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The four trends to shape customer experience in 2023 This article is sponsored by: Zendesk logo transparent 250x150px

As organizations look for quick wins and shorter ROI timescales, where should they be devoting their energies when it comes to customer experience next year? Matthias Goehler of Zendesk looks at ways to get smart.

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Tech bio pioneer Basecamp Research using graph technology to find ‘in silico’ protein breakthroughs This article is sponsored by:

Neo4j’s graph technology is key to the London-based company’s unique approach to ethical metagenomic discovery

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Can Graphcore's new processor change AI and high performance computing? A closer look at Graphcore's Good Computer plans This article is sponsored by:

UK-based Graphcore has announced that it will deliver, by 2024, the world's first "ultra-intelligence AI computer" - called the Good Computer. Here's a deeper look at what they're planning, and the implications.

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Enterprise hits and misses - AI adoption gets scrutinized, enterprise tech faces the headwinds, and ChatGTP freaks people out This article is sponsored by:

This week - AI adoption hits higher levels, but has ethics kept up? Enterprise vendors face the economic headwinds, with mixed results. ChatGPT provokes AI hyperbole, but the threat may be real. I concede an interesting blockchain use case, and go viral for the wrong reasons.

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AI - where do ethics stop, and regulations begin? This article is sponsored by:

There’s an intriguing debate on the relative merits of ethics and regulation in the digital world. Where do you draw the line?

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Walmart CEO Doug McMillon on e-commerce, automation, supply chain and becoming "truly an omni-channel retailer" This article is sponsored by:

Walmart CEO McMillon has driven an omni-channel transformation at the retail giant, but the work isn't over yet.

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Digital twins have their place - but is healthcare one of them? This article is sponsored by:

Digital twins are not always properly defined, but their use cases are intriguing. The limitations of digital twins become clear in high stakes scenarios - and healthcare is one.

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Why UK space tech is now ready for take-off This article is sponsored by:

A new UK rocket launch is imminent and we take a look at what it means for British innovation.

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McKinsey - AI adoption is leveling off, but AI leaders are pulling ahead This article is sponsored by:

McKinsey’s State of AI in 2022 report highlights how diversity is lacking in many AI teams, but those with greater diversity perform better.

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PagerDuty achieves profitability a quarter ahead of expectations This article is sponsored by:

PagerDuty’s share price was up on the news of a strong quarter, which saw it achieving $3 million in operating income.

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Enterprise hits and misses - Cyber Monday rocks (kind of), Salesforce shakes it up, and enterprise blockchain stumbles This article is sponsored by:

This week - Cyber Monday brings decent numbers, but not globally. Salesforce has a quarter to remember, with Bret Taylor out. AWS re:Invent is in the books, but I'm waiting on good analysis. Enterprise blockchain hits snags, and I go off - on that and the Metaverse.

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Samsara delivers strong growth and its momentum continues in digitizing the world of physical operations This article is sponsored by:

Samsara’s Connected Operations Cloud is gaining traction with large customers, as the vendor seeks to become the ‘system of record’ for physical environments.

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