No, knowledge workers aren't the most valuable enterprise asset of the 21st century. Experience workers are the new elite
If SaaS companies are serious about customer success, they better learn from Coupa's community intelligence approach
Customer success programs are a red hot topic - and not just for SaaS vendors. But what Coupa is doing with community intelligence pushes the conversation forward. Here's some illustrated use cases on the progress made.
AI-for-AI is gaining attention - but is the capacity for embedding AI for data productivity overlooked? Let's do a gut check on the views of industry experts.
One of AI's major stumbling blocks is explainability. But can we address AI's black box by evaluating outcomes? One example from the insurance industry pushes this debate forward.
A home-grown challenger to Walmart and Amazon takes shape as India's retail e-commerce sector hots up
Indian legislators have been willing to protect local firms from the likes of Amazon and Walmart, but now a significant domestic challenger is poised to take on the US interlopers.
The Switzerland-based filling machines company has launched a new digital solution, Plant 360 Asset Management, to help food and beverage manufacturers achieve operational equipment effectiveness (OEE) goals
How unmanned aviation could be either a boon or a nuisance – depending on how well the technologies are managed.
Mitsubishi Electric's Salesforce transformation isn't hot air as engineers get CRM data at their fingertips
Mitsubishi Electric Trane HVAC will continue rolling out new Salesforce-centric iterations in 2020, but its CRM transformation journey began back to 2014.
The organisation is using AWS for scale, speed and machine learning, helping to gain insights from terabytes of data on cells and genes.
Cisco embraces reality with new merchant switch chip targeting 5G carriers and hyperscale clouds operators
Last week’s Cisco strategy event saw some major strategic shifts against the backdrop of a competitive environment that made such a major pivot inevitable.