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Enterprise hits and misses - Intel confronts itself; robots come as a service while humans reconfigure This article is sponsored by:

This week - Intel faces a leadership challenge while the business model gets a grilling. Fresh robotics use cases bring you robots as a service (RaaS?). A new report advises humans on their higher skills ground. Plus: your whiffs include a system outage that has me scratching a satirical itch.

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Talend CEO - IT must get unstuck from a legacy cycle to turn data into a business asset This article is sponsored by:

Talend Connect brought heady conversations about avoiding cloud lock-in and realizing a multi-cloud, serverless potential. But as my conversation with CEO Mike Tuchen shows, it's really about a practical way to fund innovation within IT budgets - and deliver data assets to the business.

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Salesforce Connections 2018 - inside DoorDash's plans to transform its customer support with AI This article is sponsored by:

For DoorDash, great customer support at high volumes is an absolute must. At Salesforce Connections 2018, I got their tips on migrating to Service Cloud, the impact of a 360 customer view, and what lies immediately ahead: Einstein service bots.

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