This week - the generative AI customer service debate has arrived - with the sensational headlines to match. Let's parse. Enterprise AI risks and potentials are laid out, while our event analysis rolls on. Your whiffs include bad designs, and ChatGPT lawyers.
One AI could be your unique personal agent online, and another could protect you from AIs that would do you harm. But how smart are these ideas?
Workday has been delivering AI, including Large Language Models, for years, says Bhusri.
The world’s most valuable semiconductor company, NVIDIA, is seeing its AI investments reap rewards, as revenue prospects soar.
Generative AI might well change the way organizations deliver customer service and support, but it's important to think through how this might work in practice.
A Mosaic moment for the current generation of AI tech - and it's all anyone wanted to talk about.
Dream a little dream - or is it a nightmare?
The bad news? The typical approach to AI ethics hasn't worked. But a way forward is emerging - via a growing momentum for risk-based AI regulations.
All we hear about is the massive transformative potential of AI. But on the ground, the reality of AI perceptions is different. How can organizations solve the data issues and other blockers that hold back innovate AI pursuits?
This week - Walmart and Target seek that elusive omni-channel balance, but with different results. Toxic workplaces remain an impediment to talent retention. Enterprise event season hits a supersonic pace - and the diginomica team fans out to sort the substance from the AI hype festival.
Amidst the seemingly incessant drive toward hyper-personalization in marketing, we spoke to Jasper Pye, VP of Product at AI Marketing firm Phrasee, about what they call ‘Creative Impersonalization’, and how hyper-specific user experiences driven by flawed third-party data might alienate rather than engage.
BT's plans to slash headcount using AI is word salad of the highest extreme, full of empty calories.
McDermott sits down with diginomica to discuss how the ServiceNow platform allows organizations to move beyond their organizational silos and operate as ‘one company’
