There is no AI Ethics without data privacy. But how do we account for new privacy legislation like GPDR and CPRA - and also the resistance to it? Here's how the regulation of privacy evolved.
The media giant’s data chief explains how his team is overcoming the challenges of a complex technology and business environment to deliver insight-led services to customers.
An effective approach to AI Ethics must reckon with bias, algorithmic discrimination, and privacy. These terms have a historical context that should be understood - if we want to deploy AI ethically. This time around, we delve into bias.
When COVID-19 hit and Levi shifted to remote work, the IT service desk looked to virtual agents as a way to support employees during the pandemic.
The food service industry and its equipment are growing in complexity, while expectations for immediate, reliable service are so strong that Artificial Intelligence is becoming an attractive tool, writes Gyner Ozgul, Chief Operating Officer at Smart Care, an IFS customer.
How AI is used in the music distribution process.
Can AI transform churn risk assessment, or is it an efficiency play? Talking subscription management and CX updates with Oracle's Nate Skinner
Each quarter the Oracle CX team brings out new CX functionality - and I come up with something new to argue with them about. This time, we delve into AI advancements in churn risk and subscription management. But is this just an efficiency play? Let's debate.
Shell undertook its own equivalent of a mid-air re-fuelling as it moved from a highly-customized ServiceNow implementation to a pure out-of-the-box replacement.
“You can't digitalise a chemical product—but you can provide services around the production of that product that makes you more sustainable, efficient and more intelligent,” says the Wacker Chemie’s CIO
We all want "trustworthy AI" - or do we? A closer look at the semantics of trust indicate the dangers of assuming trust is ethical. Fuzzy terminology will not help our pursuit of ethical AI.
Telco giant Vodafone has embarked on a multi-year project that will also see it migrate its SAP systems to Google Cloud, so that it has a single view of company data.
Store re-openings are not a return to normal - six retail project lessons for the Vaccine Economy, from Wipro's Srini Rajamani
The consumer has changed. Retailers have responded by upping their omni-channel game. But to succeed in the next retail economy, that's not enough. Here's six retail lessons from Wipro's Srini Rajamani, distilled from project engagements.
No going back to the 'Old Normal' after COVID? How the 'New Normal' experience shapes up is going to be complicated, according to Qualtrics
The new Roaring Twenties of the Vaccine Economy won't just see everything fall back into pre-COVID place, but nor will everything change. Managing shifting experiences will become a Holy Grail across industries if new research from the Qualtrics XM Institute is to be believed.