias is a thorny topic with lots of examples of bad practice to point to. But what's the long-term solution to a problem that needs to be tacked if AI's potential is to be realized?
A look at the technology, benefits, linkage to 5G and prospects for the proliferation of 'grab-and-go' retail outlets in the coming year.
Automation will change the role of the manager by providing support in areas such as recruitment and pay awards, according to Gartner
Enterprises crave personalized data, but protecting privacy is non-negotiable. Anonymizing the data brings limitations. Can differential privacy help?
Agile technologies that deliver the 'art of the possible' in supply chain planning offer a fresh alternative to ERP upgrades for today's challenges, writes Noodle.ai's Gail Moody-Byrd
AI evangelists pay lip service to solving AI bias - perhaps through better algorithms or other computational means. But is this viable? Is bias in AI inevitable?
Customers weigh in on budgeting and planning in 2020, and the impact of the intelligent GL - a Sage Intacct Advantage preview
It might be a virtual event, but this promises to be one of the most important Sage Intacct Advantage shows in years. Here's why - with a look at how Sage Intacct customers are advancing their use of budgeting, planning, and general ledger outlier detection.
Enterprise hits and misses - IBM spins off a legacy business, ERP vendors get a re-platform debate, and hybrid SaaS gets its due
This week - IBM sheds a legacy infrastructure business, and sparks a cloudwashing debate. ERP vendors get called out for re-platforming hype. Hybrid SaaS comes of age. Your whiffs include my "techdrunk" award winner.
ServiceNow is helping the CIA manage a Center of Excellence to deliver bots that are automating tasks and improving efficiency.
How Holland & Barrett redeployed in-store staff to maintain a healthy contact center during lockdown
As online orders rocketed, so did customer calls and emails to the health foods and vitamins retailer, prompting a radical work-from-home solution using Zendesk.
Transparency isn't the silver bullet that's going to address every ethical concern around AI deployment, but it's an essential bedrock on which to build.