In its first update since the acquisition of ClickSoftware last year, Salesforce Field Service gains new features and drops Lightning from its name
One British university is using AI and automation to solve all the problems caused by AI and automation. Or is it?
A 'victory for Stakeholder Capitalism' as Salesforce turns in strong Q2 on the back of operational pivot to COVID realities
"The pandemic has changed us." Salesforce CEO Benioff on how the firm has pivoted to keep its numbers up during the COVID-19 crisis.
Enterprise hits and misses - Target wins retail (for the week), but consumer behavior flummoxes experts
This week - in your TikTok-free edition of hits and misses, Target wins the retail game for the week, but not all retailers are digital victors. The new-normal consumer gets a careful look, but defies predictions. Whiffs include overhyping Google as an educational disruptor.
The food supply chain in the developed world is changing rapidly due to new technology, ranging from drones to sensors. So here are some innovations at the cutting edge.
Enterprise hits and misses - healthcare transformation gets scrunitized, Oracle and Salesforce get an adtech challenge
This week - COVID-19 is forcing a healthcare transformation, but will it stick? Oracle and Salesforce get an adtech legal challenge, but is it a nuisance lawsuit or the real deal? The postal services reaches out for... blockchain? As always, your weekly whiffs.
The alliance between pharmacy chain CVS and Salesforce is the latest response to a safe return to the workplace, in North America at least.
COVID-19 may have accelerated digital transformation in healthcare, but will it be a permanent shift?
Has the COVID crisis powered up digital transformation in the healthcare sector in the same way it has in other industries? And if so, how do we make it stick?
New research from Microsoft finds that not only is there a higher failure rate in AI projects in the UK, but employees don’t feel prepared for the advent of AI.
With the possibility of serious negative consequences springing directly from AI projects, there needs to be more focus and discussion around ensuring ethical standards are upheld.
With stores shuttered in lockdown, adidas CEO Kasper Rorsted remains committed to digital expansion.