IoT robotics and AI

Salesforce aims to smarten up customer experience with Service Cloud Einstein This article is sponsored by:

Salesforce rounds out its AI-infused Service Cloud Einstein offering with bots and predictive smarts designed to enhance the customer experience

Salesforce Service Cloud Einstein next best action screenshot

Bringing industrial analytics to bear on real world problems - a Baker Tilly example with Plex This article is sponsored by:

Cloud ERP is too often hindered by lack of ability to pull in external data sources for decision making. At PowerPlex 2018, Baker Tilly showed how industrial analytics can make a bottom line impact for Plex customers. The use case is instructive.

Is the UK’s new Digital Minister made of the Wright stuff? This article is sponsored by:

Hancock’s half hour is over and Jeremy Wright takes the reins at DCMS.

We need a new conversation about the world we're (not) building This article is sponsored by:

Now and again, a confluence of things I am reading and things I've heard sparks off thinking about the wider issues of technology use and adoption. This weekend provided that spark.

Does ERP, field service and asset management add up to operational IoT? An IFS analysis This article is sponsored by:

The pursuit of truly modern ERP keeps plenty of vendors up at night. But there are many flavors of modern to consider. IFS thinks it has right mix of ERP, field service, and enterprise asset management - but does it add up to operational IoT? Here's my review.

HfS FORA UK - the robots are here, get over it and move on. Next up? This article is sponsored by:

Once in a while I attend a truly stand out event HfS Fora UK was one. Content rich and in fabulous surroundings, the quality of conversation was exceptional.

Nike just does it with digital re-invention This article is sponsored by:

Running into a digital future with data-driven product design and responsive manufacturing.

Luminar sees the future of autonomous vehicles in 3-D This article is sponsored by:

If you find yourself in the passenger seat of an autonomous vehicle in the next few years, you can likely give a lot of the credit to a 23-year college dropout named Austin Russell.

H&M needs digital meatballs on the menu, but struggles with the recipe This article is sponsored by:

When you want meatballs, but all you have is mince - H&M’s omni-channel struggles continue.

What would it help to start seeing? This article is sponsored by:

Lessons in the art of unseeing - visionary thinking from Salesforce’s Peter Coffee.

Eye of a woman with digital interface in front © Production Perig - Fotolia.com

Salesforce COO - don’t forget what government digital transformation is meant to be about! This article is sponsored by:

Digital transformation in government needs to be built around delivering better public services to citizens, says Keith Block.

The B-word(s) - Block, business and Brexit This article is sponsored by:

Salesforce COO Keith Block has some candid comments on Brexit, international expansion and U.S. data privacy regulations.

Enterprise hits and misses - Intel confronts itself; robots come as a service while humans reconfigure This article is sponsored by:

This week - Intel faces a leadership challenge while the business model gets a grilling. Fresh robotics use cases bring you robots as a service (RaaS?). A new report advises humans on their higher skills ground. Plus: your whiffs include a system outage that has me scratching a satirical itch.