IoT robotics and AI

Enterprise hits and misses - generative AI gets enterprise scrutiny, Credit Suisse gets a lifeline, and digital transformation failures get dissected This article is sponsored by:

This week - tech vendors have a lot to say about generative AI - and so do I, thanks to new field reports. Credit Suisse avoids the abyss (and so do we), and tech spending gets a fresh look via the latest data. In the whiffs section, I debut my first generative AI animation.

UK Power Networks revolutionizes customer support via contact-center-as-a-service This article is sponsored by:

Major energy distributor, UK Power Networks, says cloud-based Content Guru has helped it shoot up the UK customer satisfaction charts

An image of a UK Power networks van and some workers

ThoughtSpot gives GPT an enterprise analytics focus This article is sponsored by:

ThoughtSpot is using AI to let non-data-experts get insights from their data. Will data professionals see that as a threat? Its CTO goes on the record.

Steady growth from Adobe in FY23 Q1 earnings, generative AI on deck for next week's Summit This article is sponsored by:

Steady earnings progress from Adobe as it reports for Q1 of FY2023 and sets the scene for next week's Adobe Summit and its take on generative AI

Adobe FY23 Q1 - screengrab from earnings call

Always be 'prmping' - 6sense pitches sales the cure for information overload This article is sponsored by:

Get ready to prmp yourselves!

Chatting about ChatGPT - enterprise tech leaders set out their generative AI stalls This article is sponsored by:

The Morgan Stanley Technology, Media & Telecom Conference opened up opportunities to present enterprise tech vendor visions around the likes of ChatGPT.

Avoid the pitfall of building CX from a spreadsheet - Zendesk adds proactive messages to conversational experiences This article is sponsored by:

Zendesk releases proactive messaging as part of an immersive CX as customer enquiries continue to rise. How do companies find the right cadence for a personalized approach that treats customers as people without being clingy?

Chatbot assistant conversation, Ai Artificial Intelligence technology concept. Casual business man chatting with chatbot via mobile smart phone application while working on laptop computer © TippaPatt - Shutterstock

Enterprise hits and misses - Generative AI is put to the enterprise test, while the Silicon Valley Bank implosion leaves innovation fallout in its wake This article is sponsored by:

This week - Silicon Valley Bank implodes. Once the crisis is averted, what will the innovation fallout be? Generative AI's hype machine is put into enterprise context - will the guardrails and ROI be enough? Your whiffs include a very Meta move, and the revenge of the floppy disk.

Drilling into Einstein GPT - is generative AI trustworthy enough for enterprise use cases? This article is sponsored by:

Salesforce revealed it is adding generative AI to its products. But is this technology trustworthy enough for enterprise use cases? We drill into the risks and potential mitigations.

Kathy Baxter, Clara Shih, Salesforce - @philww

TrailblazerDX - Salesforce taps into ChatGPT for generative AI push across business clouds This article is sponsored by:

Salesforce is tapping into generative AI across all its industry clouds.

LLMs like ChatGPT will win in business when they start learning from humans, says Emergence Capital This article is sponsored by:

The danger of using generative AI technologies like ChatGPT in a business context is that they sound persuasive, but they're often wrong. Emergence Capital says we need 'iterative AI' that learns from humans.

Man and AI robot meet and handshake with sunset sky behind © PHOTOCREO Michal Bednarek - shutterstock

How Dassault is democratizing the Industrial Metaverse This article is sponsored by:

A despatch from Dassault's 3D Experience World Conference.

Towards a sustainable, intelligent Internet - a plan to consider This article is sponsored by:

Amidst the surge of AI hype and consternation, the promise of a sustainable Internet may seem more distant than ever. However, a framework for addressing these issues is still within reach. Here's one position to consider.